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Hotel Alpenroyal

3.0 star property
Hotel with a full-service spa, steps from Zermatt-Matterhorn Ski Paradise

Choose dates to view prices

Hotel Alpenroyal welcomes travelers with a hearty breakfast buffet and cozy spaces to unwind. Enjoy the indoor pool after exploring Zermatt-Matterhorn Ski Paradise. Multilingual staff ensures a great stay, and free WiFi keeps you connected in this peaceful mountain setting.

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Bar
  • Housekeeping

Room options

Available filters for rooms
Showing 8 of 8 rooms

View all photos for Standard Doppelzimmer mit Balkon oder geteilte Erdgeschoss Terrasse

In-room safe, desk, free WiFi, bed sheets

Standard Doppelzimmer mit Balkon oder geteilte Erdgeschoss Terrasse

8.0 out of 10
Very good
(2 reviews)

Highlights

Balcony
Heating
Flat-screen TV
Hairdryer
Private bathroom
Cable channels
In-room safe
Desk
  • 17 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Superior Doppelzimmer mit Matterhornblick, Balkon oder geteilte Erdgeschoss Terrasse

In-room safe, desk, free WiFi, bed sheets

Superior Doppelzimmer mit Matterhornblick, Balkon oder geteilte Erdgeschoss Terrasse

9.6 out of 10
Exceptional
(5 reviews)

Highlights

Balcony
Heating
Free cots/infant beds
Flat-screen TV
Hairdryer
Private bathroom
Cable channels
In-room safe
  • 19 sq m
  • Mountain view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Deluxe Doppelzimmer mit Matterhornblick, Balkon oder geteilte Erdgeschoss Terrasse

Deluxe Doppelzimmer mit Matterhornblick, Balkon oder geteilte Erdgeschoss Terrasse

Deluxe Doppelzimmer mit Matterhornblick, Balkon oder geteilte Erdgeschoss Terrasse

10.0 out of 10
Exceptional
(12 reviews)

Highlights

Balcony
Heating
Free cots/infant beds
Flat-screen TV
Hairdryer
Private bathroom
Cable channels
In-room safe
  • 25 sq m
  • Mountain view
  • Sleeps 3
  • 1 Double Bed

View all photos for Triple room with balcony or split first floor terrace

Triple room with balcony or split first floor terrace

Triple room with balcony or split first floor terrace

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Balcony
Heating
Free cots/infant beds
Flat-screen TV
Hairdryer
Private bathroom
Cable channels
In-room safe
  • 25 sq m
  • Mountain view
  • Sleeps 3
  • 3 Twin Beds

View all photos for Familienzimmer (2 Erwachsene und 2 Kinder) mit Balkon oder geteilte Erdgeschoss Terrasse

Familienzimmer (2 Erwachsene und 2 Kinder) mit Balkon oder geteilte Erdgeschoss Terrasse

Familienzimmer (2 Erwachsene und 2 Kinder) mit Balkon oder geteilte Erdgeschoss Terrasse

Highlights

Balcony
Separate sitting area
Heating
Free cots/infant beds
Flat-screen TV
Separate bedroom
Hairdryer
Private bathroom
  • 51 sq m
  • 1 bedroom
  • Mountain view
  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed

View all photos for Standard Single Room

Standard Single Room

Standard Single Room

10.0 out of 10
Exceptional
(3 reviews)

Highlights

Heating
Flat-screen TV
Hairdryer
Private bathroom
Cable channels
In-room safe
Desk
Daily housekeeping
  • 13 sq m
  • Sleeps 1
  • 1 Twin Bed

View all photos for Economy Double Room

Economy Double Room

Economy Double Room

8.0 out of 10
Very good
(1 review)

Highlights

Heating
Flat-screen TV
Hairdryer
Private bathroom
Cable channels
In-room safe
Desk
Daily housekeeping
  • 17 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Deluxe Single Room

