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Hotel Metropol & Spa

4.0 star property
Travelers can recharge in the indoor pool, admire mountain views from their rooms, or relax while children enjoy the playground at this welcoming retreat.

Choose dates to view prices

Hotel Metropol & Spa, near Zermatt-Matterhorn Ski Paradise, offers a breakfast buffet, indoor pool, sun loungers, garden, and a cozy library. Children enjoy a playground, and the attentive staff consistently impresses visitors.

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Free Wi-Fi

Room options

Available filters for rooms
Showing 6 of 6 rooms

View all photos for Standard Single Room

A hotel room with a bed, a desk, a chair, a small table, a telephone, a mirror, and a wardrobe.

Standard Single Room

10.0 out of 10
Exceptional
(1 review)
  • 12 sq m
  • Sleeps 1
  • 1 Single Bed
  • Free Wi-Fi

View all photos for Standard Double Room

A hotel room with a bed, a desk with a chair, a lamp, and a window with curtains.

Standard Double Room

10.0 out of 10
Exceptional
(2 reviews)
  • 19 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Large Single Beds
  • Free Wi-Fi

View all photos for Superior Double Room, Mountain View (Matterhorn)

A hotel room with a bed, a chair, a small table with fruit, a lamp, and a view of a mountain.

Superior Double Room, Mountain View (Matterhorn)

9.8 out of 10
Exceptional
(8 reviews)
  • 25 sq m
  • Sleeps 3
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Superior Double Room Single Use, Mountain View (Matterhorn)

A hotel room with a bed, a chair, a small table with fruit, a lamp, and a view of a mountain.

Superior Double Room Single Use, Mountain View (Matterhorn)

  • 25 sq m
  • Sleeps 1
  • 1 Single Bed
  • Free Wi-Fi

View all photos for Economy Twin Room

A double bed with two nightstands, each with a lamp and a phone.

Economy Twin Room

  • 19 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Large Single Beds
  • Free Wi-Fi

View all photos for Economy Double Room, 1 Queen Bed

A hotel room with a bed, bedside table, and a window with curtains.

Economy Double Room, 1 Queen Bed

10.0 out of 10
Exceptional
(1 review)
  • 25 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed
  • Free Wi-Fi
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About the area

Located in Zermatt, Hotel Metropol & Spa is near a train station. Zermatt-Matterhorn Ski Paradise and Breuil-Cervinia Ski Area are worth checking out if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore Matterhorn. Take in the nearby slopes with cross-country skiing and downhill skiing, or try out other outdoor activities such as sledging and snowshoeing. Visit our Zermatt travel guide
Map
Matterstrasse 9, Zermatt, VS, 3920

What's nearby

  • A snow-covered mountain with a church and illuminated buildings in a valley.
    Zermatt-Matterhorn Ski Paradise
    1 min walk - 0.0 km
  • A snow-capped mountain with a clear blue sky, a green valley with trees, and a small building in the foreground.
    Zermatt - Furi
    3 min walk - 0.3 km
  • A snow-covered ski slope with a prominent mountain peak in the background.
    Furi Ski Area
    3 min walk - 0.3 km
  • Matterhorn Museum
    3 min walk - 0.3 km
  • Zermatt–Sunnegga Funicular
    3 min walk - 0.3 km

Getting around

  • Zermatt Gornergratbahn Station
    6 min walk
  • Sion (SIR)
    77 min drive

Restaurants

  • McDonald's
    5 min walk
  • Le Petit Royal
    5 min walk
  • Golden India
    6 min walk
  • Harry's Ski Bar
    1 min walk
  • Ristorante Molino Seilerhaus
    4 min walk

About this property

Hotel Metropol & Spa

  • Upscale family-friendly hotel near a train station
  • A short walk from Zermatt-Matterhorn Ski Paradise, Hotel Metropol & Spa provides a free breakfast buffet, a terrace and a garden. Treat yourself to a sports massage at Metropol Spa, the on-site spa. The on-site local cuisine restaurant, Mountain View, offers breakfast and dinner. Free in-room WiFi is available to all guests, along with a playground and a library.
  • Other perks include:
    • An indoor pool, along with sunloungers
    • Free train station pick-up, babysitting (surcharge) and luggage storage
    • Multilingual staff, a computer station and massage treatment rooms
    • A lift, a front desk safe and smoke-free property
    • Guest reviews speak highly of the helpful staff
  • Room features
  • All guest rooms at Hotel Metropol & Spa include perks, such as pillow menus and bathrobes, in addition to amenities, such as free WiFi and safes.
  • Other conveniences in all rooms include:
    • Bathrooms with shower/bath combinations and free toiletries
    • LCD TVs with cable channels
    • Fridges, heating and daily housekeeping

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available
  • Free train station pick-up shuttle
  • Ski shuttle nearby

Food and drink

  • Free buffet breakfast available daily 7:30 AM to 10 AM
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Mountain View

Things to do

  • Full-service spa
  • Gym
  • Hot tub
  • Indoor pool
  • Library
  • Playground
  • Sauna
  • Ski storage
  • Steam room

