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Reviews of Home2 Suites by Hilton Yuma Pivot Point

3 out of 5
Home2 Suites by Hilton Yuma Pivot Point
155 NORTH MADISON AVENUE, Yuma, AZ

Reviews

9.4

Exceptional

Rating 10 - Excellent. 60 out of 77 reviews" "
Rating 8 - Good. 10 out of 77 reviews" "
Rating 6 - Okay. 4 out of 77 reviews" "
Rating 4 - Poor. 2 out of 77 reviews" "
Rating 2 - Terrible. 1 out of 77 reviews" "

9.6/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

8/10 Good

Miriam

Travelled with family
Great place. Big rooms and amazing staff
Stayed 2 nights in Mar 2024

10/10 Excellent

Kristine

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Very nice property, with large rooms with kitchenettes. Easy walk to downtown Yuma for interesting dining options.
Stayed 1 night in Mar 2024

10/10 Excellent

Nadia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Mar 2024

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024

10/10 Excellent

Patricia

Friendly staff . Clean and comfortable
Stayed 1 night in Feb 2024

8/10 Good

Joane

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was friendly the room was spacious and clean. It was frustrating that we booked for two adults and two kids, but did not have sufficient pillows or blankets for the kids… the front desk was not able to help with that, but otherwise friendly and professional
Stayed 1 night in Feb 2024

8/10 Good

Patricia

Liked: Cleanliness
Disliked: Staff & service
Stayed 1 night in Feb 2024

8/10 Good

Franklin

Stayed 1 night in Jan 2024

10/10 Excellent

Mark

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice heated pool.
Room was a great size for a family. Breakfast was good but weekend was slow getting food out so we waited about 20 min for them to refill things. Bacon overdone but nice staff. Overall one of the best hotels we stayed at. We travelled for two weeks and one week we stayed at this hotel. Nice to have a heated outdoor pool. Wish had hot tub though.
Stayed 7 nights in Dec 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Talon

Stayed 2 nights in Nov 2023

8/10 Good

Kamran, Red Deer

Travelled with partner
Liked: Cleanliness, staff & service
It was thanksgiving and pretty dead around downtown!
Stayed 1 night in Nov 2023

10/10 Excellent

Shannon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

alexandra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was nice and near dining and entertainment.
Stayed 1 night in Sep 2023

10/10 Excellent

Alonzo

Stayed 1 night in Sep 2023

10/10 Excellent

ANNE

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great property. Clean and very convenient. A lot of good eating places in the area. Check in was easy and quick.
Stayed 1 night in Aug 2023

10/10 Excellent

Michelle

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spacious rooms and delicious breakfast!
Stayed 2 nights in Aug 2023

10/10 Excellent

Mylee

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023

10/10 Excellent

IRENE

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023

10/10 Excellent

Robert

Travelled with partner
Liked: Cleanliness, staff & service
Very new and clean property. Ample parking and across the street from the main drag downtown where the restaurant and bars are. Rooms are very large and have everything.
Stayed 1 night in Feb 2023

10/10 Excellent

Michael

Liked: Cleanliness, property conditions & facilities, room comfort
Retired couple
Great location. Heard music from a nearby bar the first night but not too bad. Easy walk to the historic prison, historic downtown and paths along the river. Seems like a local (homeless?) guy hacks into the hotels network each evening - he was outside the front entrance each evening. Be careful with sites you use.
Stayed 2 nights in Jan 2023

10/10 Excellent

Kelly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2023

10/10 Excellent

marcus

Stayed 2 nights in Sep 2022

10/10 Excellent

Markus, Aschheim

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2022

10/10 Excellent

Tina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was nice to have such a clean property. I didn't eat their breakfast but it looked like a average hotel breakfast. I was so disappointed in the lack of hot water for my shower at 8am. The water never got hot. I was on the first floor. Downtown is at the end of the parking lot very convenient. Plenty of parking and scooters to rent? or lend? looked like family fun.
Stayed 2 nights in Sep 2022

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2022

8/10 Good

William

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel would have liked a jacuzzi
Stayed 1 night in Jul 2022
Response from General Manager on 17 Aug 2022
Mr. William, thank you for your feedback. I will share your comments with our staff to help improve our guest satisfaction. We hope to see you in the near future.

10/10 Excellent

Dave

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay
A real Home from Home. Superb condidtion, everything worked well. Room was as described, and quite large. Great laundry facility too!
Stayed 1 night in Jun 2022
Response from General Manager on 17 Aug 2022
Dave, thank you for your kind words. I will share these positive vibes to our staff members! We hope to see you again in the near future.

10/10 Excellent

Dangie

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Property is nice and cozy. Rooms are huge and clean. I highly recomend it.
Stayed 2 nights in Apr 2022
Response from General Manger on 13 Apr 2022
Hello, thank you for your positive insight. It is very much appreciated. I will share this with our lovely staff members. We hope to see in the near future.

10/10 Excellent

Ellen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2022
Response from General Manager on 6 Apr 2022
Hi Ellen, we appreciate your positive input. I will share this 10 ranking with our staff members to give them motivation to continue to work hard to provide 100% customer satisfaction.