Deluxe Single Room

Deluxe Single Room

Highlights

Heating
Flat-screen TV
Hairdryer
Cable channels
In-room safe
Desk
Daily housekeeping
Wardrobe
  • 25 sq m
  • Mountain view
  • Sleeps 1
  • 1 Twin Bed
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About the area

Map
Riedweg 96, Zermatt, VS, 3920

What's nearby

  • Zermatt-Matterhorn Ski Paradise - 1 min walk - 0.0 km
  • Zermatt–Sunnegga Funicular - 2 min walk - 0.2 km
  • Zermatt Visitor Center - 6 min walk - 0.6 km
  • Zermatt - Furi - 6 min walk - 0.6 km
  • Zermatt-Furi Gondola - 14 min walk - 1.2 km

Getting around

  • Zermatt Gornergratbahn Station - 10 min walk
  • Sion (SIR) - 77 min drive

Restaurants

  • ‪Old Zermatt - ‬7 min walk
  • ‪Le Petit Royal - ‬10 min walk
  • ‪Golden India - ‬10 min walk
  • ‪Schweizerhof Kitchen - ‬11 min walk
  • ‪Parkhotel Beau Site - ‬5 min walk

About this property

Hotel Alpenroyal

Hotel near Zermatt-Matterhorn Ski Paradise
Consider a stay at Hotel Alpenroyal and take advantage of a free breakfast buffet, a terrace and a fireplace in reception. Take some time to relax at the on-site spa. Stay connected with free in-room WiFi, and guests can find other amenities, such as a bar and a steam room.
You'll also enjoy perks such as:
  • An indoor pool
  • Multilingual staff, smoke-free property and a front desk safe
  • Luggage storage
  • Guest reviews give top marks for the helpful staff
Room features
All guestrooms at Hotel Alpenroyal include comforts such as free WiFi and safes.
Extra conveniences in all rooms include:
  • Baths or showers and hairdryers
  • Flat-screen TVs with cable channels
  • Wardrobes/cupboards, heating and daily housekeeping

Similar properties

Junior Double Room, Mountain View (Matterhorn) | Balcony view

Hotel Ambiance

  • Hot tub
  • Spa
  • Pet-friendly
  • Free WiFi
9.0 out of 10, Wonderful, 325 reviews
The price is NZ$462
includes taxes & fees
4 Dec - 5 Dec
Hotel Ambiance

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available
  • Ski shuttle nearby

Food and drink

  • Free buffet breakfast available daily 7:30 AM to 10:00 AM
  • A bar/lounge

Things to do

  • Full-service spa
  • Hot tub
  • Indoor pool
  • Sauna
  • Ski passes
  • Ski storage
  • Steam room

Family friendly

  • Indoor pool

Conveniences

  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Housekeeping (daily)
  • Multilingual staff

Outdoors

  • In the mountains
  • Terrace

Full-service spa

  • Hot tub
  • Sauna
  • Spa open daily
  • Steam room

Accessibility

  • No lift

More

  • 1 building
  • 4 floors
  • Built in 1985
  • Fireplace in lobby
  • Smoke-free property
  • Traditional architecture

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Hair dryer
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

More

  • Desk
  • Heating
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 10 PM
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11 AM

Special check-in instructions

The front desk is open daily from 8:00 AM - 10:00 PM
Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after 10 PM please contact the property in advance using the information on the booking confirmation
For any questions, please contact the property using the information on the booking confirmation
Zermatt is in a car-free zone and can be reached only by train.

Access methods

Front desk (limited hours)

Pets

Pets are allowed for an extra charge of CHF 20 per pet, per day
Welcoming dogs only
1 total pets
Restrictions apply; for more information contact the property on the number on the booking confirmation

Children and extra beds

Children are welcome
Children up to the age of 6 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: CHF 4.00 per person, per night for adults; CHF 2.00 per night for guests aged 9-16 years old. This tax does not apply to children under 9 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Pet fee: CHF 20 per pet, per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property does not have any lifts
A car is not required for transport to and from this property

National rating

Hotelstars Union assigns an official star rating for properties in Switzerland. This property is rated 3 stars.

