Cook Islands Adults Only Holidays

Excellent customer service

The staff were all absolutely fabulous, there was nothing they wouldn't do for us. The room we had was the premium beach front bungalow, plenty of room for 3 people. The reastraunt had plenty of choice's on the menu for food and drinks. The one thing that made it pleasant was that the staff new your names which makes it more personal. The only down side was the prices of the wine which I found to be quite expensive. Overall a fantastic resort to stay and relax at.

I booked the courtyard villa with private pool, because it was something I wanted. The pool was excellent, and the room immaculate. However, I requested twin beds, hoping that it would be a double bed each, but they were single beds. I requested for double or queen size, but was told that it was all they had and that the settee in the room could be converted into a bed. The villa was great, spacious and clean. However, the lounges were not wiped down and were old. We did not use them. The cleaners did not leave us clean towels and did not really clean the room. We had to ask for new towels, and sometimes that was all that we required. They did make our beds but I note they did not change our sheets during our 6 days of stay. One of the staff was quite rude and I reported this to the reception staff. When you spend so much for a villa such as the one I stayed at, staff should be courteous and mind who they are talking to. It was obvious that this staff was not courteous at all. I simply asked if they were responsible for cleaning the courtyard, which they turned around and said "Do you want to clean it" - that was the first time I had ever encountered rudeness from resort staff, ever After that incident, I was not impressed and to be honest, I would not recommend to any of my friends or family in the near future. While the receptionist Frances was lovely and very hospitable, I feel that the service staff was a big let down. Room service was good though.

Good sized room but quite dark. Great sized bed.

Most staff were friendly and courteous. With others it was obvious that they may have been bored or tired. The “flooding” of our room on the last night was very difficult

The setup of the villas is awesome very calming and relaxing Extremely lovely staff

Good sized room but quite dark. Great sized bed.

I booked the courtyard villa with private pool, because it was something I wanted. The pool was excellent, and the room immaculate. However, I requested twin beds, hoping that it would be a double bed each, but they were single beds. I requested for double or queen size, but was told that it was all they had and that the settee in the room could be converted into a bed. The villa was great, spacious and clean. However, the lounges were not wiped down and were old. We did not use them. The cleaners did not leave us clean towels and did not really clean the room. We had to ask for new towels, and sometimes that was all that we required. They did make our beds but I note they did not change our sheets during our 6 days of stay. One of the staff was quite rude and I reported this to the reception staff. When you spend so much for a villa such as the one I stayed at, staff should be courteous and mind who they are talking to. It was obvious that this staff was not courteous at all. I simply asked if they were responsible for cleaning the courtyard, which they turned around and said "Do you want to clean it" - that was the first time I had ever encountered rudeness from resort staff, ever After that incident, I was not impressed and to be honest, I would not recommend to any of my friends or family in the near future. While the receptionist Frances was lovely and very hospitable, I feel that the service staff was a big let down. Room service was good though.

Excellent customer service

Excellent customer service

Good sized room but quite dark. Great sized bed.

I booked the courtyard villa with private pool, because it was something I wanted. The pool was excellent, and the room immaculate. However, I requested twin beds, hoping that it would be a double bed each, but they were single beds. I requested for double or queen size, but was told that it was all they had and that the settee in the room could be converted into a bed. The villa was great, spacious and clean. However, the lounges were not wiped down and were old. We did not use them. The cleaners did not leave us clean towels and did not really clean the room. We had to ask for new towels, and sometimes that was all that we required. They did make our beds but I note they did not change our sheets during our 6 days of stay. One of the staff was quite rude and I reported this to the reception staff. When you spend so much for a villa such as the one I stayed at, staff should be courteous and mind who they are talking to. It was obvious that this staff was not courteous at all. I simply asked if they were responsible for cleaning the courtyard, which they turned around and said "Do you want to clean it" - that was the first time I had ever encountered rudeness from resort staff, ever After that incident, I was not impressed and to be honest, I would not recommend to any of my friends or family in the near future. While the receptionist Frances was lovely and very hospitable, I feel that the service staff was a big let down. Room service was good though.