Reception

Reviews of Quality Inn near Potomac Mills

2.5 out of 5
Quality Inn near Potomac Mills
1109 Horner Rd, Woodbridge, VA

Reviews

6.8
Rating 10 - Excellent. 148 out of 638 reviews" "
Rating 8 - Good. 200 out of 638 reviews" "
Rating 6 - Okay. 124 out of 638 reviews" "
Rating 4 - Poor. 78 out of 638 reviews" "
Rating 2 - Terrible. 88 out of 638 reviews" "

7.0/10

Cleanliness

7.4/10

Staff & service

6.4/10

Amenities

6.4/10

Property conditions & facilities

6.2/10

Eco-friendliness

Reviews

6/10 Okay

Carlos

Business traveller, Travelled with partner
Disliked: Staff & service
Just okay for a 1 night stay for an emergency. I would not stay here for more than one night
Stayed 1 night in Mar 2024

10/10 Excellent

Luis

Liked: Cleanliness, staff & service, property conditions & facilities
I like it my stay for four days, may I come back soon
Stayed 3 nights in Mar 2024
Response from General Manager on 25 Mar 2024
Dear Luis,We would be honored to welcome you back to Quality Inn Near Potomac Mills. Thank you very much for gifting us five stars; our team awaits your next visit!Tarun Patel

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

4/10 Poor

Mounir

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Mar 2024

4/10 Poor

Amanda

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Mar 2024

8/10 Good

Maryanne, Ruther Glen

Liked: Cleanliness, staff & service, property conditions & facilities
Good place to stay for quick overnight trips and not needing to spend much time in your room. Had what you need.
Stayed 2 nights in Feb 2024
Response from General Manager on 6 Feb 2024
Dear Maryanne,Thank you for choosing Quality Inn Near Potomac Mills for your recent stay. We are delighted that our accommodations fit your needs and can't wait to see you again.Tarun Patel

8/10 Good

Francesco

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

8/10 Good

Milvie, Lorton

Travelled with family
Liked: Amenities
Stayed 2 nights in Dec 2023

2/10 Terrible

CHAVON

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room didnt have a smoke detector so we had to switch rooms for safety reasons. The place is very dirty.
Stayed 1 night in Dec 2023
Response from General Manager on 9 Jan 2024
Dear Chavon,It was a pleasure having you as our guest recently. We are always working our hardest to provide a high-quality experience for all of our guests, so it is deeply disappointing to hear that we didn't meet your expectations. Your concerns regarding our accommodations will be discussed internally to ensure that we are meeting our own high hospitality standards. Thank you, and we hope you will consider staying with us in the future.Tarun Patel

2/10 Terrible

Francesca

Travelled with pets
Disliked: Amenities
Stayed 1 night in Dec 2023

10/10 Excellent

Mustafa

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

2/10 Terrible

CHAVON

Travelled with partner
Disliked: Amenities, property conditions & facilities
The room had a horrible smell. There were roaches and the tv didn't work.
Stayed 1 night in Dec 2023
Response from General Manager on 26 Dec 2023
Dear Chavon,While we always appreciate guest feedback as a learning experience, we are sorry you were disappointed with your visit. The situation you described regarding the pests and maintenance issues is truly regrettable. Please know we do contract with a pest management service and will be working with them and our team to make sure we do better going forward. Thank you for bringing this to our attention, and we wish you well as your journey continues.Tarun Patel

8/10 Good

Milvie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023

8/10 Good

John

Stayed 1 night in Dec 2023

10/10 Excellent

Milton

Stayed 2 nights in Dec 2023

4/10 Poor

alcione

Stayed 1 night in Dec 2023

8/10 Good

CHAVON

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The rooms smell very musty.
Stayed 1 night in Dec 2023
Response from General Manager on 5 Dec 2023
Dear Chavon,We always enjoy hearing from our valued guests like yourself, and we are delighted to have earned a great rating. However, we apologize for any concerns with the odor that you experienced. Our housekeeping team will be made aware of this and work to correct any issues they find. On your next stay with us, we look forward to earning five stars. Come back soon!Tarun Patel

