Exterior

Reviews of Best Western Plus Ahtanum Inn

2.5 out of 5
Best Western Plus Ahtanum Inn
2408 Rudkin Rd, Yakima, WA

Reviews

8.4

Very good

Rating 10 - Excellent. 244 out of 501 reviews" "
Rating 8 - Good. 165 out of 501 reviews" "
Rating 6 - Okay. 46 out of 501 reviews" "
Rating 4 - Poor. 28 out of 501 reviews" "
Rating 2 - Terrible. 18 out of 501 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

9.0/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

4/10 Poor

Sharon

Disliked: Staff & service, property conditions & facilities
Toilet plugged. The entire two nights. We were at the end of a long hallway second floor and had to use the bathroom on first floor. I am 77 didn’t work for me. The gal at the desk just wouldn’t get on top of this. When the young man at the counter took over things started happening. The gal should not be at counter. My opinion. But people need to feel like they are important when running a business. Room was clean foucets leaked all over the counter. But place just old. I won’t go back because a very hard two days walking to downstairs to restrooms. Shouldn’t have happened. The breakfast was very nice. Sadly disappointed as we like best western hotels usually
Stayed 2 nights in May 2024

8/10 Good

Anne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

ozcan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and quiet place
Stayed 1 night in Apr 2024

6/10 Okay

Shelley

Stayed 3 nights in Feb 2024

10/10 Excellent

Gary

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was nice and beds were comfortable.
Stayed 2 nights in Mar 2024
Response from Mark-Director of Marketing & Sales on 11 Mar 2024
Thank you Gary for the review of our hotel. We are in the middle of remodeling all of our guest rooms and we are pleased that you found the rooms to your liking. We have completed all rooms with new paint and carpet. We are scheduled to start replacing all furniture the last week of March. Sometime during the summer we will be replacing all TV's with wall mounted 50" smart TV's. We invite you to check out our updated motel the next time you are visiting the area. In the meantime -safe travels!

10/10 Excellent

Roman, Seattle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient. Close to shopping mall & restaurants also Starbucks for my caffeine kick!
Stayed 2 nights in Dec 2023
Response from AGM on 2 Feb 2024
Good Morning Mr. Roman, thank you for your responds and we are glad that you enjoyed your stayed. We hope to see you soon.

8/10 Good

Darrell

Stayed 1 night in Dec 2023
Response from Mark-Director of Marketing & Sales on 9 Jan 2024
Good morning Darrell,Thank you for taking the time to review our hotel. We are working diligently to improve our guests experiences starting with walking in the front door and continuing with the updating of all our rooms with new colors, flooring and furniture. We welcome you to return and see the finished look. In the meantime, travel safe and enjoy the moment.

2/10 Terrible

Steffini

Disliked: Cleanliness, staff & service, property conditions & facilities
Nothing
Stayed 1 night in Dec 2023
Response from Mark-Director of Marketing & Sales on 18 Dec 2023
Good morning Steffini,Thank you for taking the time to review our hotel. We apologize for your experience and would like to use your experience to improve our staff and guest experiences but unfortunately I am not able to correct whatever you found unacceptable. We value all responses and will research the weekend. Please travel safely in your future trips.

6/10 Okay

Monica

Response from Mark-Director of Marketing & Sales on 11 Mar 2024
Good morning Monica,Thank you for taking the time to review our hotel. We are pleased that you chose to rate us but I'm at a loss as to what you found pleasing and what needs attention. I have no comments from you to address. I know that we are in the middle of a remodel of all our rooms, starting with new paint and new carpet. We are scheduled to start replacing all furniture the last week of March. Sometime towards summer we will be replacing all tv's with new wall mounted smart 50" TV's. We have also expanded our breakfast menu adding an omelet bar and espresso coffee maker. We ask that the next time you are visiting our area, you please drop by to check out our new rooms and breakfast area. In the meantime-safe travels to you.

10/10 Excellent

Mitchell

Stayed 1 night in Dec 2023
Response from Mark-Director of Marketing & Sales on 12 Dec 2023
Good morning Mitchell,Thank you for taking the time to review our hotel, we are grateful for the review and pleased that you were satisfied with your stay. We hope to see you again when you return to visit our beautiful valley and hotel. Safe travels.

