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Reviews of Boutique & Art Hotel Helvetia

3 out of 5
Boutique & Art Hotel Helvetia
Stauffacherquai 1, Zürich, ZH

Reviews

8.8

Excellent

Rating 10 - Excellent. 176 out of 305 reviews" "
Rating 8 - Good. 84 out of 305 reviews" "
Rating 6 - Okay. 35 out of 305 reviews" "
Rating 4 - Poor. 5 out of 305 reviews" "
Rating 2 - Terrible. 5 out of 305 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

grace

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our stay here. My new go to hotel in Zurich.
Stayed 2 nights in Apr 2024

6/10 Okay

Patricia

Stayed 1 night in Mar 2024

10/10 Excellent

Tony

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

George

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location and stay
Walking distance to the station Zurich HB. Hotel is clean and has lift to help load up our heavy luggage up to the 5th floor. Our room is a family room. It’s spacious. Converted a sofa bed into a queen size bed for our teen son. Has kitchenette and small dining area if you feel like eating at home. Hotel has a restaurant but we didn’t dine there. Offers 1 free breakfast for each room. Can request to store luggage if checking out early to roam the city and collect before 5pm. Overall, we enjoyed our stay. Highly recommend!
Stayed 1 night in Dec 2023

8/10 Good

Jeffrey

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Lovely hotel, niche and cute. This is a boutique hotel, so no trappings of usual commercial establishment. Pros and cons to that. Cons: very small room. Pros: everything else.
Stayed 3 nights in Dec 2023

8/10 Good

MATTHEW, Seattle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Central location within walking distance of all the clean, safe Zurich sites. Some crazies shouting around the hotel when we arrived, but the staff were exceptional, the room spacious, the floors heated. Thick twice before you upgrade for the breakfast "buffet." There is no value other than to sit in the extremely cool restaurant. A great stay for a good price. For three nights, a bargain.
Stayed 2 nights in Dec 2023

10/10 Excellent

Carl Love Tommy

Stayed 3 nights in Dec 2023

8/10 Good

Renah

Business traveller
Liked: Cleanliness, staff & service
Stayed 1 night in Nov 2023

10/10 Excellent

Ma Jemelyn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Oct 2023

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommend!!
Our stay here was wonderful! We requested an early check-in ahead of time and they were able to accommodate our request, which we greatly appreciated so that we could nap after our long flight in. The room, although a little smaller than we're used to being from the US, was clean and well set-up with a little balcony for us to enjoy. The staff was very responsive and helpful with all questions and requests. We also loved that the location was walking distance to Old Town, where we loved exploring the area for it's beautiful buildings and restaurants. It's also only a 10min walk to the main train station if you're planning to check out several cities while staying in Switzerland. Overall we enjoyed our stay, and would definitely stay here again :)
Stayed 2 nights in Sep 2023

8/10 Good

Kartik

Stayed 1 night in Sep 2023

10/10 Excellent

Mike

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Smart hotel. Small rooms well located
Stayed 1 night in Sep 2023

10/10 Excellent

Robie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel! Near train station!
Stayed 1 night in Sep 2023

10/10 Excellent

Robert, Maple Shade

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and great rooms. Would recommend.
Stayed 3 nights in Sep 2023

10/10 Excellent

Karin, Houston

Stayed 1 night in Sep 2023

10/10 Excellent

Mervi

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was great, location too. lovely terrace facing the little river Sihl and trees on the side to have a breakfast/lunch or just a cup of coffee/tea. Very nice surprise to face all that green in spite the hotel being so close to busy roads. surprisingly short distance to walk to the main Bahnhof, or you just take the tram 3 or 14. So convenient. The room was nice and clean.
Stayed 2 nights in Sep 2023

