San José Kid friendly Holidays

Great clean and comfy room

The stay was a bit disappointing. Staff, other than in the breakfast area don't engage. Our room needed lots of repairs - leaky caulking in the shower, water backup in the shower, toilet that runs and we needed someone to come get the AC running and it still didn't work well. Our mattress needed replacement and was torn at the top so the sheets wouldn't stay on and the room was so dark. The furniture was all metal and very cheap. Room smelled mildew. We did get the late check out and the 10$ food credit but we had to ask. Breakfast was ok but very repetitive and the omelette station had a huge wait so we didn't bother. One small bottle of water to day to split by two adults; but really, the tap water was fine. Pool area was nice but the pool was so cold and the hot tub so small. All the couches were tired - front area and in nooks around the hotel. We could have stayed elsewhere for the same price and I'm not sure how it's a 4* hotel unfortunately.

Good value, hospitable staff and good service

Great location, staff and property!

Staff was friendly, room was very comfortable and clean. Unfortunately we had issues with shuttle from the airport and room service was not great. Incorrect order delivered with cold food