Property is also known as

Alpenroyal Zermatt
Hotel Alpenroyal
Hotel Alpenroyal Zermatt
Alpenroyal Hotel Zermatt
Alpenroyal
Hotel Alpenroyal Hotel
Hotel Alpenroyal Zermatt
Hotel Alpenroyal Hotel Zermatt

Frequently asked questions

Does Hotel Alpenroyal have a pool?

Yes, this property has an indoor pool.

Is Hotel Alpenroyal pet-friendly?

Yes, this hotel allows dogs (limit 1 total). There's a fee of CHF 20 per pet, per day. Some restrictions may apply, so please contact the property for more details.

How much is parking at Hotel Alpenroyal?

This property doesn't offer parking.

What time is check-in at Hotel Alpenroyal?

Check-in start time: 3:00 PM; check-in end time: 10 PM. Late check-in is available during limited hours.

What time is check-out at Hotel Alpenroyal?

Checkout is at 11 AM.

Where is Hotel Alpenroyal located?

Situated in the mountains, this spa hotel is steps away from Zermatt-Matterhorn Ski Paradise and Zermatt–Sunnegga Funicular. Zermatt - Furi and Furi - Riffelberg are also within 10 minutes. Zermatt Gornergratbahn Station is 10 minutes by foot and Zermatt (QZB-Zermatt Train Station) is 11 minutes.

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Reviews

Hotel Alpenroyal Reviews

9.0

Wonderful

9.2

Cleanliness

8.6

Location

9.2

Staff & service

9.4

Eco-friendliness

8.6

Property conditions & facilities
Rating 10 - Excellent. 187 out of 325 reviews
Rating 8 - Good. 112 out of 325 reviews
Rating 6 - Okay. 19 out of 325 reviews
Rating 4 - Poor. 3 out of 325 reviews
Rating 2 - Terrible. 4 out of 325 reviews

Reviews

10/10 Excellent

Luanne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great hotel

Excellent choice for our stay in Zermatt. Very friendly & helpful staff. Excellent breakfast every morning. Our room had a beautiful view of the Matterhorn. Highly recommend.
Stayed 4 nights in Feb 2025

10/10 Excellent

Daniel

Liked: Staff & service, property conditions & facilities
The lady and staff were super friendly. Enjoy my stay. Recommend
Stayed 3 nights in Feb 2025

6/10 Okay

John

Liked: Amenities
Disliked: Staff & service
Property location was great. Bathroom seemed a bit outdated. We just got an unfriendly feeling from the afternoon staff as if we were an inconvenience to them any time we had a question about anything. The morning lady that was there for breakfast was very pleasant though.
Stayed 2 nights in Sep 2025

10/10 Excellent

Craig

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful time in a beautiful Mountain community!
Stayed 2 nights in Jun 2023

10/10 Excellent

Kenneth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service. Went above and beyond what was expected.
Stayed 5 nights in Mar 2025

10/10 Excellent

Uthra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked that it had an old world charm, with charming decor, excellent service & easy access to the village. The icing on the cake was the excellent view of the Matterhorn from our room.
Stayed 3 nights in Sep 2023

10/10 Excellent

Lum Haung

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is a magical paradise. You can see the whole city of Zurich from your room. Plus, Matterhorn is right in front of you as soon as you walk out to your balcony.
Stayed 3 nights in Jun 2024

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was very nice and provided a good breakfast to start each day. Shuttle to and from the train station was much appreciated. Our only issue was with the shower which tended to get water all over if you weren't careful.
Stayed 4 nights in Jun 2024

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a wonderful stay at this hotel in Zermatt! It was very convenient, and the short walk to the village was a breeze. The staff was amiable, welcoming, and supportive. We also had a fantastic view of the Matterhorn from our room balcony! The breakfast included was also very good, and undoubtedly Swiss! Highly recommended!
Stayed 3 nights in Apr 2024

10/10 Excellent

Jeffrey

Liked: Staff & service, property conditions & facilities
The property had an amazing view of the Matterhorn and there was an elevator across the street at the adjoining hotel to take you to street level. Nothing but the best.
Stayed 6 nights in Jul 2023

