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Phoenix

3.0 star property
Riverfront hotel with free breakfast and fitness centre

Choose dates to view prices

Photo gallery for Phoenix

Deluxe Double Room, 2 Single Beds, Mountain View (Matterhorn)
Property video
Reception
Front of property
Free daily buffet breakfast
Located near Zermatt-Matterhorn Ski Paradise, Phoenix offers a peaceful stay with amenities like a warm lobby fireplace, breakfast buffet, bar, gym, and helicopter tours for mountain views. Free WiFi and helpful staff earn praise.

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Bar
  • Gym
  • Pet-friendly
  • Housekeeping
  • Free WiFi
The current price is NZ$529
includes taxes & fees
2 Oct - 3 Oct

Room options

Check availability for these dates

Tonight

Sept 19 - Sept 20
Check availability for tonight Sept 19 - Sept 20

Tomorrow

Sept 20 - Sept 21
Check availability for tomorrow Sept 20 - Sept 21

View all photos for Room

Room

Room

9.0 out of 10
Wonderful
(4 reviews)

Highlights

Balcony or patio
Soundproofed
Heating
Connecting rooms available
Flat-screen TV
Blackout curtains
Sofa bed
Down duvet
  • 28 sq m
  • Sleeps 3
  • 2 Twin Beds

View all photos for Deluxe Double Room, 2 Single Beds, Mountain View (Matterhorn)

Deluxe Double Room, 2 Single Beds, Mountain View (Matterhorn)

Deluxe Double Room, 2 Single Beds, Mountain View (Matterhorn)

10.0 out of 10
Exceptional
(15 reviews)

Highlights

Soundproofed
Heating
Connecting rooms available
Flat-screen TV
Renovated in 2012
Down duvet
Separate bedroom
Blackout curtains
  • 26 sq m
  • Mountain view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Standard Double Room (Matterhorn View from Balcony)

1 bedroom, down duvets, in-room safe, desk

Standard Double Room (Matterhorn View from Balcony)

9.8 out of 10
Exceptional
(9 reviews)

Highlights

Balcony
Soundproofed
Heating
Connecting rooms available
Flat-screen TV
Down duvet
Separate bedroom
Blackout curtains
  • 20 sq m
  • Mountain view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Standard Double Room, 2 Single Beds

Standard Double Room, 2 Single Beds

Standard Double Room, 2 Single Beds

8.4 out of 10
Very good
(10 reviews)

Highlights

Soundproofed
Heating
Connecting rooms available
Flat-screen TV
Down duvet
Separate bedroom
Blackout curtains
Private bathroom
  • 20 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Superior Double Room, 2 Single Beds

Superior Double Room, 2 Single Beds

Superior Double Room, 2 Single Beds

7.6 out of 10
Good
(5 reviews)

Highlights

Balcony or patio
Soundproofed
Heating
Connecting rooms available
Flat-screen TV
Down duvet
Separate bedroom
Blackout curtains
  • 23 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Deluxe Double Room, 2 Single Beds

Deluxe Double Room, 2 Single Beds

Deluxe Double Room, 2 Single Beds

Highlights

Balcony or patio
Soundproofed
Heating
Connecting rooms available
Flat-screen TV
Renovated in 2012
Separate bedroom
Blackout curtains
  • 26 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds
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About the area

Map
Untere Wiestistrasse 11, Zermatt, VS, 3920

What's nearby

  • Zermatt-Matterhorn Ski Paradise - 1 min walk - 0.0 km
  • Zermatt–Sunnegga Funicular - 3 min walk - 0.3 km
  • Zermatt Visitor Center - 6 min walk - 0.6 km
  • Zermatt - Furi - 11 min walk - 1.0 km
  • Zermatt-Furi Gondola - 18 min walk - 1.5 km

Getting around

  • Zermatt (QZB-Zermatt Train Station) - 6 min walk
  • Sion (SIR) - 75 min drive

Restaurants

  • ‪Golden India - ‬7 min walk
  • CERVO Après-Ski
  • ‪Schweizerhof Kitchen - ‬8 min walk
  • ‪Ristorante Pizzeria CasaMia - ‬7 min walk
  • ‪Parkhotel Beau Site - ‬9 min walk

