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"The food was subpar at best. Breakfast was the same thing every day with no variety but the reason we will not return is how difficult and unwelcoming the reservation process they have in place for dinners. Was we had three rooms in a party of nine we only were able to get two nights of specialty dinners, and that was after putting much pressure on the woman who had a terrible attitude behind the counter… The Mexican restaurant was deplorable served us ice cold food after waiting an hour and 45 minutes for our entrées.. terrible attitude from the wait staff(at the front when you check in at La Hacienda) after spending thousands for a five night stay and bringing along family and friends to share the experience. This was quite an embarrassing situation to say the least that was not our first day at occidental, but it will be our last. I don’t know if ownership changed from 2018 till now but the surface the quality of food and professionalism has completely tanked. It saddens me because the eco-friendly beautiful vibe of the wildlife was an awesome memory for our family with both visits, but unfortunately does not outweigh the negative "

"Worst all inclusive Ive been in my life. Incredibly rude staff (specifically the restaurants, with some rude staff in front desk, but not all). Treated me and our group (all of us older and not drinking) like kids, being disrespectful and plainly rude. "

"Beautiful resort. Very clean and absolutely amazing staff. "

"They seemed to be short on staff. Plates and cups left everywhere. Dont expect wait service for drinks or towels. The restaurants have excellent food. Our group of 16 rated 3 stars. Nothing exceptional "

"Toda la comida excelente todo el staff excelente las piconas excelente sólo el jacuzzi el agua no estaba caliente "

"Great location , overall great trip, the only negative thing i have to say is some of the staff assume you dont understand Spanish and they speak bad about you , for that reason some of them had no tip lol "

"Awesome breakfast "

"Five star the mentioned employees. Mercedes in the Buffett restaurant. She was amazing and very helpful. Carlos on the beach was amazing with all the assistance with chairs and umbrellas. Bonnie served. Bartenders were all nice and friendly. Each runners that would bring you drinks were amazing. The parts that were not good. The spray that they put in the air is so toxic. Everywhere smells moldy and musky. The place has mold. When you get off the elevator the smell of lacker that I believe is to cover up the mold smell. The next huge complaint is the pushy upsell ALL the time. Restaurant no reservation but they can put one in just for you for a $150 dollar wine. Or go check out our other resort bc of the complaint of no where to seat unless you get up early to go save a spot. Upgrade your room for another $100 dollars a night. I bought the Preferred package. NOT worth the money. "

"Everything is so clean, staff is amazing. Love this Resort you feel at home. "