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Gran Hotel Xalapa

4.0 star property
Hotel in Xalapa with fitness centre and 24-hour front desk

Choose dates to view prices

Located in the heart of Xalapa, Gran Hotel Xalapa combines relaxation with adventure. Visitors can stroll through the garden, sample international dishes at Mocafetos restaurant, or relax by the outdoor pool on comfortable sun loungers.

Reviews

7.6 out of 10
Good

Popular amenities

  • Bar
  • Pool
  • Gym
  • Room service
  • Parking included
  • Laundry

Room options

Available filters for rooms
Showing 4 of 4 rooms

View all photos for Standard Double Room

Free cots/infant beds, free rollaway beds, free WiFi, bed sheets

Standard Double Room

8.0 out of 10
Very good
(2 reviews)

Highlights

Balcony or patio
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Flat-screen TV
Shower/bath combination
Private bathroom
Hairdryer
  • 28 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Standard Room

Free cots/infant beds, free rollaway beds, free WiFi, bed sheets

Standard Room

8.4 out of 10
Very good
(6 reviews)

Highlights

Balcony or patio
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Flat-screen TV
Private bathroom
Shower/bath combination
Cable channels
  • 28 sq m
  • Sleeps 3
  • 2 Double Beds

View all photos for Junior Suite

Junior Suite

Junior Suite

Highlights

Balcony or patio
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Flat-screen TV
Shower/bath combination
Private bathroom
Hairdryer
  • 35 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 Double Bed

View all photos for Suite, 1 King Bed (Master)

Suite, 1 King Bed (Master)

Suite, 1 King Bed (Master)

10.0 out of 10
Exceptional
(1 review)

Highlights

Balcony or patio
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Flat-screen TV
Shower/bath combination
Private bathroom
Hairdryer
  • 40 sq m
  • Sleeps 3
  • 1 King Bed
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About the area

Map
Victoria No. 163 Esq. Bustamante, Centro, Xalapa, VER, 91000

What's nearby

  • Los Tecajetes Park - 3 min walk - 0.3 km
  • State Theatre - 8 min walk - 0.7 km
  • Juarez Park - 10 min walk - 0.9 km
  • Xalapa Cathedral - 12 min walk - 1.0 km
  • Paseo de los Lagos Park - 17 min walk - 1.4 km

Getting around

  • Xalapa Station - 17 min drive
  • Veracruz, Veracruz (VER-General Heriberto Jara Intl.) - 107 min drive

Restaurants

  • ‪ZOOM terraza - ‬4 min walk
  • ‪La Estancia de los Tecajetes - ‬5 min walk
  • ‪Tom Mix - ‬5 min walk
  • Hotel Xalapa
  • ‪Churrería de Xalapa - ‬7 min walk

About this property

Gran Hotel Xalapa

Upscale hotel located in Xalapa Centro
Consider a stay at Gran Hotel Xalapa and take advantage of a terrace, a garden and a playground. The on-site international cuisine restaurant, Mocafetos, offers breakfast, brunch, lunch and dinner. Free in-room WiFi is available to all guests, along with dry cleaning/laundry services and a bar.
Additional perks include:
  • An outdoor pool and a children's pool, along with sunloungers
  • Free self-parking
  • Buffet breakfast (surcharge), meeting rooms and luggage storage
  • A banquet hall, smoke-free property and a gift shop
Room features
All 200 rooms have comforts such as air conditioning, in addition to amenities such as free WiFi.
More amenities include:
  • Free infant beds and free extra beds
  • Bathrooms with shower/bath combinations and free toiletries
  • Flat-screen TVs with cable channels
  • Balconies or patios, daily housekeeping and phones

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free secured, covered self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 7:00 AM to noon for a fee: MXN 185 for adults and MXN 110 for children
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Galeria
  • Mocafetos

Things to do

  • Children's pool
  • Gym
  • Outdoor pool
  • Playground

Family friendly

  • Children's pool
  • Free rollaway/extra bed
  • In-room cot
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • Conference space
  • Meeting rooms

