Mexico and Central America All inclusive Holidays

Our stay was okay overall. The walk-in pool rooms and Platinum bar service were highlights, and breakfast was fantastic thanks to Francisco’s exceptional service. However, check-in was disorganized, with delays in getting our second room. Some special touches for my husband’s birthday didn’t go as planned, including a $70 balloon arrangement that had fallen apart before we even got to the room. Food quality was ok, great breakfast, but other meals were more like standard buffet fare than authentic cuisine. The beach had seasonal seaweed and odor, and the Platinum pool, though nice, wasn’t strictly adults-only. We might return after renovations are complete to give the resort another chance.

FRIENDLY STAFF. QUICK TO OFFER HELP.

We had a wonderful stay at the Royal Hideaway. The a/c in our Sunset room was not working correctly on our first night. Someone did come to fix it and it was slightly better the second night, but the room was still warm. We advised our concierge, Suncil, who upgraded us to a suite for the balance of our week. This was the only problem we had, but it was quickly rectified. Both rooms were extremely clean and this is possibly the cleanest resort we have ever stayed at, out of the 15 all inclusive trips we have made to the Caribbean. The restaurants were all delicious, with Azia and The Grill being our favorites for dinner. Lunch at The Deck was great every day with numerous buffet or menu selections. The bars were all excellent with almost every top brand liquor being available. Wish we remembered the bartenders names at Bar Allegra, but they were great. We will definitely put Royal Hideaway on our list for return visits. Thanks for a great week!

Easy access to Xcaret Park

Went w my family & friends for my birthday. Booked the villa w private pool and jacuzzi all inclusive and WOW! Property and our room was gorgeous. Breakfast spot @ Maria’s is delicious with great service anywhere you go. Book the dinner reservations AHEAD of time or email them especially those in the city or else they’ll try to tell you there are no more reservations. PS they will try to sell you on time shares checking in and keep checking back in w you about it

Our stay was okay overall. The walk-in pool rooms and Platinum bar service were highlights, and breakfast was fantastic thanks to Francisco’s exceptional service. However, check-in was disorganized, with delays in getting our second room. Some special touches for my husband’s birthday didn’t go as planned, including a $70 balloon arrangement that had fallen apart before we even got to the room. Food quality was ok, great breakfast, but other meals were more like standard buffet fare than authentic cuisine. The beach had seasonal seaweed and odor, and the Platinum pool, though nice, wasn’t strictly adults-only. We might return after renovations are complete to give the resort another chance.

Terrible time to go because you could not go into the ocean, brown full of seaweed and horrible sulfur smell even setting around the pool smelled of sulfur.

Fabulous stay! Staff was amazing and we loved Edith in the sweet corner

Very good place to stay.

The cleanliness of the hotel is great but wall in the room and furniture on balcony furniture is outdated. Food id Amazing!! Staffs are friendly and helpful. We're enjoying to stay by the poo.

Terrible time to go because you could not go into the ocean, brown full of seaweed and horrible sulfur smell even setting around the pool smelled of sulfur.