8/10 Good

Jon

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recommend
Stayed one night driving from Boise to Vancouver B.C. Good location, stores near by, inside room was quiet, we even liked the interesting old time photos throughout the motel. The staff was very professional. The breakfast had a large variety of options - wow. This will be our midway stopping point for our next trip.
Stayed 1 night in Dec 2023
Response from Mark-Director of Marketing & Sales on 11 Dec 2023
Good morning Jon, thank you for taking the time to review our hotel. We are ecstatic that you found our hotel to your liking as we are currently in the middle of updating our rooms but they will remain clean, comfortable and quiet. Our breakfast has been updated recently with a made to order omelet bar-which so far has been a big hit! We are pleased that you found our location to your liking and we look forward to your next trip to our beautiful valley and hotel. Meantime please travel safely!

8/10 Good

Aegis

Stayed 4 nights in Nov 2023
Response from Mark-Director of Marketing & Sales on 5 Dec 2023
Thank you for taking the time to review our hotel. We are proud that you found your stay to be satisfactory. We are working hard to provide a clean, comfortable and updated place to stay. We are looking forward to your next stay with us in our beautiful valley and hotel.

10/10 Excellent

Aegis

Stayed 1 night in Oct 2023
Response from Mark-Director of Marketing & Sales on 24 Oct 2023
Thank you for taking the time to review our hotel, we trust that you found your stay to be excellent. We are pleased that you found our hotel worthy of your rating and we look forward to your next visit to our beautiful valley and hotel.

8/10 Good

Ryan

Liked: Cleanliness
Perfect stay. Exactly what we expected. Friendly staff, comfortable rooms.
Stayed 1 night in Oct 2023
Response from Mark-Director of Marketing & Sales on 16 Oct 2023
Hi Ryan, thank you for taking the time to review our hotel. We are pleased that you found our hotel to your liking and expectations. We look forward to your next visit to our beautiful valley and hotel. In the meantime please travel safely.

10/10 Excellent

John, Port Moody

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel handles a lot of truckers and is close to the highway. I asked for a quiet room on the second floor and the receptionist gave us a nice quiet room looking over the pool. Very nice. The breakfast was quite good too. An Outback Steakhouse is right beside the hotel and it had good food too.
Stayed 1 night in Oct 2023
Response from Mark-Director of Marketing & Sales on 16 Oct 2023
Hi John, thank you for taking the time to review our hotel. We are pleased that you were taken care of with your request for a quiet room with a beautiful view of our courtyard and pool. We are also proud of our breakfast and are pleased that you found it to your liking. We also have more than a dozen restaurants in the area for any appetite. We look forward to your next visit to our beautiful valley and hotel. Please travel safely.

8/10 Good

Kristin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The sales manager - Mark - was exceptional. His assistance was above and beyond. So thank you Mark
Stayed 2 nights in Sep 2023
Response from Katie-Asst. General Manager on 18 Sept 2023
Good afternoon Kristin,Thank you for taking the time to review our hotel and for the feedback. I will convey this message to Mark and the team as this is the goal of our customer service and guest experiences. Thank you for the feedback!

10/10 Excellent

Jiri

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pleasant stay
Stayed 1 night in Sep 2023
Response from Mark-Director of Marketing & Sales on 8 Sept 2023
Hi Jiri,Thank you for taking the time to review our hotel, we are constantly working to improve our services and guest experiences, and are pleased that you had a pleasant stay. We also welcome any ideas' for improving our services and guest experiences for our family of guests. We look forward to your next visit to our beautiful valley and hotel. Travel safely!

8/10 Good

Virginia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023
Response from Mark-Director of Marketing & Sales on 6 Sept 2023
Hi Virginia,Thank you for taking the time to review our hotel, we are striving daily to improve our services and guest experiences and welcome any comments or feedback to help us achieve our goals. We look forward to your next visit to our beautiful valley and hotel. Safe travels!

8/10 Good

Ed

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Mark-Director of Marketing & Sales on 6 Sept 2023
Hi Ed,Thank you for taking the time to review our hotel, we are striving daily to improve our services and guest experiences and welcome any comments or feedback that will help us achieve our goals. We look forward to your next visit to our beautiful valley and hotel. Safe travels!

10/10 Excellent

Candelaria

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My kids love it!
Stayed 1 night in Sep 2023
Response from Mark-Director of Marketing & Sales on 5 Dec 2023
Thank you for taking the time to review our hotel. We are working hard to provide a welcoming atmosphere where all of our guests feel like they are staying with family. We invite you to check out our newly refreshed rooms the next time you are traveling in our beautiful area. Until next time, travel safely!

