United Kingdom Kid friendly Holidays

Overall service was good but staff attitude was average and the aircon in the room did not work. It was a warm day and the aircon did not work at all and we had to change rooms.

Wasn’t told when booking that you have to pre book the pool for 30 minute slots. Was fully booked up. No flexibility. Spa weekend ruined. Cleaning carts in the corridor when checking in. Not a great experience.

The breakfast add on was worth the additional money, lots of different options. The room was on the small side the pull out bed was not very comfortable, it would not stay together and kept separating when my son was trying to sleep. The door to the room was impossible for me to open and close, the upgrades that had just been done, made the floor to high for the door to be opened and closed without great force, I had to rely on my son to get in & out of the room, and make sure the door was closed. I was also not a fan of the strange bathroom doors or, the somewhat frosted glass on the shower, that made me feel uncomfortable, especially since I was sharing the room with my son. Not to mention that at night if the bathroom lights were on it lit up the bedroom due to the almost clear glass. Over all the room was clean, and the staff was friendly. The hotel was in walking distance to several historical sites, and the Underground so that was nice.

Quick check in. Really professional and efficient service from Abu at Reception. Room very nice and exactly as requested. Needed sheet and duvet for sofa bed - this was provided within three minutes of request. Quiet, comfortable beds and good two nights sleep. Really good price compared with local, similar hotels. I’d stay again without hesitation.

Great location, really good breakfast. Staff is also very helpful

The breakfast add on was worth the additional money, lots of different options. The room was on the small side the pull out bed was not very comfortable, it would not stay together and kept separating when my son was trying to sleep. The door to the room was impossible for me to open and close, the upgrades that had just been done, made the floor to high for the door to be opened and closed without great force, I had to rely on my son to get in & out of the room, and make sure the door was closed. I was also not a fan of the strange bathroom doors or, the somewhat frosted glass on the shower, that made me feel uncomfortable, especially since I was sharing the room with my son. Not to mention that at night if the bathroom lights were on it lit up the bedroom due to the almost clear glass. Over all the room was clean, and the staff was friendly. The hotel was in walking distance to several historical sites, and the Underground so that was nice.

Wasn’t told when booking that you have to pre book the pool for 30 minute slots. Was fully booked up. No flexibility. Spa weekend ruined. Cleaning carts in the corridor when checking in. Not a great experience.

Overall service was good but staff attitude was average and the aircon in the room did not work. It was a warm day and the aircon did not work at all and we had to change rooms.