4/10 Poor

Donald

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023

4/10 Poor

Juan

Disliked: Cleanliness, staff & service, property conditions & facilities
I tried too buy a soda from the vending machines and itt did not work and took my money twice. When I mentioned to the front desk, they did not want to help.
Stayed 1 night in Nov 2023
Response from General Manager on 5 Dec 2023
Dear Juan,Thank you for sharing your experience with us. We're concerned to hear about the issue with the vending machine and the front desk response. We'll address this with our team to ensure a better experience for you in the future. Your feedback is appreciated, and we hope to serve you better next time.Tarun Patel

2/10 Terrible

Kevin

Stayed 1 night in Nov 2023

6/10 Okay

Fidel

Stayed 1 night in Nov 2023

10/10 Excellent

Christopher

Stayed 1 night in Nov 2023

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023

4/10 Poor

Anna Lea

Disliked: Cleanliness, staff & service, property conditions & facilities
Cockroaches. Hall smelled strongly of cigarettes. Remote broken, inner shower curtain missing, water backed up in tub. Checkout was difficult, clerk had trouble communicating & using computer.
Stayed 1 night in Nov 2023
Response from General Manager on 7 Nov 2023
Dear Anna Lea,Thank you for reaching out. While pests are not a typical encounter for our guests, we have asked our pest service to come out and give our property a thorough investigation. We also have our team looking into the maintenance concerns you mentioned, and we hope for another chance to impress you in the future.Tarun Patel

8/10 Good

Janet

Liked: Staff & service, amenities, property conditions & facilities
Although the property was in my opinion convenient and in an affordable price range and they can not control the cliental that come to the establishment. I felt safe, and well respected. The staff especially the morning staff was gracious and very polite professionals. I will consider again in the area.
Stayed 2 nights in Oct 2023
Response from General Manager on 1 Nov 2023
Thank you so much for choosing to stay with us at Quality Inn Near Potomac Mills. We are thrilled to learn you had a comfortable stay with us. We pride ourselves on providing an excellent stay for our guests, so it is good to hear that our team worked efficiently to make you feel as though your needs were met. We will be sure to pass along your kind feedback to the team, as it is sure to make their day. We hope to see you again soon, as it was a pleasure hosting you.Tarun Patel

10/10 Excellent

Ashley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

4/10 Poor

Cheryl

Travelled with family, Business traveller
Disliked: Cleanliness, amenities
Having to ask to be put on a list to get room clean. Rude aggressive housekeeper who yelled at my son and me and said I complained about her not cleaning our room. Same sausage links every morning. No variety to protein. Could we get a slice of ham? Maybe some bacon?
Stayed 4 nights in Oct 2023
Response from General Manager on 20 Oct 2023
Dear Cheryl,Thank you for taking the time to share your concerns with us. We are disappointed to hear of the level of service you encountered, and we will address this matter. We also appreciate your valuable feedback regarding the breakfast variety and will pass on your comments to our culinary team. Your feedback is extremely important to us, as it helps us to improve and continuously provide a better experience for our guests. We hope to have the opportunity to serve you better on your next visit.Tarun Patel

2/10 Terrible

Fati

It was very wavk
Stayed 2 nights in Oct 2023
Response from General Manager on 17 Oct 2023
Dear Fati,Guest satisfaction means everything to our team, so we are sorry you didn't feel you had a five-star experience. Feedback helps us make effective changes, and we hope you will consider reaching out to share how we could have impressed you further. We would be grateful for the chance to ensure that everything is as it should be. If your travels bring you back to our area, we hope to have the opportunity to welcome you back and impress you further.Tarun Patel

6/10 Okay

Matthew

Travelled with partner
Hotel room was just dirty overall with blood in the sheets, power outlets not working, and the sink wasn’t really clean either. Staff was fine but when I needed a bandage no one at the front desk didn’t have a first aid kit.
Stayed 1 night in Oct 2023
Response from General Manager on 15 Oct 2023
Dear Matthew,Thank you for choosing to be our guest recently. We're sorry to hear about any issues with your room and will discuss your comments with our housekeeping team so improvements can be made. Your suggestion about a first aid kit has been duly noted. We always want to provide an impeccable stay for our guests, so thank you for the valuable feedback which we'll use to meet this goal. We know we can do better and hope you will give us another opportunity to prove it. Tarun Patel