10/10 Excellent

Glen E.

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
excellent place to spend the night
Stayed 1 night in Aug 2023
Response from Mark-Director of Marketing & Sales on 21 Aug 2023
Thank you Glen for taking the time to review our hotel, we are striving daily to improve our services and guest experiences'. We are pleased that you found our hotel an excellent place to spend the night and we would be honored to host you again the next time you are visiting our beautiful valley and hotel. Until then, please travel safely.

2/10 Terrible

ashley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Jesus on 30 Jul 2023
We would like to apologize for not meeting your expectations. We value your business and input, if you would like to tell us about your stay and why it was dissatisfactory, please feel free to email us at sales@ahtanuminn.net. By letting us know what you liked and disliked about your stay, we can help improve your future stays and others stays as well. Thank you.

10/10 Excellent

Louis

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and quiet
Stayed 1 night in Jul 2023
Response from Mark-Director of Marketing & Sales on 27 Jul 2023
Good morning Louis,Thank you for taking the time to review our hotel, we are working very hard everyday to maintain a clean and comfortable hotel for our guests. We are please that you found us to be a clean and quiet place to stay. We look forward to your next visit to our beautiful valley and invite to stay again when in the area. May your travels be safe and full of adventure.

10/10 Excellent

Emily

Travelled with family, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Property was close by everything. Within a few min drive. Room and hotel are a little dated, but clean. Breakfast was amazing. The only weird thing was that the hotel didnt seem to have enough towels. They cleaned our room, took the dirty towels, but didnt replace them for day 2. So we only had 1 towel for 4 of us for day 2. They remedied it first thing the next day, but it was odd to not have enough towels. I still would stay here again though and recommend it.
Stayed 3 nights in Jul 2023
Response from Mark-Director of Marketing & Sales on 24 Jul 2023
Dear Emily,Thank you for taking time to review our hotel. We are proud to offer a clean and comfortable place to stay and we are striving every day to improve our services and guest experiences. We are in the process of preparing for a refresh with updating the rooms and common areas of the hotel. We also feel that our breakfast is a great value and experience and we're happy that you found it amazing.Our apologies for the towel mix up-the housekeeper didn't grab enough towels for her cart and never went back to refill your room. We always have plenty of spare towels at the front desk in case of such an occurrence again. Thank you for staying with us and we look forward to your next visit with when you are visiting our beautiful valley. Safe travels!

10/10 Excellent

LEONARDO, BREMERTON

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff. Good breakfast..
Stayed 2 nights in Jul 2023
Response from Mark-Director of Marketing & Sales on 10 Jul 2023
Good morning Leonardo,Thank you for tasking the time to review our hotel-we are striving daily to improve our hotel, services and guest experiences so that all guests feel like they are staying with family. We look forward to your next visit to our beautiful valley and hotel.

6/10 Okay

Hiroko

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Jun 2023
Response from Mark-Director of Marketing & Sales on 3 Jul 2023
Thank you for taking the time to review our hotel. We are striving daily to improve our services and guest experiences and welcome any ideas to help us. If you have any specific comments please contact us at the hotel. Travel safely!

10/10 Excellent

Lina, Palm Bay

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It was a pleasant stay with my babies! Room was spacious and clean
Stayed 1 night in Jun 2023
Response from Mark-Director of Marketing & Sales on 22 Jun 2023
Good morning Lina,Thank you for taking the time to review our hotel, we appreciate the feedback and will use it to improve our services and guest experiences. We look forward to your next visit to our beautiful valley and hotel. Safe travels!

10/10 Excellent

santiago

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from Mark-Director of Marketing & Sales on 19 Jun 2023
Thank you for taking the time to review our hotel-we are always looking for feedback to improve our services and guest experiences. We are pleased that you enjoyed your stay with us and we look forward to your next visit to our beautiful valley and hotel. Safe travels in the future!

10/10 Excellent

Olga

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from Mark-Director of Marketing & Sales on 19 Jun 2023
Thank you for taking the time to review our hotel. We are always lookin for feedback to help us improve our services and guest experiences and encourage you to respond. We are also pleased that you enjoyed your stay with us and we look forward to your next visit to our beautiful valley and hotel. Safe travels in the future!

