Kanto Region Honeymoon Holidays

This was a great place to stay. Close to the trains, lots of restaurants and shops, the bus to the airport, everything. Great home base and the Godzilla head makes it easy to recognize the hotel. Check in and check out was smooth and easy. I found it a great value. I would stay there again.

This was our 2nd time staying in the Granbell in our 4 trips to Japan we usually start our trip off in Shinjuku. Our first trip 4 years ago the hotel seemed much better kept the staff welcomed you on arrival and greeted you leaveing and comming or at least acknowledged you existed. The hotel was clean and area seemed fairly good. We did notice a few things on the trip that we brushed off until this particular stay. The hotel room was getting fairly old and had alot of damaged stuff. When we arrived the hotel staff barely looked up from the desk or said a full sentence past check in at the computer screen. It was very impersonal compared to our first visit. The water pressure & temperature kept changing constantly and the fan in the bathroom did not work at all causing the entire room to fog up and be unbearable. The 2nd evening We returned and noticed the room cleaning had been completed and we went to go to sleep. There was a massive blood streak going down the supposed clean sheets... no idea how house keeping did not see this. Each night walking into the hotel you would see massive G wagon SUV's, the drivers staring you down with tear drop tattoos & had what was clearly a prostitute being dropped off at the hotel for servicing this happened multiple nights including our first stay 4 years ago. I am almost 80-90% covered with tattoos and it did not give the safest feeling. No key cards anyone can go to any floor staying at the hotel or not. I have no room left to write.

A very nice hotel in good location very helpful staff. However the experience was soured by the very large and a bit noisy at night building site right next to the hotel. Request a room on the opposite side and the stay would be better.

I stayed in the South Tower for 6 nights. Hotel is located in a pretty central and convenient location. The walls and ceilings are paper thin though, which is why I ultimately gave this hotel 3/5 stars. You will constantly hear your neighbors speaking or footsteps pounding above you. The south tower seemed to be on the older side of things. The bed was a bit too firm. The pillows were flat and bad. 7-11 on-site was super convenient. Staff were helpful. We were there when it was raining so it was awesome to have access to umbrellas.

Very nice property with lots of amenities including a 7-11 dedicated to the hotel. Many choices for food and associated with other properties with lots to offer. Near Shinagawa Station.

A very nice hotel in good location very helpful staff. However the experience was soured by the very large and a bit noisy at night building site right next to the hotel. Request a room on the opposite side and the stay would be better.

Unclear policies until check in. website did not state you could not use public bathing or fitness suite if you have tattoos we was presented with this policy by the hotel at check in. booking platform could not help to resolve this issue and cushomer service has also been poor with multiple emails a day from differrent people. Tired looking hotel for the price with lots of people who were not guests coming/going to the hotel to visit men. Would not recommend staying here.