10/10 Excellent

Andres

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
I enjoy the 3 day i was at the place. Service was great. My room was nice and great.. i will come back again when i take trip to visit family again.. Andres carcamo
Stayed 3 nights in Oct 2023
Response from General Manager on 11 Oct 2023
Dear Andres,It was a pleasure hosting you at Quality Inn Near Potomac Mills! We're glad our friendly staff and comfortable rooms impressed you, and we look forward to your next visit.Tarun Patel

10/10 Excellent

Julie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent breakfast
Stayed 1 night in Oct 2023
Response from General Manager on 4 Oct 2023
Dear Julie,We're delighted you enjoyed our breakfast during your five-star stay! Providing an excellent breakfast experience is important to us, and we're glad we met your expectations. We look forward to serving you again at Quality Inn Near Potomac Mills!Tarun Patel

2/10 Terrible

Helen

Stayed 1 night in Sep 2023

8/10 Good

Jason

Stayed 1 night in Sep 2023

2/10 Terrible

Oliver

Stayed 2 nights in Sep 2023

6/10 Okay

John, Cerritos

Business traveller, Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
It is okay but the building is too old and smelly.
Stayed 2 nights in Sep 2023
Response from General Manager on 8 Sept 2023
Dear John,We sincerely apologize for not meeting your expectations during your stay with us. Our team is always striving to provide the best experience for our guests, and we appreciate your feedback. Please know that we take all comments to heart and will work diligently to enhance our guest experience. Thank you for choosing us, and we hope to have the opportunity to serve you better in the future.Tarun Patel

4/10 Poor

Wesley

Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

8/10 Good

Melissa

Liked: Staff & service
Stayed 1 night in Aug 2023

6/10 Okay

Tina

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
It was ok.. staff was friendly, nice breakfast but the pool was nasty
Stayed 3 nights in Aug 2023
Response from General Manager on 29 Aug 2023
Dear Tina,We appreciate you taking the time to share feedback on your recent stay. We're glad to hear that our staff was friendly and that you enjoyed our breakfast. However, we apologize for any inconvenience you experienced with the pool. If you decide to stay with us again, we hope to provide an even better stay. Tarun Pate

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

10/10 Excellent

Rose

Stayed 1 night in Aug 2023

8/10 Good

Victoria

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

10/10 Excellent

Fatimah

Stayed 2 nights in Aug 2023

2/10 Terrible

Miro, Champaign

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Dirty room with torn furniture. There were some people that had a party right outside my room. Called the front desk, but it had little effect. Dirty place, and I couldn't sleep.
Stayed 1 night in Aug 2023
Response from General Manager on 11 Aug 2023
Dear Miro, It was a pleasure having you stay with us during your recent visit, though we are sorry to learn we did not meet your expectations. We will be sharing your comments with housekeeping to ensure they are properly addressed. Additionally, we will be speaking with our team members to ensure our high standards of hospitality are being met. Your feedback will be used to continue improving, and we wish you safe travels on your next adventure.Tarun Patel

8/10 Good

freida

Stayed 1 night in Aug 2023

2/10 Terrible

Wilhelmena

Disliked: Cleanliness, staff & service, property conditions & facilities
Didn’t like anything about the stay will not stay there again
Stayed 1 night in Jul 2023
Response from General Manager on 24 Jul 2023
Dear Wilhelmena,This is not what we like to hear. Specific feedback serves us best, so please let us know where we dropped the ball during your stay so we can work to make positive changes. Your satisfaction means everything to us, and we want nothing more than another chance to ensure it. Tarun Patel

8/10 Good

Ricardo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Everything is ok
Stayed 1 night in Jul 2023
Response from General Manager on 24 Jul 2023
Dear Ricardo,Thank you for taking the time to review your stay at Quality Inn Near Potomac Mills. We are pleased that we met your expectations, and it is our hope that you felt rested and ready for your continued adventures. Safe travels, and come back soon. Tarun Patel

8/10 Good

Da

Liked: Cleanliness, staff & service, property conditions & facilities
It was okay
Stayed 1 night in May 2023
Response from General Manager on 9 Jul 2023
Thank you for your review. Based on your rating, it seems you enjoyed your overall experience! If there is anything we could have done better, please feel free to reach out to us offline.Tarun Patel

2/10 Terrible

janet

Stayed 1 night in Jun 2023

8/10 Good

Kevin

Stayed 1 night in Jun 2023

10/10 Excellent

Ana

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Jun 2023