Dear Merrie,Thank you for your feedback. It's disheartening to hear your recent stay fell short of expectations due to renovations. We understand your frustration and the inconvenience caused. We hope you will consider staying with us again in the future to provide you with an improved and enhanced experience overall. Sincerely,The Polynesian Management Team

Dear Latoya,Thank you for your feedback. We're glad you enjoyed the pool. However, we're concerned about the issues you mentioned with the room. Your comments are important to us, and we'll address these matters promptly to enhance our guest experience. We hope to have another opportunity to provide you with a better stay in the future.Sincerely,The Polynesian Management Team

Dear David,Thank you for being our guest and sharing your feedback. Your comments are important to us and will be shared with the team as we constantly work to improve. We look forward to welcoming you back and impressing you further.Sincerely,The Polynesian Management Team

Dear Elizabeth,We're grateful to have had the opportunity to welcome you back to our resort. We're pleased to learn you met your husband at our property years ago, but we're disappointed your stay fell short of your expectations. Please understand that safety is a top priority, so we'll immediately investigate your concern with our door locks. Additionally, our front desk team is always available to address any issues during your stay. Although we can't change the past, we can improve going forward, and we hope you will give us another chance. Sincerely,The Polynesian Management Team

Dear Jennifer,We're sincerely sorry to hear about your experience. Your feedback is essential, and we take it seriously. Rest assured, we'll address these matters promptly to ensure a safe and comfortable environment for all our guests. We appreciate you bringing these concerns to our attention, and we hope to have the opportunity to welcome you back for an improved visit in the future.Sincerely,The Polynesian Management Team

Dear Terriona,We are saddened you didn't enjoy your stay. Please accept our apologies for any inconvenience you experienced. To better address any lingering concerns, feel free to reach out to us and let us know how we could've improved your stay at any time. It was a pleasure having you here, and we hope you will consider returning in the future to stay more in line with our high standards.Sincerely,The Polynesian Management Team

Dear Stacy,Guest satisfaction means everything to our team, so while we thank you for being our guest and sharing your feedback, we are very disappointed to see that you were not pleased with your stay. Feedback helps us make effective changes, so we will be sure to review your comments with our team. We're grateful for your time and wish you safe travels.Sincerely,The Polynesian Management Team

Dear Dominique,We're saddened to learn you did not enjoy your stay despite our friendly staff. Please accept our apologies for any concerns about the condition of the property and for any confusion about your payment. We're in the process of updating the property, and we'll keep your comments in mind. Should you be in the area again, please consider coming back to see us.Sincerely,The Polynesian Management Team

Dear Zachary,We're saddened to learn you did not enjoy your visit. Please accept our apologies for any disappointment with the available amenities. We're working hard to complete our updates and get all our fun amenities back up and running as quickly as possible. We appreciate your patience, and we hope to see you again soon.Sincerely,The Polynesian Management Team

Dear Andy,Thank you for staying with us and for your feedback. We're glad that our location was so convenient and made such an impact on your experience. We hope to welcome you back soon for another great stay at Polynesian Water Park Resort.Sincerely,The Polynesian Management Team

Dear Shana,Thank you for choosing Polynesian Water Park Resort. Our team is delighted you enjoyed our comfortable beds and had a wonderful stay with us. We take pride in providing a phenomenal experience for our guests, and we value your feedback. It was our pleasure to host you, and we hope to see you again for another memorable visit!Sincerely, The Polynesian Management Team

Dear Janie,Thank you for your review. We regret to learn of your experience and understand your frustration. It is our intention to provide our guests with well-maintained accommodations on all occasions, and we are very sorry to hear about the concerns that you had with your room. Our maintenance team will be informed of your comments to ensure any necessary adjustments or repairs are made promptly. Additionally, please accept our apologies for the miscommunication and inconvenience caused by the hot tub. It is our hope that you will give us another chance in the future to deliver a seamless stay worthy of a perfect rating.Sincerely,The Polynesian Management Team

We appreciate your review-Thank you!

Dear Nakiia,Thank you for taking a moment to share your thoughts with us. It saddens us to hear your family's experience did not meet expectations. Our staff takes guest safety seriously and strives to ensure all guests have a comfortable stay. We will discuss your report with our management team to ensure this experience is not repeated. Thank you again for notifying us of your experience, and we hope you will consider staying with us again. We know we can provide your family with the stay you deserve.Sincerely,The Polynesian Management Team

Dear Robin,Thank you so much for the review. We thank you for your feedback, which will help us improve the experience of future guests. We hope you'll come back soon as we work to evolve ourselves as a destination.Sincerely,The Polynesian Management Team

Dear Shana,Thank you for your review and for giving us a perfect rating! We are delighted you were comfortable during your stay, and we hope to have the pleasure of your company again soon! Sincerely,The Polynesian Management Team

Dear Venchileni,Thank you for sharing your concerns. It's disappointing to hear about your recent experience. We value your feedback as it highlights areas for improvement, especially regarding cleanliness and maintenance. Rest assured, we are addressing these issues to enhance our guest experience. We hope for an opportunity to offer you a more pleasant experience in the future.Sincerely,The Polynesian Management Team

Dear Valeria,Thank you for sharing your experience with us! It's fantastic to know that you found everything enjoyable and that your experience was perfect. We can't wait to welcome you back for another great visit!Sincerely,The Polynesian Management Team

I do apologize that we were not able to meet your expectations. Please give us another chance in the future.

I do apologize that we did not meet your expectations.We are working very hard on training of staff, guests service and hotel cleanliness. We hope that you will give us another chance in the future.

Thank you for letting us know how your stay was.We appreciate the wonderful comments!

