Pulau Indah Luxury Holidays

Where to even begin... We have stayed in Kuala lumpur many times in different apartment hotels but this was by far the worst. Firstly check in process was very poor and unprofessional, staff member basically handed us a card and took to the room and left. When we arrived at the room it was an absolute state, stank of cigarettes. Dirt everywhere, marks all over the walls, broken furniture. The toilet had a pool of water around it from a leak. We were offered a room change and all the rooms were of a similar poor standard. We took the least bad of the options. Most rooms only get given a single key to share between 4 adults. No safe, no microwave,You can get a clean once every 3 days and thats a faff to organise. The cleaning quality is subpar and done by the same staff member who did check in! No explanations or anything. The host is relatively responsive when you message but trying to get anything done is so slow. Asking for a change of towels takes hours (only happens if you ask) when towels are changed they'll replace the wrong number (took 4 towels away and gave 2) Will absolutely not be staying here again and would urge others to avoid.

The property is located in a brand-new skyscraper that is yet to be completed and launched. It is very, very quiet (felt like I was the only person in the entire building). Facilities work fine and are brand new. Reception staff also good. Biggest drawback: Jewel Oxley is not yet in any ride or delivery app, so couriers and drivers deliver to building next door or wait for you somewhere completely different. Overall good stay.

Good

Pool and location were good. Some amenities were not working and never got resolved throughout our stay

Very good service. Good location

Bangi Resort Hotel provides a fantastic service and the view of the gulf course is super. My only qualm at checkout with the Resort is the additional 10% Tourism tax imposed. This info should be included in their advertisement with Expedia.

Pool and location were good. Some amenities were not working and never got resolved throughout our stay

We opted for Chulan over the modern skyscraper hotels for the authentic Malaysian feel to our trip. The hotel is large, staff are wonderful and has all you need with a short walk to the malls and KLCC. However, although it's not hard to imagine the grandeur this hotel had in the past, it's now a little shabby and could really benefit from some maintenance considering how busy the place is. I can't speak for every room but ours (king studio) was a disappointment to say the least not only broken elements, missing handles, not thoroughly cleaned and stains everywhere but they also seem to be suffering with roaches more than anywhereelse we'vebeen along our trip- including in the fridge!