6/10 Okay

Sandra

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service
not worth the price..charges like a 5 star it is 3 at best.
Stayed 3 nights in Feb 2022
Response from General Manager on 28 Feb 2022
Hi Sandra, we are very sorry to hear that you didn't have a great experience in our hotel. Our mission is to provide excellent guest experiences, so we are sorry to have let you down. We have taken your feedback on board, and we will strive to make improvements accordingly.

10/10 Excellent

Diane

Stayed 1 night in Feb 2022

10/10 Excellent

Linda S

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not the usual Hilton Hotel I been to before, refreshing new look nice!
Stayed 2 nights in Feb 2022
Response from General Manager on 25 Feb 2022
Hi Linda, thank you very much from our Home2 team. It was a pleasure accommodating you. We hope to see you in the near future.

10/10 Excellent

Maria, Los Angeles

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great customer service
Stayed 1 night in Feb 2022
Response from General Manager on 21 Feb 2022
Hi Maria, Thank you for very for your positive feedback on behalf of Home2 Suites. We look forward to accommodating you in the near future.

10/10 Excellent

Craig

Stayed 1 night in Dec 2021
Response from General Manager on 4 Jan 2022
Hi Craig, thank you very much for your positive insight. We will share this 10 with our team. We look forward to accommodating you in the near futrue.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, room comfort
Stayed 1 night in Dec 2021
Response from General Manager on 27 Dec 2021
Thank you very much from Home2 Suites. We will share your 10 with our staff members. Happy Holidays!

10/10 Excellent

Troy

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Room is big and beds are comfy. Pets are welcome and breakfast is included!
Stayed 1 night in Dec 2021
Response from General Manager on 27 Dec 2021
Hi Troy, thank you for taking your time to grade our property. It brings us a lot of pleasure that we were able to provide you a home away from home. Happy Holidays on behalf of Home2 Suites.

10/10 Excellent

Faviola

Travelled with family
Liked: Cleanliness, room comfort
Stayed 1 night in Dec 2021
Response from General Manager on 23 Dec 2021
Hi Faviola, thank you very much for your time to grade our property. I will share this positive feedback with our entire team.

10/10 Excellent

Charles

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Nov 2021

10/10 Excellent

William

Travelled with family
Liked: Cleanliness, room comfort
Will Stay Again
The hotel is new and offers everything you need at a convenient location. I would definitely stay there again.
Stayed 1 night in Nov 2021
Response from General Manager on 28 Nov 2021
Hi William, thank you very much for your kind words. I will share this with our staff members. We look forward to accommodating you in the near future. Happy Holidays!

8/10 Good

Patricia

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Oct 2021

10/10 Excellent

Brian

Liked: Cleanliness, room comfort
Stayed 1 night in Oct 2021
Response from General Manager on 6 Oct 2021
Brian, thank you very much for your positive feedback. I will share this with our staff. Hope to you accommodate you in the near future.

10/10 Excellent

Catherine

Liked: Cleanliness, room comfort
Nice hotel
A newer hotel. Overall, a great stay. The only issue was the shower gel and shampoo were out and they couldn’t refill it til the following day when housekeeping came in at 9:00 AM. Bed was comfortable. Bathroom is a little small. I was told breakfast was until 10:30, it ended at 10.
Stayed 1 night in Sep 2021
Response from General Manager on 9 Sept 2021
Hi Catherine, we are very thankful for the insight that you provided and thank you for choosing our hotel. This information regarding the shower gel and shampoo will be immediately taken care of. We are happy that you enjoyed your stay and we look forward to having you again as a guest in our hotel.

10/10 Excellent

Cassandra

Travelled with family
Liked: Cleanliness, room comfort
Great place
Upon arrival I noticed the gym was full of children playing on gym equipment playing with hand weights running on the treadmill. Not one adult in site. When I went to register there was a group of adults I’m assuming we’re the parents of the roaming children. Other than the non supervised children the place was great. Super clean rooms are very spacious. Beds could have been more comfy. * side note to parents who cannot control your children it’s not the hotel place to be your daycare. Grow up.
Stayed 1 night in Sep 2021
Response from General Manager on 8 Sept 2021
Cassandra, thank you for the positive feedback. We apologize for the inconvenience this brought you. I will share your comments with our staff to improve our awareness. We will take that information and take care of it internally.

10/10 Excellent

Melissa

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Sep 2021

10/10 Excellent

Sam

Travelled with family
Liked: Cleanliness, property conditions & facilities
Hotel was very clean and staff was friendly
Stayed 1 night in Sep 2021
Response from General Manager on 8 Sept 2021
Hi Sam, thank you for the wonderful feedback. We hope to accommodate you again in the future. I will share this with our staff.

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Probably the nicest hotel in the area
Stayed 2 nights in Jul 2021
Response from General Manager on 2 Aug 2021
Hi, thank you for your positive feedback. I will share your comments with our staff.

10/10 Excellent

MICHELLE

Stayed 1 night in Jul 2021

10/10 Excellent

Stephanie

Travelled with family
Liked: Cleanliness, room comfort
Nice space
Perfect room for my family!
Stayed 1 night in Jul 2021
Response from General Manager on 28 Jul 2021
Hi Stephanie, Thank you for the positive feedback. I will pass this along to our staff members. See you again in the future!