6/10 Okay

Maria

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel close to central train station
Our attic apartment that is supposed to be luxurious was ordinary , definitely not luxurious . The furniture was dated and looked shabby . The bathroom was so small , only one person can get in at any one time , literally . There was a stove but no cookware . The only feature I liked was the beddings . In addition and unfortunately for us, there was an event one night on the roof above us , there was so much loud noise and goings on that we couldn't sleep . Also , the check in/reception area was difficult to find.
Stayed 2 nights in Aug 2023

8/10 Good

Mina

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 2 nights in Aug 2023

10/10 Excellent

Joanne

Stayed 1 night in Aug 2023

6/10 Okay

Alison

Stayed 2 nights in Aug 2023
Response from Lars Peterat, Guest Relations Management on 21 Aug 2023
Thank you for your review.

8/10 Good

NILAN

Liked: Cleanliness, staff & service
Stayed 3 nights in Aug 2023
Response from Lars Peterat, Guest Relations Management on 21 Aug 2023
Danke für Ihre Bewertung.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Close to city center, walking distance from amenities and transport. Room was a bit small to open all luggage, but tolerable for a shorter stay
Stayed 3 nights in Jul 2023

10/10 Excellent

Anais

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The woman at the front seat was so wonderful and friendly, and was able to assist us in English. The hotel is well situated, we walked from the train station and to the old town. We stayed in one of the apartments which was a. Outstanding space for our family of 4 (2 teen girls and 2 parents)
Stayed 1 night in Jun 2023

10/10 Excellent

Jennifer

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would definitely come back
Hotel Helvetia was amazing! Location is the only thing that I didnt like. But the service, rooms, bars were great. The pool bar with Jack and Michael was awesome. They treated us so well and make amazing cocktails. I highly recommend this hotel
Stayed 3 nights in Jun 2023

10/10 Excellent

avraham

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jun 2023

6/10 Okay

Maxwell

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel, walking distance from Old Town and sites to see. However we ended up getting charged an extra $130 for city fees and the breakfast fee even though breakfast said it was included?? This was the additional fee for only a two night stay. This was not explained to us when we checked in.
Stayed 2 nights in Jun 2023
Response from Lars Peterat, Guest Relations Manager on 8 Jun 2023
Dear Maxwell, thank you for your review. Constructive criticism is very valuable for us, as it shows us what we do well and where we can improve. We are glad that you enjoyed your stay. As you booked through Expedia you could see on your confirmation that the breakfast is not included. At check-in you also received our cheat sheet with all relevant information. On it is also mentioned again that breakfast will be charged CHF 25.00 per person per day. You have also received a free upgrade from a small to a medium room. Therefore, we find it very unfortunate that you rate the hotel only with 3 stars. We look forward to welcome you back on another occasion. Kind regards

10/10 Excellent

GRACIELA

Stayed 2 nights in Jun 2023

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice older hotel in good shape and conveniently located
Stayed 3 nights in May 2023

10/10 Excellent

Rebecca

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is right in the middle of everything, which is what we were looking for. It also meant the area was quite busy. and a bit of a walk from walking. It did have a portable AC windows unit, but you have to decide if you want to hear the outside noise or have AC. Overall a very nice hotel with multiple views of the river.
Stayed 1 night in May 2023

10/10 Excellent

David

Stayed 1 night in May 2023

10/10 Excellent

Ruttanatip, Fitchburg

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Cute, cozy, and great location. Close to train station and old town. Friendly staff. Flexible with check in time which was greatly appreciated.
Stayed 3 nights in Mar 2023
Response from Lars Peterat, Guest Relations Manager on 11 Apr 2023
Dear Guest, thank you for your good review. We are happy that you enjoyed your stay with us. We look forward to welcome you back. Kind regards

10/10 Excellent

Ruttanatip, Fitchburg

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Cute, great location, friendly and helpful staff, accommodating & professional
Stayed 2 nights in Mar 2023
Response from Lars Peterat, Guest Relations Manager on 11 Apr 2023
Dear Guest, thank you for your fantastic review. We are glad that you enjoyed your stay. We look forward to welcome you back. Kind regards

