Penang All inclusive Holidays

The shower in my room was broken, the safe didn’t work, the refrigerator didn’t work, the lotion dispenser was empty. 33 floor building, 3 lifts, one of which was broken, and the staff use the guest lifts as well. On my third night the battery in my door gave out so I couldn’t get in my room-which meant two trips to the lobby from one of the top floors, at close to 11 pm. Once the door was fixed, for reasons I still don’t understand, a random staff person showed up and rang the door at 11:30 pm. I don’t know what language he spoke-it wasn’t Malay, Thai, Chinese, English or French. After trying all those I gave up and made him leave. On a more positive note the bed was comfortable. But the hotel overall needs attention to the basics, maintenance is shockingly bad.

The room was spacious and comfortable. Staff were welcoming and cheerful. Breakfast had lots of variety. The location is close to most of the tourist attractions. We had a wonderful stay, highly recommended.

Beautiful hotel! Very spacious room. Great in room toiletries, snacks and drinks.

The room and bathroom was spacious and clean with good toiletries. The staff were helpful especially the porters with loading of bags. Great location next to shopping centres and close to town.

The room was spacious and comfortable. Staff were welcoming and cheerful. Breakfast had lots of variety. The location is close to most of the tourist attractions. We had a wonderful stay, highly recommended.

The room and buildings were beautiful. The service varied. Sometimes very good, sometimes stand offish but professional. The service at the poolside was a bit rude. Our request for napkins when we received some food was met with eye rolling for example. The food was 3/5. One exception was the afternoon tea which was wonderful.

Beautiful hotel! Very spacious room. Great in room toiletries, snacks and drinks.