Family friendly

  • Babysitting (surcharge)
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Playground

Conveniences

  • Laundry facilities
  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Housekeeping (daily)
  • Multilingual staff

Business services

  • Computer station

Outdoors

  • Garden
  • Pool loungers
  • Terrace

Full-service spa

  • Hot tub
  • Sauna
  • Spa treatment rooms
  • Sports massages
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in stairways
  • Lever door handles
  • Lift
  • Stair-free path to entrance
  • Well-lit path to entrance

More

  • 1 building
  • 4 floors
  • Fireplace in lobby
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Pillow menu

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • LCD TV with cable channels

Food and drink

  • Limited room service
  • Minibar
  • Refrigerator

More

  • Connecting rooms available
  • Desk
  • Heating
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 1:00 PM; check-in end time: 10:00 PM

Check-out

Check-out before 11 AM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the train station; guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
The front desk is open daily from 7:00 AM - 10 PM
Front desk staffed during limited hours
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
Zermatt is in a car-free zone and can be reached only by train.

Access methods

Front desk (limited hours)

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Children can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for CHF 120.0 per night.

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: CHF 4.00 per person, per night for adults; CHF 2.00 per night for guests aged 9-16 years old. This tax does not apply to children under 9 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: CHF 120.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property
Children under 10 years old are not allowed in the swimming pool, fitness facility or hot tub without adult supervision
Children under 10 years old are not allowed in the spa without adult supervision

Property class

Hotelstars Union assigns an official star rating for properties in Switzerland. This property is rated 4 stars.

Frequently asked questions

Does Hotel Metropol & Spa have a pool?

Yes, this property has an indoor pool.

Is Hotel Metropol & Spa pet-friendly?

No, pets are not allowed at this property.

How much is parking at Hotel Metropol & Spa?

Hotel Metropol & Spa doesn't offer parking.

What time is check-in at Hotel Metropol & Spa?

Check-in start time: 1:00 PM; check-in end time: 10:00 PM.

What time is check-out at Hotel Metropol & Spa?

Checkout is at 11 AM. Late checkout is available for a fee (subject to availability).

Where is Hotel Metropol & Spa located?

This family-friendly Zermatt hotel is steps away from Zermatt-Matterhorn Ski Paradise and Zermatt–Sunnegga Funicular. Zermatt - Furi and Furi Ski Area are also within 5 minutes. Zermatt Gornergratbahn Station is 6 minutes by foot and Zermatt (QZB-Zermatt Train Station) is 6 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on selected room rates because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Hotel Metropol & Spa Reviews

9.4

Exceptional

9.8

Cleanliness

9.4

Location

9.8

Staff & service

9.4

Property conditions & facilities
Rating 10 - Excellent. 154 out of 204 reviews
Rating 8 - Good. 43 out of 204 reviews
Rating 6 - Okay. 3 out of 204 reviews
Rating 4 - Poor. 2 out of 204 reviews
Rating 2 - Terrible. 2 out of 204 reviews

Reviews

Verified

10/10 Excellent

Kaiwei

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing Matterhorn view from balcony! Friendly and helpful staff. Took the free transfer from/ to train station with our heavy luggages.
Stayed 3 nights in Jun 2026
Verified

10/10 Excellent

Ralph

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Mountain view from our room was amazing Staff were really pleasant and helpful Swimming pool and spa excellent
Stayed 3 nights in Jun 2026
Verified

10/10 Excellent

Anil

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Accessibility to the hotel is difficult from the street.
Stayed 1 night in Apr 2026
Verified

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Incredible view from the dining room. Short walk 300m to lift passes and the funicular.
Stayed 7 nights in Mar 2026
Verified

10/10 Excellent

Sharim

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente ubicación. Todo limpio y habitaciones amplias
Stayed 6 nights in Mar 2026
Verified

10/10 Excellent

Lorna

Liked: Cleanliness, amenities, property conditions & facilities
Stephanie at the front desk was outstanding. She helped me with finding medical assistance, recommendations for restaurants and basic room inquiries. The hotel is an awesome location and the spa amenities were very relaxing with a view of the Matterhorn (breakfast as well). Glad we chose to stay there!
Stayed 7 nights in Jan 2026
Verified

10/10 Excellent

Grethe Karin

Liked: Cleanliness, staff & service, amenities
Very central location, very nice people and service at the hotel.
Stayed 5 nights in Feb 2026
Verified

2/10 Terrible

Sandra

Disliked: Amenities
Séjour très décevant au regard du prix payé. 800 € pour quatre nuits dans une chambre individuelle extrêmement basique : éclairage insuffisant, lit inconfortable, salle de bain minimale, chambre au rez de-chaussée donnant sur la rue principale. Après réclamation, j’ai été déplacé temporairement dans une chambre classique, puis renvoyé dans la chambre initiale. Résultat : douleurs importantes au cou et au corps, impossibilité totale de skier ce qui est inacceptable dans une station de ski. Le personnel est poli, mais la direction manque clairement de flexibilité et de considération pour ses clients. Rapport qualité prix très mauvais. Je ne recommande pas.
Stayed 4 nights in Dec 2025
Verified