8/10 Good

Janice

Stayed 1 night in Jun 2023
Response from Mark-Director of Marketing & Sales on 10 Jul 2023
Good morning Janice,Thank you for tasking the time to review our hotel-we are striving daily to improve our hotel, services and guest experiences so that all guests feel like they are staying with family. We look forward to your next visit to our beautiful valley and hotel.

10/10 Excellent

Harvey

Stayed 1 night in Jun 2023
Response from Mark-Director of Marketing & Sales on 10 Jul 2023
Good morning Harvey,Thank you for tasking the time to review our hotel-we are striving daily to improve our hotel, services and guest experiences so that all guests feel like they are staying with family. We look forward to your next visit to our beautiful valley and hotel.

10/10 Excellent

JOEL, BISMARCK

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Four adults slept very comfortably in a very roomy room—half on the Eurobed on the one half of the expansive room and half on the other side of the kitchenette. The amenities were perfect and the water pressure was nice. Great breakfast with many options, cold and hot, plus custom omelette and eggs. Impressed and pleased—every one of us.
Stayed 1 night in Jun 2023
Response from Mark-Director of Marketing & Sales on 13 Jun 2023
Good afternoon Joel,Thank you for taking the time to review our hotel. We are constantly working on providing the best experience for our guests and we are here to make every guest feel like they are staying with family. We appreciate your comments and will continue to work towards providing and improving our services and guest experiences.

10/10 Excellent

Kenneth

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2023
Response from Mark-Director of Marketing & Sales on 6 Jun 2023
Good afternoon Kenneth,Thank you for taking the time to review our hotel. We are diligently working on improving our hotel, including our services and guest experiences. We would also welcome any ideas for improving our property and services. We are pleased that you found our hotel to your liking and we look forward to your next trip to our beautiful valley and hotel-safe travels!

10/10 Excellent

Carla

Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful front desk, staff, clean and quiet room, comfortable beds, and all you can ask for when arriving late at night
Stayed 1 night in May 2023
Response from Mark-Director of Marketing & Sales on 30 May 2023
Good afternoon Carla,Thank you for taking the time to review our hotel. We are pleased that we were able to accommodate your late night stay. We are in the mist of upgrading our hotel and look forward to your next visit with us and sharing your experience. Safe travles!

10/10 Excellent

Lindsey

Stayed 1 night in May 2023
Response from Mark-Director of Marketing & Sales on 19 Jun 2023
Thank you for taking the time to review our hotel-we are always looking for feedback to help us improve our services and guest experiences. We are pleased that you enjoyed your stay and we welcome you back the next time you are in our beautiful area-safe travels!

10/10 Excellent

Garylee

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
the suite worked out perfectly
excellent
Stayed 1 night in May 2023
Response from Mark-Director of Marketing & Sales on 30 May 2023
Good afternoon Garylee,Thank you for taking the time to review our hotel and guest suite. We are pleased that the suite worked out for you and your family. We are also working daily to improve our services and guest experiences and welcome any ideas you may have. We look forward to your next visit to our beautiful valley and hotel. Drive safe!

8/10 Good

ray

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2023
Response from Mark-Director of Marketing & Sales on 26 May 2023
Good afternoon Ray,Thank you for taking the time to review our hotel. We are working daily to ensure that all of our guests feel welcome and part of our family. We also welcome any feedback/ideas that will improve our services and guest experiences. We look forward to your next visit to our hotel and beautiful valley. Safe travels!

10/10 Excellent

Rick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Welcome on Motorcycle
Was made to feel very welcome as a motorcycle rider. First, they invited me to park my bike right by the front door, there was a perfect spot for it there where it wouldn’t be in the way of other guests. They also gave me a small black towel for free which is great for cleaning the day’s bugs off without ruining hotel towels, very much appreciated!
Stayed 1 night in May 2023
Response from Mark-Director of Marketing & Sales on 26 May 2023
Good afternoon Rick,Thank you for taking the time to review our hotel. We are working hard to provide the little extra's to make everyone 's stay in special. We are thrilled that your experience with our hotel went well and we invite you back for another visit. Travel safely!

10/10 Excellent

Erlinda

Stayed 1 night in May 2023
Response from Mark-Director of Marketing & Sales on 13 Jun 2023
Thank you for taking the time to review our hotel. We are constantly striving to improve our services and guest experiences and welcome any ideas for achieving these goals. We look forward to your next visit to our hotel and area-please travel safe!

