West Bank Ski Holidays

There was hair in the shower and the house keeping did not clean my room or change my sheets through my whole stay. Don’t stay here

I only have two negatives about my stay, and that is, the room smelled rancid. As if it was moldy. Additionally, the bed was very uncomfortable. For the price, I would opt out of staying there again.

This hotel was top tier for the price. The staff were incredibly helpful and polite, and the rooms were clean.

It was amazing, the view was great and my cleaning staff for the duration of my stay was so nice and kind. Everyone was! Shoutout to the hotel, I'll definitely be back if plans work out!

The bathroom layout was awkward—it required closing the door just to access the sink. The closet door wouldn’t stay open and kept swinging shut while I was changing. The TV was noticeably dusty, and while minibar snacks weren’t replaced after being eaten, some tasted old and stale. The window panels had tape annd appeared damaged, as if they had been broken previously, and several of the window shades were not functioning properly or wouldn’t close at all. That said, the bed was comfortable, and the rest of the room and bathroom were clean. The staff was friendly and accommodating, which I appreciated. I also liked the added security of needing a key card to access the elevator, and the smart TV was a nice feature. However, getting to the hotel was extremely frustrating due to ongoing construction. One-way traffic and constant road closures made parking very difficult, often taking hours to figure out a route. The parking validation was a nice touch, though. One night, the crowd in the hotel felt a bit off, which impacted the overall experience. Considering the price I paid, I expected the room to be immaculate. Overall, I don’t believe this hotel should be rated as “wonderful” on Expedia, and I wouldn’t choose to stay here again.

On a positive: check in was relatively fast and accommodating, beautiful views of the ocean. On the other hand, room furniture was old, room was consistently not made up until early evening hours, phone calls for hotel services were not answered for up to 10 minutes, daily parking fees were unreasonably high.

Room was very nice , bed was comfortable and the water pressure in the showers are great , Only complaint would be the food from room service, for the price would expect better quality. Other than that great property, amazing staff!

Every staff member I interacted with was very lovely, my disappointment is only in the room. The lighting is awful, both harsh and dark at the same time. A couch in my room was impossible to sit on, the cushions were sunken in. The a/c was loud and not cool enough, the room had a stuffy air to it. The shower curtain allowed water to pool on the bathroom floor. Plugs for devices only on one side of the bed. It just did not feel like a 5 star property at all.

The breakfast was not and fresh with good choices.

There was hair in the shower and the house keeping did not clean my room or change my sheets through my whole stay. Don’t stay here

This was a very nice hotel. Very spacious room and clean. The staff was very warm and welcoming. Being in the downtown area it is right across the street from restaurants and Crypto Arena if you're interested in a Basketball or Hockey Game. My husband and I were visiting California for the very first time and taking a cruise out of Long Beach so opted for the convenience of walking since we didn't have a vehicle but did utilize Lyft from the airport, for a Paramount tour we did across town, and to get to the cruise port. The one downside is no continental breakfast. Everything in LA is expensive so we found a breakfast spot one day nearby that wasn't bad and did pay $40 the next day for both of us to eat at the hotel. It's not a buffet but a breakfast meal type of menu. I got a sandwich with OJ and my husband got scrambled eggs, bacon, hash brown potatoes, and toast with OJ. It comes in a plastic container with a lid. If you're a coffee drinker I believe that is free and there's a Starbucks nearby too. I would definitely stay again if in the area for the convenience.