About this property

Phoenix

Hotel near Zermatt-Matterhorn Ski Paradise
Located close to Zermatt-Furi Gondola and Sunnegga Ski Resort, Phoenix provides a free breakfast buffet, a fireplace in reception and a bar. In addition to a gym, guests can connect to free in-room WiFi.
You'll also enjoy perks such as:
  • Train station pick-up service, express check-out and a lift
  • Helicopter/aeroplane tours, smoke-free property and luggage storage
  • Bike parking, laundry services and multilingual staff
  • Guest reviews give top marks for the helpful staff
Room features
All guest rooms at Phoenix have amenities, such as free WiFi and safes, as well as sound-insulated walls and espresso makers.
More amenities include:
  • Bathrooms with baths or showers and free toiletries
  • 40-inch flat-screen TVs with cable channels
  • Heating, daily housekeeping and desks

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available
  • Train station pick-up shuttle (surcharge) from 8:30 AM to 5:30 PM
  • Train station shuttle on request
  • Train station drop-off (surcharge)

Food and drink

  • Free buffet breakfast available daily 7:30 AM to 10:00 AM
  • A bar/lounge

Things to do

  • Bicycle storage
  • Bicycle tours
  • Gym
  • Helicopter/aeroplane tours
  • Ropes course
  • Ski storage
  • TV in common areas

Conveniences

  • Limited-hour front desk
  • Luggage storage

Guest services

  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • Meeting room

Outdoors

  • In the mountains
  • On a river

Accessibility

  • Lift

More

  • 1 building
  • 4 floors
  • Banquet hall
  • Built in 2009
  • Comprehensive recycling policy
  • Double-glazed windows
  • Fireplace in lobby
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 40-inch flat-screen TV with cable channels

Food and drink

  • Espresso maker

More

  • Connecting rooms available
  • Desk
  • Energy-saving switches in guestrooms
  • Heating
  • Phone
  • Safe
  • Soundproofed rooms
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 7:00 PM
Minimum check-in age - 18

Check-out

Check-out before 10:30 AM
Contactless check-out
Express check-out available

Special check-in instructions

This property offers transfers from the train station (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
The front desk is open daily from 8 AM - 9:00 PM
Guests will receive an email within 5 days before arrival with check-in instructions; front desk staffed during limited hours
This property doesn't offer after-hours check-in
To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation
Prior to arrival, you must complete online registration via a secure link
You will be asked to provide the property with a copy of your passport after booking
For any questions, please contact the property using the information on the booking confirmation
Zermatt is in a car-free zone and can be reached only by train.

Access methods

Front desk (limited hours)

Pets

Pets are allowed for an extra charge of CHF 20 per pet, per day
Welcoming dogs and cats only
2 total pets
Food and water bowls are available

Children and extra beds

This property does not allow children
Rollaway/extra beds are available for CHF 100 per day.
Cots (infant beds) are not available

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: CHF 4.00 per person, per night for adults; CHF 2.00 per night for guests aged 9-16 years old. This tax does not apply to children under 9 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Pet fee: CHF 20 per pet, per day
  • Rollaway bed fee: CHF 100 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts major credit cards, debit cards and cash
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector and outdoor lighting
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
A car is not required for transport to and from this property

National rating

Hotelstars Union assigns an official star rating for properties in Switzerland. This property is rated 3 stars.

Property is also known as

Phoenix Hotel Zermatt
Phoenix Zermatt
Phoenix Hotel
Phoenix Zermatt
Phoenix Hotel Zermatt

Frequently asked questions

Is Phoenix pet-friendly?

Yes, Phoenix allows cats and dogs (limit 2 total). There's a fee of CHF 20 per pet, per day.

How much does it cost to stay at Phoenix?

As of 19 Sept 2025, prices found for a 1-night stay for 2 adults at Phoenix on 2 Oct 2025 start from NZ$511.70, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking at Phoenix?

This property doesn't offer parking.

What time is check-in at Phoenix?

Check-in start time: 3:00 PM; check-in end time: 7:00 PM. After-hours check-in is not available.

What time is check-out at Phoenix?

Checkout is at 10:30 AM.

Where is Phoenix located?

Situated on a river, this hotel is within 1 mi (2 km) of Zermatt-Matterhorn Ski Paradise, Zermatt-Furi Gondola and Sunnegga Ski Resort. Zermatt (QZB-Zermatt Train Station) is 6 minutes by foot and Zermatt Gornergratbahn Station is 7 minutes.

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