Lower Matecumbe Key Beach Holidays

The stay was fantastic room clean and staff very polite and friendly very helpful

The holding fee is ridiculously high

It was really nice just make sure you have quite a bit of money the whole thing is expensive

Overall very satisfied

My stay exceeded my expectations. My entire stay was an luxurious experience.

We had a fantastic stay at this JWM (except one incident). Great Location - Lots of Restaurants, Bars, Shopping and Transit (and Ocean) all in 10-12 minutes of walk from here. Staff was very friendly, Room was clean (unlike some of the other complaints). We requested a high floor, and they gladly helped and gave us a room on the 19th floor. On Christmas day the hotel organized Champagne and Chocolates in the Lobby, which was a real nice gesture. Highly recommend this to anyone wanting to stay in Brickell. The only dis-appointment was from guests in the next room. Those people decided to party loudly in the room instead of going to a bar or restaurant (cheapos!) and were so loud that we could hear conversations and laughter in our room. This went on from around 10:00 PM to past Midnight. We repeatedly complained to the front desk and they sent someone to talk to the other guests, but not long after they left, it all started again. Thankfully we did not have an early flight next morning or else we would be in trouble. Cannot blame the hotel for this .

Main road in front of hotel was closed. When we arrived, the concierge had no idea where to tell us to park. If they were transparent about it, ok. I would be ok. Then they said they are out of the 'free' wine, but could charge me $8 for a Heineken. Then couldn't get the elevator to work (we were on the 2nd floor thank God) The room was in good shape. The parking is what set off the chain for me. It's not hard to update a website. Or at least tell your staff what to say. Ended up parking in the City parking garage. I'd give it like a 75/100.

The holding fee is ridiculously high