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023
Response from Lars Peterat, Guest Relations Manager on 16 Mar 2023
Guten Tag Peter, vielen Dank für die tolle Bewertung

10/10 Excellent

Colleen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, close to everything, friendly staff. Would stay again
Response from Lars Peterat, Guest Relations Manager on 6 Feb 2023
Dear Coleen. Thank you for taking the time for this good review. We are glad that you enjoyed your stay and we look forward to welcome you back. Kind regards

10/10 Excellent

luis

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location and wonderful staff Highly recommend
Stayed 1 night in Dec 2022
Response from Lars Peterat, Guest Relations Manager on 6 Feb 2023
Dear Luis, thank you for your review. We are glad that you enjoyed your stay with us. We look forward to welcome you back. Kind regards

10/10 Excellent

Alexander

Stayed 1 night in Dec 2022
Response from Lars Peterat, Guest Relations Manager on 6 Feb 2023
Dear Alexander, thank you for your great review. We look forward to welcome you back. Kind regards

10/10 Excellent

Chris

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2022

8/10 Good

Christina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Hotel!
The hotel is in a great location. Walking distance from the train station, old town, food, etc. We didn’t eat at the restaurant/bar as it was closed for a wedding, but it looked beautiful. The room was great with big windows, great shower, comfortable bed and was spacious for a European room. The cons are that there is no safe or full sized mirror. Since we stayed on a Saturday night there was lots of loud music from a nearby club until late in the night. Had to use noise cancelling earbuds. We did like staying there and would consider staying again if in Zurich.
Stayed 1 night in Sep 2022

6/10 Okay

fraser

Travelled with group
Liked: Staff & service
Ideal Location
Superb location. Noisy with traffic. No AC and shower water was ran hot and cold.
Stayed 4 nights in Sep 2022

10/10 Excellent

Manuela

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Excellent staff, location and price
Stayed 2 nights in Sep 2022

8/10 Good

Kristie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2022

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
wonderful staff, exceptionally clean, quality bath products, lovely restaurant for breakfast, great location.
Stayed 2 nights in Sep 2022

6/10 Okay

felix

Business traveller
Liked: Staff & service, property conditions & facilities
Lovely location, communal areas are lovely also. But rooms are very noisy, small and tired (very worn). The rooms really need privacy curtains as they’re very exposed so you either have full explosive and day light or closed curtains and darkness.
Stayed 2 nights in Aug 2022

6/10 Okay

Jenna

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Stayed 1 night in Jul 2022

10/10 Excellent

Paul, Essendon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stylish and well maintained. Very friendly staff. Great location
Stayed 2 nights in Jun 2022

10/10 Excellent

Elisa

Stayed 3 nights in Jun 2022

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a good stay the only thing was that the wifi was not good and I needed this to work.
Stayed 2 nights in May 2022
Response from Lars Peterat, Guest Relations Manager on 27 Nov 2022
Dear Guest, thank you for your review. We are glad that you enjoyed your stay with us, We are sorry for the incident with the wifi. We look forward to welcome you back. Kind regards

8/10 Good

Aleksandr

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed 1 night here bf flying back home. We arrived earlier than check in time and our room wasn’t ready, but thanks to front dest personnel we were able to get to a different room. The room we got was small with small bathroom, but it was clean. I wouldn’t recommend this hotel if you’re staying in Zurich longer than one night. Overall no complaints.
Stayed 1 night in May 2022

8/10 Good

Nils

Stayed 1 night in May 2022
Response from Lars Peterat, Romms Division & Reservation Manager on 27 May 2022
Dear Guest, thank you for your review. Kind regards

10/10 Excellent

Stephanie, New York City

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wow! Love this hotel—will stay again.
Stayed 1 night in May 2022
Response from Lars Peterat, Guest Relations Manager on 27 Nov 2022
Dear Stephanie, thank you for your great review. We are glad that you loved your stay and we look forward to welcome you back. Kind regards