Outdoors

  • Garden
  • Outdoor furniture
  • Pool loungers
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Pool access ramp on site
  • Pool hoist on site
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot
  • Free rollaway/extra bed

Bathroom

  • Free toiletries
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Limited room service

More

  • Air conditioning (climate-controlled)
  • Phone

Policies

Check-in

Check-in time starts at 3 PM
Minimum check-in age - 18

Check-out

Check-out before 1 PM
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Free rollaway/extra beds!
Free cots are available on request at the property

Payment types

Important information

Optional extras

  • Fee for buffet breakfast: from approximately MXN 185.00 for adults and from MXN 110.00 for children

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room

We should mention

Pool access available from 9 AM to 8 PM

Property is also known as

Gran Hotel Xalapa
Gran Xalapa

Frequently asked questions

Does Gran Hotel Xalapa have a pool?

Yes, this property has an outdoor pool and a children's pool. Pool access is from 9 AM to 8 PM.

Is Gran Hotel Xalapa pet-friendly?

No, only service animals are welcome at the property.

How much is parking at Gran Hotel Xalapa?

Self-parking is free at this property.

What time is check-in at Gran Hotel Xalapa?

Check-in begins at 3 PM.

What time is check-out at Gran Hotel Xalapa?

Checkout is at 1 PM.

Where is Gran Hotel Xalapa located?

Located in Xalapa Centro, this hotel is within a 10-minute walk of Los Tecajetes Park and Xalapa Metropolitan University. State Theatre and Diego Rivera Gallery are also within 15 minutes.

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Gran Hotel Xalapa Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 98 out of 337 reviews
Rating 8 - Good. 119 out of 337 reviews
Rating 6 - Okay. 74 out of 337 reviews
Rating 4 - Poor. 26 out of 337 reviews
Rating 2 - Terrible. 20 out of 337 reviews

8.0/10

Cleanliness

8.0/10

Staff & service

7.8/10

Amenities

7.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Eleonaí

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lo que requiero está bien Lamento que no esté incluido el desayuno.
Stayed 1 night in Oct 2025

8/10 Good

JAHIR

Liked: Staff & service, amenities
El único detalle que no me gusto, fue que ... llegue con un sandwich y lo coloque sobre el tocador de la habitación, en lo que baje mis maletas y etc, cuando me lo iba a comer vi que una cucaracha ya me había ganado, la cual salió del cajón y se quería volver a esconder, pero la alcance y la deje muerta sobre el piso. Por favor, pidan al personal de limpieza que revisen las habitaciones antes de entregarlas al huésped. Por lo demás estuvo excelente, muy cómodo y accesible. El personal muy servicial, solo que había cosas como una silla, que no nos pudieron dar, pero pedimos una cafetera y tasas y esa si, nos la prestaron. Muy a gusto!!
Stayed 2 nights in Oct 2025

6/10 Okay

Jonnathan Josue

Liked: Cleanliness
Disliked: Property conditions & facilities
Me gustan los cuartos, la propiedad es muy grande pero hay lugares que les falta repara, tiene gimnasio pero es muy limitado y la mayoría de implementos no funcionan
Stayed 2 nights in Oct 2025

8/10 Good

Eduardo

Liked: Cleanliness, staff & service
Habitaciones limpias pero descuidadas.
Stayed 1 night in Oct 2025

10/10 Excellent

Victor

Liked: Cleanliness, staff & service, property conditions & facilities
La habitacion muy limpia El personal muy atento El jardin muy bonito Agua de la Alberca fria pero un lugar muy bonito
Stayed 4 nights in Oct 2025

2/10 Terrible

Martha Angélica

Liked: Cleanliness, amenities
Disliked: Staff & service
No aplica
Stayed 2 nights in Sep 2025

6/10 Okay

Ernestina

El deterioro en que se encuentran las instalaciones, y el mobiliario las cortinas sucias, las alfombras viejiiisimas,todo viejo sin mantenimiento, el elevador sin sensores El personal amable y el restaurante muy bueno
Stayed 3 nights in Sep 2025

