South O'ahu Luxury Holidays

Excellent hotel although our shower was leaking and had been for some time.

Room was clean and staff was nice.

My recent stay at Kaimana Beach Resort was overall enjoyable, with the hotel offering a beautiful beachfront location that truly made the vacation feel luxurious. The property itself is very nice, and having a restaurant on-site with direct beach access added a lot of convenience and charm to the experience. I would rate the hotel a 3 out of 5, mainly due to service issues that did not meet the expectations of a 4-star hotel. Mark, who checked us in, was very professional and welcoming, but unfortunately the morning and evening staff were disappointing. On several occasions, I had to wait 10–15 minutes just to ask for beach towels. One night, the fire alarm rang in the middle of the night and no staff came to check on the situation. Additionally, I waited about 30 minutes on the phone just to inform the hotel that our Uber Eats driver was three minutes away and to ask if they could hold our food—by the time someone answered, the wait was already excessive. Overall, the hotel itself was fantastic, but the level of service needs significant improvement to match the quality of the property.

The process was very smooth

The process was very smooth

The staff -front desk, porters, wait staff at Orchids and Room Without a Key-was consistently welcoming and friendly. Dinner and breakfast at Orchids food and presentation superb. When a beef carpaccio appetizer was delayed, they presented a beet salad to tide us over. If you value the last art of 5-Star service food and drink don’t miss this place.

This hotel's location is beautiful but the physical infrastructure is old and needing to be updated. The rooms are nicely appointed but the exit stairways are corroded and many of the doors do not shut do to corrosion.