Tean Island Romantic Holidays

The staff are superb! They do their best with the facilities they have. This is not a 4 star hotel--2 stars at best. It is in real need of a comprehensive remodel. Breakfast was tasty but very basic. Otherwise I didn't eat there. The hotel is rather isolated and travel to the north or east sides of the island took 45 to 60 minutes via grab or bolt. Again, 5 stars to the staff. But for the price, you can do better.

In summary, disappointing. A stunning hotel that could easily have received 5 stars. But with a lack of understanding of hospitality and poor customer service, they don't even deserve 1 star. The breakfast is good, fresh and delicious, but the area is tiny, which is not always pleasant to take food and there is no room for all guests, so they have to wait or sit in the sun without shade. The worst was the pool area, where it turns out you are not allowed to bring your own water, drinks or food and you are required to purchase everything from the restaurant at the pool. The highlight was that there are luxurious seating areas with sofas or a view of the sea and the pool, but they have a minimum fee of 5,000-8,000 baht per table. I have never encountered a hotel that on the one hand advertises the hotel's facilities on its website and boasts about them, and on the other hand requires the customer to pay if they use them. The few free places in the pool are very few and in a back location and single chairs, usually without shade. In conclusion, it's a real disappointment to give such an expensive and luxurious hotel 1 star, but they brought it on themselves by trying to combine a hotel with a beach club - a combination that didn't work out so well.

Our family of three (husband, myself and 7 year old daughter), have just returned from an almost two week stay at Kimpton Kitalay. We had an incredible time at the hotel. The room was clean, spacious and we loved the nightly treats whether it’s a face mask or toffees. There is always an attendant in your block of rooms if you need extra towels or a quick refresh. We made so much use of the balcony, such relaxing couches to read and wind down in peace. The breakfast buffets were excellent, the hotel catered for our dietary requirements, even making my daughter gluten free, vegan pancakes and muffins! Shoutout to Chef Banana who did a Thai cooking class for me and my daughter, such a special experience. The kids club is lovely, plenty of activities for children to get involved with. The spa is fantastic, shoutout to Peng who provided the most relaxing massage I have ever had. The infinity pool and the room access pools were well maintained and clean, never felt too busy. The hotel is on a stretch of public beach where you can access water sports, food places, massages on the beach etc. Overall, one of the best stays we have had, all staff is friendly and helpful, food was delicious and the hotel itself was impeccable. Would love to return!

Beautiful and well maintained beach, pool was refreshing and the breakfast buffet was the best. I’ll be back 🇹🇭❤️

Our family of three (husband, myself and 7 year old daughter), have just returned from an almost two week stay at Kimpton Kitalay. We had an incredible time at the hotel. The room was clean, spacious and we loved the nightly treats whether it’s a face mask or toffees. There is always an attendant in your block of rooms if you need extra towels or a quick refresh. We made so much use of the balcony, such relaxing couches to read and wind down in peace. The breakfast buffets were excellent, the hotel catered for our dietary requirements, even making my daughter gluten free, vegan pancakes and muffins! Shoutout to Chef Banana who did a Thai cooking class for me and my daughter, such a special experience. The kids club is lovely, plenty of activities for children to get involved with. The spa is fantastic, shoutout to Peng who provided the most relaxing massage I have ever had. The infinity pool and the room access pools were well maintained and clean, never felt too busy. The hotel is on a stretch of public beach where you can access water sports, food places, massages on the beach etc. Overall, one of the best stays we have had, all staff is friendly and helpful, food was delicious and the hotel itself was impeccable. Would love to return!