Dear Yadira,While we thank you for being our guest and sharing your feedback, we are surprised and saddened to hear about your concerns. Please know we pride ourselves on our top-notch service and accommodations and apologize this wasn't your experience. Your comments will be shared with the team to ensure we do better going forward. We are grateful for your time and wish you well as your travels continue.Sincerely,The Polynesian Management Team

I do apologize for not meeting your expectations! We are getting better and better each day and I hope that you will give us another chance in the future!

Thank you for taking time to do a review on your recent stay with us.It is my hope that you will stay with us again in the future.Thank you!

I do apologize that your room did not meet your expectations.We are working on updating the hotel and we strive to provide the best in hotel cleanliness.Please give us another try in the future!

We appreciate you letting us know how your stay was with us. The hotel was the first waterpark in WI Dells. We are under-going renovations and I hope you will stay with us again in the future.

Dear Darin,Thank you for taking the time to share your feedback regarding your recent stay with us. We're sorry to hear that your experience was not entirely satisfactory due to the closure of half of our pool area and the absence of soda vending machines.We understand the importance of our pool facilities to our guests' overall experience, and that is why we are currently renovating the pool area as well as the whole hotel. We expect our new and improved facilities to be available for full use very soon. Your feedback is invaluable to us as we continuously strive to enhance our guests' experience. We hope to have the opportunity to welcome you back in the future and provide you with an improved stay that exceeds your expectations.Sincerely,The Polynesian Management Team

I am sorry that your stay did not meet your expectations!

Dear Heather,We appreciate your constructive feedback. Please accept our apologies for the water park being closed for maintenance during your stay. We understand your disappointment. Rest assured, our maintenance team will address your concern with the patio door, and we're grateful you brought this to our attention. As you booked this reservation through a third-party site, Expedia would be best equipped to answer your billing questions. Of course, if there is anything we can do from our end, we're also available to help. Although we can't change the past, we can do better going forward, and we hope you'll give us another chance. Sincerely,The Polynesian Management Team

Thank you for taking time to complete a survey on your recent stay with us!We hope that you will stay with us again in the future!

Dear Amber,Thank you for taking the time to share your experience. We're truly sorry to hear this stay didn't meet the high standards of your previous visit, particularly regarding room condition and maintenance issues. We are addressing these concerns to ensure they are rectified promptly. Your feedback is crucial for our improvement, and we hope to have an opportunity to restore your confidence in us.Sincerely,The Polynesian Management Team

Thank you! We hope to have you stay with us again in the future.

Thank you for taking time to submit a review on your recent stay with us. We hope to have you stay with us again in the future!

Dear Joann,We're delighted you enjoyed your stay at Polynesian Water Park Resort! It's great to know that our updated, comfortable rooms were perfect for your family and that everyone enjoyed the waterpark. The next time you're in the area, please come back to see us.Sincerely,The Polynesian Management Team

Dear Briann,What you described is not a typical experience, so rest assured, our team will review your concerns right away. We want to assure you that our team follows strict cleaning protocols, and our property receives regular pest control service to ensure we remain pest-free. Nonetheless, concerns of pests are taken seriously and will be reviewed right away. Please reach out to us offline so we may gather more details about your stay. Thank you, and we hope to hear from you.Sincerely,The Polynesian Management Team

Dear Stacia,Based on your rating, it appears you had an overall positive experience at Polynesian Water Park Resort. We trust you had the comfortable, welcoming stay we aim to provide, and please know that your feedback regarding the window is appreciated and will be addressed. We hope you return soon for an even better time.Sincerely,The Polynesian Management Team

Dear Christina,Thank you for your review. We're pleased to know you were comfortable during your stay, and we appreciate you mentioning our peaceful atmosphere. Please accept our apologies for any disappointment in the availability of our amenities. Your feedback will be shared internally for further consideration. It was a pleasure having you here, and we hope you return soon!Sincerely,The Polynesian Management Team

Thank you for submitting a review on your recent stay with us. Please let me know what we could've done to make your stay better.It is my hope that you will give us another try in the future.

Dear Jessica,Thank you for bringing your concerns to our attention. Please accept our sincere apologies that our property and accommodations fell below your expectations on this occasion, as this is never the experience we want our valued guests to have. It is genuinely upsetting to hear this, as we work hard to impress. Rest assured, our team will address them immediately and ensure we constantly aim to improve and enhance our guest experience. As your travels continue, we wish you well and hope you consider returning down the line and allowing us to change your perceptions.Sincerely,The Polynesian Management Team

Dear Angela,We appreciate your honest feedback, and we're glad that the beds were clean and that your daughter enjoyed the waterpark for her birthday. However, it's concerning to hear about the cleanliness issues you encountered, and we understand how these factors can impact your stay. Your points highlight areas for improvement, especially in maintaining the cleanliness of our rooms. We're committed to enhancing our guest experience and hope to show you improvements should you choose to visit us again.Sincerely,The Polynesian Management Team

Dear Amber,Thank you for your kind words! We're thrilled to hear about your positive experience at check-in and that our team's hospitality made your stay enjoyable. We look forward to welcoming you back again for another great visit.Sincerely,The Polynesian Management Team

Dear Lizzi,Your experience is not one that we're proud to read about, as we know we're capable of much better. It is genuinely upsetting to hear this, as we work hard to impress. Nonetheless, thank you for bringing your concerns to our attention. Our team will address them immediately and ensure we always present our property, service, and accommodations in the best light. As your travels continue, we wish you well and hope you consider returning and giving us another chance to change your perceptions.Sincerely,The Polynesian Management Team

Thank you for taking time to let us know how your stay was.