2/10 Terrible

Lindsay

Stayed 1 night in May 2023
Response from Mark-Director of Marketing & Sales on 24 May 2023
Lindsay,Thank you for taking the time to review our hotel. We apologize for failing to meet your expectations. We are always open to to any ideas for improving our services and guest experiences.

8/10 Good

Becky

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from Mark-Director of Marketing & Sales on 26 May 2023
Good afternoon Becky,Thank you for taking the time to review our hotel. We are working daily to ensure that all of our guests feel welcome and part of our family. We also welcome any ideas for improving our services and guest experiences. We look forward to your next visit to our hotel and beautiful Yakima Valley-safe travels!

10/10 Excellent

Jose

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
I really enjoyed my stay. Good quality beds and room. I would definitely stay here again.
Stayed 1 night in May 2023
Response from Mark-Director of Marketing & Sales on 26 May 2023
Good afternoon Jose,Thank you for taking the time to review our hotel. We are striving daily to ensure that all of our guests feel welcome and part of a family. We also welcome any ideas for improving our services and guest experiences. We look forward to your next visit to our hotel and beautiful Yakima Valley-travel safely!

8/10 Good

Jenn

Liked: Cleanliness
Stayed 2 nights in May 2023
Response from Mark-Director of Marketing & Sales on 26 May 2023
Good afternoon Jenn,Thank you for taking the time to review our hotel. We are working hard every day to ensure that our guests feel welcome and part of a family. We also welcome any ideas for improving our services and guest experiences. We look forward to your next visit to our hotel and beautiful Yakima Valley. Safe travels!

10/10 Excellent

Becky

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from Mark-Director of Marketing & Sales on 24 May 2023
Thank you Becky for staying with us and taking the time to review our hotel. We are here to make your stay feel like home. We are always welcoming new ideas for improving our services and guest experiences.

8/10 Good

Natasa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2023
Response from Mark-Director of Marketing & Sales on 26 May 2023
Good afternoon Natasa,Thank you for taking the time to review our hotel. We are proud to welcome all of our guests and provide a place where they feel like they are staying with family. We also welcome any feedback/ideas for improving our services and guest experience. We look forward to your next visit to our hotel and beautiful valley. Travel safely!

10/10 Excellent

Aleksey

Business traveller
Liked: Cleanliness, staff & service
Very nice hotel, very clean
Stayed 1 night in Apr 2023
Response from Mark-Director of Marketing & Sales on 5 May 2023
Good morning Aleksey,Thank you for taking the time to review our hotel, we are currently working on updating our facilities and welcome any comments that would improve the experience of our guests. We look forward to your next visit to our beautiful valley and your stay with us. Safe travels!

8/10 Good

Glenn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value, pillows were a bit hard.
Stayed 1 night in Apr 2023
Response from Mark-Director of Marketing & Sales on 5 May 2023
Good morning Glenn,Thank you for taking the time to review our hotel, we are currently working on upgrading our facilities which will include new bedding and pillows. We are always receptive to any comments that will help us improve our guest experiences and facilities. We look forward to your next visit to our beautiful valley and your stay with us-safe travels!

8/10 Good

nicholaus

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We liked the closeness to the restaurant. We were not thrilled about the 4 pillows on the bed. Old school...2 per person is fine.
Stayed 1 night in Apr 2023
Response from Mark-Director of Marketing & Sales on 24 Apr 2023
Thank you for your review,Our team is committed to providing every guest with the best possible experience each stay. We are striving to ensure every guest feel like they are part of our family, and have a perfect stay. The number of pillows is a Best Western standard for each bed in a room. We will pass this response on to Best Western International. We value your feedback and would like to invite you to stay with us the next time you are traveling in the Yakima Valley. Safe travels.

10/10 Excellent

Per

Stayed 1 night in Mar 2023
Response from Mark-Director of Marketing & Sales on 28 Mar 2023
Thank you for taking the time to review our hotel. We are striving every day to make each guest feel like they are staying with family. We appreciate your review and welcome any feedback that will help us ensure that our guests feel welcome. Safe Travels!

10/10 Excellent

Albert, Albert Lea

Stayed 1 night in Mar 2023
Response from Katie on 31 Mar 2023
Thank you for your response and we are glad you enjoyed your stay. We hope you have a good day.