Asia Eco-friendly Holidays

We stayed in Alila Ocean suite. The view was amazingly unforgettable! Room is spacious. But the lights controls were a little confusing. And the temperature control in the shower room was a tad difficult to navigate. Wifi can be a bit sketchy. But all these is compensated by the outstanding customer service and the view that greeted us everyday. Seasalt was beyond fabulous. Shoutoutb to all the smiley and warm staff , especially Dera and Rai. Though building feels dated, it is generally well maintained. I would love to go back again, and stay at room 316!

The staff was amazing always trying to please you and accommodate your requests right away. The food around the hotel was delicious.

We recently stayed at Banyan Tree Phuket in a two-bedroom pool villa and unfortunately, the experience did not meet the expectations of a 5-star resort at this price point. The villa felt outdated, particularly the bathrooms, and overall lacked the level of comfort and refinement we expected. Basic details were missing — for example, only one bath towel per person was provided, and pool towels (both in-villa and at the main pool) were very worn, with visible threads coming out. The toilet did not work. Service recovery felt inconsistent. After raising concerns about breakfast, we were offered a much nicer, quieter alternative location for “special guests,” which was excellent — but it was unclear why this wasn’t offered from the start. Similarly, after further complaints, we were offered to move villas for the last two nights, but no proactive support was provided to facilitate the move, making it impractical for our family. Food quality was another disappointment. Room service and poolside options were very basic — for example, chicken nuggets appeared to be of low supermarket quality, with poor presentation. The main pool is beautiful, but sunbeds are outdated with worn mattresses and old towels. The beach club requires a shuttle and felt crowded and loud, lacking a relaxing atmosphere. Overall, this stay fell significantly below our previous experiences with the Banyan Tree brand (such as Bali and the Maldives), and did not reflect the level of luxury we expected.

Wonderful breakfast to start the day and the hotel is central to whatever you would like to do. Buses out the front and train a few blocks away. It is within walking distance of the temple street night markets. There is a great food court downstairs where the meals are cooked fresh to order and where you can have a beer or wine. The staff were courteous and obliging. A great clean hotel to stay in when you are visiting Hong Kong. Linda & John Australia

We stayed in Alila Ocean suite. The view was amazingly unforgettable! Room is spacious. But the lights controls were a little confusing. And the temperature control in the shower room was a tad difficult to navigate. Wifi can be a bit sketchy. But all these is compensated by the outstanding customer service and the view that greeted us everyday. Seasalt was beyond fabulous. Shoutoutb to all the smiley and warm staff , especially Dera and Rai. Though building feels dated, it is generally well maintained. I would love to go back again, and stay at room 316!

The staff was amazing always trying to please you and accommodate your requests right away. The food around the hotel was delicious.

We recently stayed at Banyan Tree Phuket in a two-bedroom pool villa and unfortunately, the experience did not meet the expectations of a 5-star resort at this price point. The villa felt outdated, particularly the bathrooms, and overall lacked the level of comfort and refinement we expected. Basic details were missing — for example, only one bath towel per person was provided, and pool towels (both in-villa and at the main pool) were very worn, with visible threads coming out. The toilet did not work. Service recovery felt inconsistent. After raising concerns about breakfast, we were offered a much nicer, quieter alternative location for “special guests,” which was excellent — but it was unclear why this wasn’t offered from the start. Similarly, after further complaints, we were offered to move villas for the last two nights, but no proactive support was provided to facilitate the move, making it impractical for our family. Food quality was another disappointment. Room service and poolside options were very basic — for example, chicken nuggets appeared to be of low supermarket quality, with poor presentation. The main pool is beautiful, but sunbeds are outdated with worn mattresses and old towels. The beach club requires a shuttle and felt crowded and loud, lacking a relaxing atmosphere. Overall, this stay fell significantly below our previous experiences with the Banyan Tree brand (such as Bali and the Maldives), and did not reflect the level of luxury we expected.