10/10 Excellent

Norma

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Era muy segura el área de estacionamiento, muy limpio, el personal muy amable, el restaurante estupendo igual la alberca, el bar. La relación calidad-precio excelente. Muy recomendable.
Stayed 1 night in Sep 2025

8/10 Good

Victoria

Liked: Cleanliness, staff & service, property conditions & facilities
La reservación no estaba completa, uno de los cuartos tuvimos que esperar a que estuviera limpio, el asiento del sanitario estaba roto aunque lo cambiaron rapidamente, el aire acondicionado no servia cuaro3129 y desactivaron todas las llaves de los cuartos el domingo, asi mismo se tenia que ver la clave del internet seguido
Stayed 3 nights in Sep 2025

6/10 Okay

CP Jacqueline

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 3 nights in Sep 2025

10/10 Excellent

Mauricio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fué una muy bonita experiencia, no tengo una sola queja del hotel
Stayed 3 nights in Sep 2025

6/10 Okay

Cruz García

Disliked: Staff & service
Es muy grande con áreas verdes y alberca. Puede ser muy tranquilo y familiar pero si toca conversión el personal no es suficiente. Hay áreas cerradas porque es un hotel viejo y necesita remodelaciones. La recepción es muy impersonal y poco servicial. Pero si buscas un lugar donde no te molesten, con mucho estacionamiento, naturaleza y tranquilidad, este es el lugar!
Stayed 1 night in Aug 2025

8/10 Good

Joaquin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
El hotel es bastante ámbito las habitaciones amplias y cómodas sin embargo se ve muy o paso de los años, mobiliario muy viejito
Stayed 1 night in Jul 2025

10/10 Excellent

Matt

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Siempre agradable quedarme ahí
Stayed 2 nights in Jun 2025

8/10 Good

carlos tiburcio martinez

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ok
Stayed 2 nights in Jul 2025

10/10 Excellent

Guadalupe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muy bien!!!
Stayed 2 nights in Jun 2025

8/10 Good

Cesar

Parece un laberinto y a mí me tocó hasta el final
Stayed 1 night in Jun 2025

2/10 Terrible

Jose

Disliked: Cleanliness, staff & service, property conditions & facilities
Se les pide una bolsa para la ropa sucia a las 8 pm y dice el de recepcion que no esta la ama de llaves
Stayed 1 night in Jun 2025

8/10 Good

Josue

Liked: Staff & service
un poco mas de mantenimiento a las instalaciones
Stayed 1 night in Jun 2025

6/10 Okay

Daniel

Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
La atención fue buena pero algunas cosas ya se encuentra en mal estado, como por ejemplo el gimnasio
Stayed 4 nights in May 2025

8/10 Good

LORENA LOPEZ DE

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Las habitaciones son muy amplias y cómodas
Stayed 1 night in Apr 2025

10/10 Excellent

fernando

Liked: Property conditions & facilities
Disliked: Staff & service
Muy mal! Regresé a las 11 de la mañana a mi habitación y ya la habían arreglado y quitado la luz , ya q había bajado mis maletas ! Pésimo eso si aun no era hora de entregar
Stayed 1 night in Apr 2025

2/10 Terrible

JUAN ROBERTO

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nefasto hotel, servicio

Nefasto servicio, más de una hora para la entrega de una habitación, me dieron una habitación que estaba ya asignada
Stayed 2 nights in Feb 2025

4/10 Poor

Alicia

Liked: Cleanliness, staff & service
Disliked: Amenities
Tienen una discoteca que produce mucho ruido que se oye en todas las habitaciones, excepto las que dan a la calle, como si uno estuviera en la discoteca. Comienzan muy temprano, como a las 5, y no termina hasta las dos o tres de la mañana. En verdad el ruido es insoportable y no puedes descansar y mucho menos dormir
Stayed 2 nights in Feb 2025

8/10 Good

Rafael Andrés

Liked: Staff & service
muy buen hotel
Stayed 2 nights in Oct 2024