Pacific Coast Luxury Holidays

Overall, it's a nice hotel. Great "beach club" area with a nice regular pool plus 2 natural salt water pools. We really enjoyed the larger, deeper salt water pool. The downside is that the beach club is a distance from the hotel property and you need to access via hotel shuttle. The shuttle wait can be 15-20 minutes each time, no option to come and go freely from your room obviously. The room itself was large, king bed with shared pool with one other casita. The room could use some renovation, its dated for sure, but the cleaning staff did a great job. The room was generally infested with ants which was annoying, but it's Mexico, what are you going to do. I did feel they could do a better job controlling them. Leaving food out for even a few minutes anywhere in the room was impossible with the ants. It was nice having the shared pool and the patio of our casita was large and a nice place to sit and enjoy the amazing view. We were high up (so far) from the main reception, dining and gym area. They have jeep shuttles that will pick you up to take you to the main facilities and back. I walked a couple times but it's very steep and would be a challenge for most. The jeep shuttles work, but again, you need to wait when you need a ride. There is nothing in the immediate area in terms of other restaurants or stores. You need to travel down the hill into the Costa Azul zone. It's not walkable so again, you need a car or taxi. Glad we tried it, but we would stay elsewhere next time.

The service is friendly but really slow

The Cleanliness's, Staff, Amenities, Restaurants and my Bay View Villa of the hotel was so amazing we didn't want to leave. I took a chance and went for my 25th wedding anniversary and everything exceeded the photos. I highly recommend.

Overall, it's a nice hotel. Great "beach club" area with a nice regular pool plus 2 natural salt water pools. We really enjoyed the larger, deeper salt water pool. The downside is that the beach club is a distance from the hotel property and you need to access via hotel shuttle. The shuttle wait can be 15-20 minutes each time, no option to come and go freely from your room obviously. The room itself was large, king bed with shared pool with one other casita. The room could use some renovation, its dated for sure, but the cleaning staff did a great job. The room was generally infested with ants which was annoying, but it's Mexico, what are you going to do. I did feel they could do a better job controlling them. Leaving food out for even a few minutes anywhere in the room was impossible with the ants. It was nice having the shared pool and the patio of our casita was large and a nice place to sit and enjoy the amazing view. We were high up (so far) from the main reception, dining and gym area. They have jeep shuttles that will pick you up to take you to the main facilities and back. I walked a couple times but it's very steep and would be a challenge for most. The jeep shuttles work, but again, you need to wait when you need a ride. There is nothing in the immediate area in terms of other restaurants or stores. You need to travel down the hill into the Costa Azul zone. It's not walkable so again, you need a car or taxi. Glad we tried it, but we would stay elsewhere next time.

The service is friendly but really slow

The Cleanliness's, Staff, Amenities, Restaurants and my Bay View Villa of the hotel was so amazing we didn't want to leave. I took a chance and went for my 25th wedding anniversary and everything exceeded the photos. I highly recommend.