10/10 Excellent

Pei-Wen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room, great staff and wonderful Matterhorn view from room! Highly recommended!
Stayed 3 nights in Sep 2025
Verified

10/10 Excellent

Hailin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Perfect hotel at Zermatt

We absolutely love our stay at Metropol Spa Hotel. The views, the swimming pool/spa, the proximity to everything, the services, the room size and the friendliness of the staff, everything was perfect, and we would highly recommend this hotel to anyone who is seeking a comfortable time at Zermatt.
Stayed 3 nights in Sep 2025
Verified

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was so friendly and helpful! They corrected my booking error with no problem! The hot tub and sauna were wonderful after our hikes! The views of the Matterhorn were spectacular! And the heated bathroom floors were a great Plus!! Highly recommend!
Stayed 3 nights in Sep 2025
Verified

10/10 Excellent

Lawrence

Liked: Cleanliness, amenities, property conditions & facilities
Perfectly located in Zermatt’s center, incredible Matterhorn views from Pool, dining room, and garden; friendly staff, clean, incredible desk! Hope to return. Owner very outgoing with guests.
Stayed 6 nights in Jul 2025
Verified

10/10 Excellent

Chi hing

Liked: Cleanliness, staff & service, property conditions & facilities
The service was good. The room was clean and the Matterhorn view was excellent. The hotel also offered us the shuttle between the train station. Overall quality was good.
Stayed 3 nights in Jun 2025
Verified

10/10 Excellent

JOSEPH

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff. Very good restaurant.
Stayed 2 nights in Mar 2025
Verified

10/10 Excellent

MIGUEL

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was in an excellent location!! Very close to the Sunnega lift and the Green line bus that takes you from lift to lift. Breakfast included was convenient. Having the spa after a long day was very needed!
Stayed 6 nights in Mar 2025
Verified

8/10 Good

Xavier

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, conveniently located, incredible views from dinning room, pool and our room
Verified

10/10 Excellent

Scott L

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Zermatt Ski trip

Great location, great spa facilities and the staff was wonderful. We thoroughly enjoyed our time and would definitely stay here again on a future trip.
Stayed 4 nights in Jan 2025
Verified

10/10 Excellent

Amin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
amazing hotel and staff! really felt like home.
Stayed 4 nights in Jan 2025
Verified

8/10 Good

Tara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super convenient location! Only a couple of minute walk from the train station and everything in town! It's an amazing town! It was cloudy/snowy during our stay, but for the 10 minutes the Matterhorn tried poking through the clouds, our view from our room was amazing! (Even without seeing the Matterhorn, it's a great view!) They have a free shuttle, which we used upon arrival, however, it doesn't run until 8am, so we had to walk to the train station (in the snow) when we left :/ The sauna didn't open until 3pm, which was a bummer for us, since we wanted to do that on our cloudy day, but that certainly didn't ruin our incredible time! Front desk staff were incredibly friendly and helpful! Even loanded us outlet adapters so we could charge our phones! Oh, and the heated bathroom floors!!
Stayed 2 nights in Dec 2024
Verified

8/10 Good

Eleazar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff
Stayed 3 nights in Oct 2024
Verified

10/10 Excellent

Jorge

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very satisfied with my 3 night stay at the Metropol in late September. I had a single room which was a good size and had nicely renovated bathroom and a view of the river (and the Matterhorn, if I popped my head out and looked to the right). Room was very functional (including mini espresso machine) and kept very clean by housekeeping. Great location - I easily walked everywhere I wanted to go. Fantastic breakfast. Staff was pleasant and helpful. SPA and pool area was icing on the cake. Will definately stay here again.
Stayed 3 nights in Sep 2024
Verified

10/10 Excellent

Leslie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were very warm and friendly, even gave me some cheese to take with me when I left! Generous breakfast. Best of all - an empty pool with a view of the Matterhorn, jacuzzi, steam room, and sauna - all impeccably clean. Room very reasonably priced for a single traveller- first time I have had a single trundle bed so as not to waste room size-very practical. Everything I needed.
Stayed 2 nights in Oct 2024
Verified

10/10 Excellent

Robert

Liked: Cleanliness, property conditions & facilities, room comfort
Hotel was exactly what we wanted. Fantastic views and superb service by all! Breakfast was delicious and very pleasant.
Stayed 3 nights in Sep 2024
Verified

10/10 Excellent

SHINOBU

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
駅から近く設備は清潔で、スタッフもフレンドリーな上に、3階の窓からマッターホルンの眺めも最高でとてもお得感のあるホテルでした。 駅から川沿いの道を進むと10段以上の階段を荷物を担ぎあげねばなりません。スポーツ広場からの小道だとフラットに進めます。帰りは駅まで車で送ってもらえました。
Stayed 3 nights in Sep 2024
Verified

10/10 Excellent

Qing

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service, very good food, great location.
Stayed 4 nights in Aug 2024