Mexico and Central America Kid friendly Holidays

I had a great stay at Emporio Cancun. The facility was very clean, with comfortable accommodations and spotless rooms throughout my visit. The staff was incredibly friendly and welcoming, which really made the experience enjoyable. Overall, it’s a well-maintained property and a relaxing place to stay. The only suggestion I would make is to change the food menu more often or offer more variety, as additional options would make an already great experience even better.

Very little sun, so spent most of the vacation in the shade of the hotel or shade of the palm trees. Great food and drinks though!

Room with our own plunge was amazing! Convenient location of the room, staff were attentive, accommodating and friendly! Plenty options of food, perfect pools with pool bar and super close to the beach! Thank you!

Good, but just okay overall experience We checked in around 7:00 p.m., and unfortunately the check-in process lacked clarity. Very little information was provided about what was included (or not included) in our all-inclusive package. Because of this, my group and I had to explore the resort on our own to figure out what amenities, restaurants, and services were available to us. It wasn’t until the third day that someone from guest services approached us with a keychain as a “welcome gift,” though it quickly became clear this interaction was primarily a sales pitch for tour packages rather than genuine guest orientation. When it comes to the staff, the experience was mixed. Some team members were naturally warm, friendly, and accommodating, which we truly appreciated. Others, however, seemed to assess whether or not a tip would be given before deciding how attentive or engaging they would be, which took away from the all-inclusive experience. The food, on the other hand, was a strong highlight of our stay. La Paloma and La Vista were both very enjoyable, but Da Vinci truly stood out. We had an exceptional dining experience there, largely thanks to our waiter, Alexis. From the very beginning of the evening, his service was impeccable. He was attentive, professional, and genuinely invested in ensuring we had a memorable dinner. His enthusiasm and care made a noticeable difference and elevated the entire experience.

Staff is outstanding. The property is being renovated but was hardly noticeable except for the access to the beach.

Staff is outstanding. The property is being renovated but was hardly noticeable except for the access to the beach.

Very little sun, so spent most of the vacation in the shade of the hotel or shade of the palm trees. Great food and drinks though!