North America Romantic Holidays

Beautiful views and very clean. The staff are very nice.

We have stayed at Mandalay bay several times over the years. It was actually our favorite resort for decent rates, large rooms and an awesome pool/beach. This time our experience was not up to standards. We arrived early morning, so I figured our room wouldn't be available. But we went to the front desk to check in. The person at the front desk would not check us in and told us too use the app too get on the list for early check in. My daughter in law and I both tried and both of us showed that there was an error and couldn't check in on the app. We got back in line and talked to a different front desk clerk. She also would not check us in, and called over another person with a tablet. This lady got us checked in, but was irritated with her coworkers for not checking us in. We then went to check our luggage until our rooms became available. We were given a ticket and were told to scan the barcode at the bell desk and they would bring our luggage up to the desk. Later when we tried to get our bags that way, a different person scolded us No, No, No. That's not how you do it. He instructed us to go to our room and call from there and the bags would be brought up. Then on our 2nd night, our tub and shower drains backed up. It was around midnight, but luckily we only had to wait for 15 minutes for maintenance to show up and unstop the drains. Customer service has really gone down hill for us.

Overall stay was good. However they lost our bags when we got here, room could've been a little cleaner and smelled a little nicer and they could have had complementary coffee for coffee drinkers.

We were put in the studio suites found throw up stains or dirtiness on the floor didnt want to be held accountable for it. brought it to front desks attention letting them know , and they moved us. so we packed our stuff from our original room, given 30 minutes to move and only anle to use key once…they assigned us a new room we went to what the key card said which was mgm grand room which is under construction we found that out as we arrived and were told by the construction crew. at that point we were extremely frustrated because its a long walk long story short they wasted our time we had to go back to the front desk to confirm the room and were told they have us the wrong room.

I can't answer to those, I just went down a couple streets and mostly window shopped. For whatever reason there was no referigerator in the room, and if that was mentioned in description I didn't see it. I have meds that need cooled so I found an insulated bag to use that I purchased. Staff, cleanliness etc. Were great.

Non gaming hotel that is still in the heart of it all. The property is showing some wear. Dinged room furniture. Letters were missing from the wellness sign in the hall. Carpets need some cleaning. No self parking and hard to access from Harmon. Hotel is quiet. Not much hall noise. Easy to get to cosmopolitan. Aria. Bella goo and even the Park via the tram.

Had lots of issues with the key door😝

The receptionist was amazing, I have no further words.

The mall is within walking distance, plus there are shops right on the property and plenty of food options nearby. The only downside: no hairdryer, microwave, or even hand soap in the room.