Plum Island Adventure Holidays

This hotel overall was nice! My daughter and I arrived around 11:30 and they were able to accommodate us with a room early. It's located in the heart of Times Square which was a plus. The communication and attentiveness of the staff can be improved however. I've stayed at other hotels in Times Square where I've received better customer service overall. For example, after making it to the 42nd floor to our room, I couldn't figure out how to turn on the lights in the room. I had to call the front desk to figure that out. If the lady checking us in would have provided that information, I would've been so confused why the lights, TV, air wouldn't work. Also, no one offered to bring our bags up to our room for us and there was a long wait to pick our bags up from the holding area the day of departure. Also, the elevators were SLOW and oftentimes, it seemed as if only one was working.

It’s a great experience!!!

We really enjoyed our stay

Great location, efficient check in process

Staff was great and responsive

Hotel clean and feel luxury. Good hotel

The floor in room 1213 is coming apart a spot by the couch is a trip hazard. I’ve stayed at plenty of Hiltons over the years and this is not what I'm used to seeing.

The hotel is in the best location. The staff is so friendly and helpful. I will definitely be coming back!

The location was still good for a Saturday stay with a lower rate b/c subway stations are close by as is Pier 11 to get over to DUMBO quickly. The neighborhood wasn’t a ghost-town even a good bit after midnight. Room was clean and nice.

It’s a great experience!!!

This hotel overall was nice! My daughter and I arrived around 11:30 and they were able to accommodate us with a room early. It's located in the heart of Times Square which was a plus. The communication and attentiveness of the staff can be improved however. I've stayed at other hotels in Times Square where I've received better customer service overall. For example, after making it to the 42nd floor to our room, I couldn't figure out how to turn on the lights in the room. I had to call the front desk to figure that out. If the lady checking us in would have provided that information, I would've been so confused why the lights, TV, air wouldn't work. Also, no one offered to bring our bags up to our room for us and there was a long wait to pick our bags up from the holding area the day of departure. Also, the elevators were SLOW and oftentimes, it seemed as if only one was working.