South Fork Adventure Holidays

the cleaning was excelent. lobbi room is too small. good to have MEZUZA in front of rooms. Bed is too short. safe cabin didn't work properly.

Conveniently located at 41st and Madison, just a block away from Bryant Park, the public library, the 42nd street subway stop and 5th Avenue shopping. The 2nd floor lounge is a quiet spot to reset with complimentary snacks, beverages and fruit. The rooms are typical New York small but cozy with the cute library theme. For those who receive complimentary breakfast at the adjacent Madison & Vine restaurant, the food is fine but the service is inconsistent and slow.

Muy buena atención! Muy recomendable

Cons The “cafe” and “bar” are pitiful. The room was not cleaned every day. On day three, I called the front desk because I had no clean towels and the trash was overflowing and they told me “our policy is to clean rooms every day, however, to insure a visit from housekeeping, guests must call each day and specifically request one.” That is absurd. Half of the electronics charging ports did not work. The TV remote stopped working in the evening, replacement remote/batteries were not available until the “engineer” reported to work the following morning. The A/C air handler is in the room, and is extremely loud. The towels might scratch your skin off. The vinyl flooring planks were warped and would scrape your bare feet. The bed alcove is so small the bed is only accessible from one side. Pros The lobby area was consistently clean. The lobby desk staff was pleasant. The bed was comfortable. The A/C worked. Someone was available to answer the guest services phone 24/7. They weren’t terribly helpful, but at least someone answered the phone. There are lovely coffee shops within walking distance, as well as nice shops and restaurants in the adjacent neighborhood areas. The train entrance is convenient.

It’s beautiful, only thing no standing mirror, no iron or hotel toiletry samples

Great hotel helpful friendly staff will definitely be back

Hotel hits all the 5 star spots apart from 2 points. 1 - the rooms are not soundproof at all, and being able to hear the conversations in the room next door so clear that i could repeat what they were saying is not what i would expect. Second - the front desk staff are not as polished and committed to the level of service i would expect from a top end 5 star hotel. Doormen were top class. All in all it's a good hotel, but with so much choice in NY, i have stayed in better.

Service and cleanliness