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy access to/from the train station, village center and ski lift/slope. The breakfast is excellent with many options to fill up on for a day on the slopes. The coffee machine is exceptional. I enjoyed the hot tub / steam room to relax after a day on the slopes. The staff is friendly and helpful. As a solo traveler, it is great to have the option to select a smaller room and smaller bed at a good price point.
Stayed 3 nights in Feb 2024

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The view of the Matterhorn/Zermatt is unmatched. Also, there is an elevator at the property next door which eliminates the need to walk up a long hill to get to and from the property. Management offered to shuttle us to the train station when it was time to leave.
Stayed 2 nights in Aug 2024

10/10 Excellent

Katherina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were comfortable with the beautiful views of the mountains. The breakfast was good, I just wish there was more variety from day to day( we stayed 5 days). The bathrooms were slightly outdated, it was hard taking a shower with a shower curtain without having the water spill on the floor. The room was spotless, and the cleaning crew did an amazing job every day cleaning the room. Location was very central to the lift and the center of Zematt. I felt that charging 5 CHF for use of the microwave was excessive as well as 3 CHF for ice. I don’t think I ever stayed in the hotel that did that. Front desk staff was very helptand pleasant. Overall, we had a very nice stay
Stayed 5 nights in Mar 2025

6/10 Okay

Deborah

Liked: Cleanliness
I booked a balcony room with a view of the Matterhorn. My view was of a wall.
Stayed 2 nights in Oct 2025

10/10 Excellent

Olga

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is very friendly and welcoming! I had an unforgettable time!
Stayed 3 nights in Sep 2025

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel had the perfect view and when you want to go into town, there's an elevator that leads you straight to the town level to walk around. When you have bags there is the free shuttle to and from the train station.
Stayed 2 nights in Sep 2025

10/10 Excellent

Juan Manuel

Liked: Cleanliness, staff & service, property conditions & facilities
Es un muy buen hotel el personal s muy amable y te ayudan a pesar de los inconvenientes del idioma y sus instalaciones son muy buenas y la vista increible
Stayed 2 nights in Aug 2025

8/10 Good

MUTSUMI

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
高台にあってロケーションがよく部屋からの景色が素晴らしかった。またエレベータが利用できたので街への行き返りも便利でよかった。
Stayed 2 nights in Aug 2025

10/10 Excellent

Inger Marie

Liked: Cleanliness, staff & service, property conditions & facilities
Hyggeligt hotel, dejlig pool, skønt værelse og udsigt, god service. God morgenmad! Eneste minus var at den tredje seng, som var en sovesofa, var meget hård og dårlig at ligge på.
Stayed 2 nights in Jul 2025

10/10 Excellent

Ansuman

Liked: Cleanliness, amenities, property conditions & facilities
Friendly staff. Excellent breakfast.
Stayed 2 nights in Jul 2025

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fantastic!

Brilliant location in Zermatt, great swimming pool for rainy days, great view of the Matterhorn. Staff were friendly and helpful.
Stayed 3 nights in Jul 2025

10/10 Excellent

Craig

Liked: Cleanliness, amenities, property conditions & facilities
Wonderful stay with friendly staff. Thank you!
Stayed 3 nights in Jul 2025

10/10 Excellent

Tammy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great time at the Alpenroyal. The property was clean and beautiful, the spa was amazing. The staff were friendly and helpful and breakfast was delicious. Location was perfect - the elevator was a surprise and helped getting around and our view was perfect!
Stayed 2 nights in May 2025

6/10 Okay

marcelo

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Hotel muito caro para o que oferece, quartos simples, sem ar condicionado que no verão se torna abafado.
Stayed 2 nights in May 2025

10/10 Excellent

Florin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is amazing and has the best view of Zermatt mountain. I really enjoy my stay there with the family and the indoor pool is also very nice. Regarding breakfast, it was a bit too light for us, especially for kids, but otherwise great.
Stayed 2 nights in Apr 2025