Cook Islands Honeymoon Holidays

Excellent customer service

Wow! Up Market Accom. Fabulous Location. Access to pristine Muri Beach Lagoon. Next door to Muri Night Market.

I booked the courtyard villa with private pool, because it was something I wanted. The pool was excellent, and the room immaculate. However, I requested twin beds, hoping that it would be a double bed each, but they were single beds. I requested for double or queen size, but was told that it was all they had and that the settee in the room could be converted into a bed. The villa was great, spacious and clean. However, the lounges were not wiped down and were old. We did not use them. The cleaners did not leave us clean towels and did not really clean the room. We had to ask for new towels, and sometimes that was all that we required. They did make our beds but I note they did not change our sheets during our 6 days of stay. One of the staff was quite rude and I reported this to the reception staff. When you spend so much for a villa such as the one I stayed at, staff should be courteous and mind who they are talking to. It was obvious that this staff was not courteous at all. I simply asked if they were responsible for cleaning the courtyard, which they turned around and said "Do you want to clean it" - that was the first time I had ever encountered rudeness from resort staff, ever After that incident, I was not impressed and to be honest, I would not recommend to any of my friends or family in the near future. While the receptionist Frances was lovely and very hospitable, I feel that the service staff was a big let down. Room service was good though.

Fantastic location , great beach and wonderful amenities / staff.

Most staff were friendly and courteous. With others it was obvious that they may have been bored or tired. The “flooding” of our room on the last night was very difficult

The setup of the villas is awesome very calming and relaxing Extremely lovely staff

Excellent customer service

Most staff were friendly and courteous. With others it was obvious that they may have been bored or tired. The “flooding” of our room on the last night was very difficult

Fantastic location , great beach and wonderful amenities / staff.

What a fantastic stay we had. We absolutely loved our time here, and a huge part of that was due to Bhara and overall staff membes, who made our experience truly amazing. We would love to come back! ​The food options were amazing and affordable, with a great variety to choose from. The functions available were also amazing. We particularly enjoyed the Kuki Jams and the Islander with Akirata dancing group. They added so much to our trip experience

Excellent customer service

Plus's - Bar on the beach try the mega alcoholic chocolate delight friendly staff comfortable bed..The island dance show and great live music on Sunday..a pool Negatives- small we called our verandah a cupboard..shower leaked onto floor, back door stuck, very limited kitchen. The whole property is tired..not good enough for the price. We are now staying elsewhere on the island that is luxury compared to the castaway and cheaper!