Big Torch Key Cheap Holidays

Muchas gracias Junior que atención de primera, fue un verdadero placer estar en esta propiedad, recomendado 100%

We chose the W to celebrate our wedding because we expected the hospitality and attention to detail of a luxury hotel. Unfortunately, our experience fell far short. Before arrival, I informed the hotel we were celebrating our wedding and requested the highest floor possible. Although my request was acknowledged, we were assigned a room on the 6th floor that didn’t match the photos online. We returned to the front desk, and the agent kindly moved us to a room on the 8th floor that actually reflected what was advertised. After mentioning we had just gotten married, she offered us a complimentary bottle of sangria, which we appreciated. However, that was the only acknowledgment of our celebration despite notifying the hotel in advance. The biggest disappointment was the service. We requested an ice bucket twice, and both times it took 45–60 minutes and several follow-up calls. At the pool, we waited 30–40 minutes for someone to take our order, so my husband went to the bar himself. No one checked on us afterward, and our first frozen drinks were so watered down they had to be remade. The staff was polite, but the service never matched the standards of a luxury hotel. Nearly every request required multiple follow-ups. A beautiful property alone doesn’t create a five-star experience—exceptional service does. Unfortunately, this stay didn’t deliver. We left disappointed, especially considering this was such an important celebration

Super clean and nice hotel, the lobby and valet staff were amazing! Spotless room. Impressed! Nice bar and beach club.