We are delighted you enjoyed your stay with us, Hipolito! We do hope to see you again on a future visit to Winter Haven so we can provide you with another excellent stay.

We apologize that your room had not been properly and thoroughly cleaned and dusted and that you found bugs in your room. We will have our staff address this immediately and implement stronger pest control options. We thank you for letting us know so that we can provide you with a superior stay in the future.

Thank you for providing a rating for our hotel, Brittany, though we do apologize we did not provide you with a stellar experience. We will work hard to make improvements and hope you will give us a chance to provide you with a superior stay in the future.

Thank you for your feedback, Luke. We apologize that you were not provided a thoroughly cleaned room and that you saw bugs. We will have our staff make immediate improvements and start pest control measures. We do hope you will give us another chance to provide you with a superior experience.

We are delighted you enjoyed your stay with us, Vicki. Thank you for your review and we do hope to see you again during a future visit.

We apologize that you saw roaches in your room and will have our maintenance staff start pest control measures immediately. We do hope you will grant us another opportunity in the future to provide you with a superior stay.

Thank you for your feedback, Pamela. We are delighted that you found our location convenient for your travel plans and in close proximity to Legoland! We are happy to provide competitive rates, and we do hope to see you again during future travels to Lakeland.

Thank you for sharing your experience with us, Aprile, and we do apologize that the hotel policy limits the use of our facilities to guests only. We will have our maintenance staff take a look and make repairs to the a/c unit and outlets. We do hope you give us another chance to serve you better in the future.

Thank you for letting us know, Maribel. We are working on making updates and improvements, and will have our maintenance staff look at the bathroom and doors as they work on this. We hope to serve you with excellence on any future visits.

Thank you for your impressions of the hotel, Johnny. WE are pleased you enjoyed your stay and hope to see you in a future visit. We will work to make improvements so your next stay will be superior.

Thank you for sharing your experience with us. We are pleased you enjoyed your overall stay, and we will work on making improvements so any future stays can be excellent.

Thank you for sharing your experience with us, Danny. We do apologize that your room was in need of repairs and had mold. We will work with our staff to resolve these matters and hope you will grant us another opportunity to serve you better on a future visit.

Thank you for your review, Adrian. We are delighted you enjoyed your stay and your nicely cleaned room. We hope to see you again on a future visit to Winter Haven.

We thank you for letting us know about this and we will have housekeeping address these issues immediately. It is our hope that you will consider staying with us again on a future visit, so that we can provide you an excellent stay with a room cleaned to our normal and thorough standards.

Thank you for sharing your impressions with us, and we do apologize that your stay was disappointing, Stacey. We will work hard to make improvements and hope you will grant us another opportunity to provide you with a superior stay in the future.

Thank you for sharing your experience with us, Clark. We are so delighted you enjoyed your stay and found our staff welcoming. We look forward to seeing you again on a future visit!

We are saddened to note that you were disappointed by your stay, Christian. We do hope you give us another chance to provide you with a superior experience on a future visit.

Thank you for letting us know, Meryletta. We will have maintenance staff ensure pest control measures are being properly applied and hope to see you for a superior stay on a future visit to Winter Haven.

Thank you for sharing your experience with us, Traci. We apologize that we were not able to accommodate your needs appropriately. We do work hard to serve all our guests, and our staff is ready and happy to assist with your needs. We will work with our housekeeping staff to ensure that all our rooms are thoroughly cleaned to our standards. We hope you will consider staying with us again in the future, so we can provide you with a superior experience.

We appreciate your feedback, Bailee, and have had maintenance staff address the broken lock and make repairs. We are saddened that your stay was not comfortable, though we are pleased you enjoyed the water of the shower. We hope you will consider giving us another opportunity to serve you better in the future.

We thank you for letting us know about the issues with the door lock, and we have had staff make repairs. We do hope you will give us another chance in the future to provide you with an excellent experience, Bailee.

Thank you for sharing your experience with us, Tracy. We are saddened to note that our reception staff did not immediately contact maintenance to address this issue, though happy to hear it was ultimately resolved. We do hope you will consider giving us another chance to serve you better in the future.

Thank you for your review, Alysha. We are delighted that we were able to provide you an excellent stay in a nicely cleaned room. We hope to see you again on a future visit to Winter Haven!

We appreciate your feedback, Cynthia, and are saddened to note that you were not satisfied with your stay. We strive for excellence and apologize that we did not meet our standards for your stay. We do hope you will grant us another opportunity to better serve you in the future.

Thank you for your review, Angel. We are delighted that you enjoyed your stay and we hope to see you on a future visit to Winter Haven.

We are saddened that you felt so disappointed upon arrival. Our staff works hard to provide an excellent stay to our guests, and we are confident our staff would have worked hard to ensure your satisfaction.

We work hard to provide our guests with an excellent experience at a competitive rate. In order to achieve that, we have selected not to offer certain services that are not often used, such as room service. We are saddened that this was disappointing for you, and hope that you enjoyed the remainder of your stay nevertheless.

Thank you for sharing your feedback with us, Tangela. Although we do not offer room service or daily housekeeping, we do have our staff ready to assist with any major issues you should encounter. We do hope that you enjoyed your overall stay otherwise.

Thank you for sharing your experience with us, and we are deeply saddened that your stay was disappointing. We will work with our housekeeping and maintenance staff to make immediate improvements. We will remind our breakfast staff to accommodate our guests requests, and we do hope you will consider giving us another opportunity to serve you better in the future.

Thank you for letting us know about this, Mikayla. We apologize that your room was in need of maintenance and repair, and that our housekeeping staff had not properly and thoroughly cleaned the room. We will work on making immediate improvements and hope you will consider giving us another opportunity to serve you better on a future visit to Winter Haven.

Thank you for your review, Robert. We are delighted you enjoyed your stay and found our staff welcoming and helpful. We are pleased you also enjoyed breakfast. We will share your comments with our staff, and I am certain they will feel encouraged. We do hope to see you again soon!

Thank you for letting us know that there were guests being disruptive during your stay. Please know you are always welcome to reach out to our front desk staff to inform them there's an issue, so they can address it immediately. We do hope you will stay with us on your next visit, Renaldo, and have an excellent experience.

Thank you for letting us know, Reginald, and we are working hard to make improvements. We are working through our rooms to make updates, as it is a historic property and does have some dated features. We will also speak to our culinary staff to see how we can accommodate the dietary needs of a variety of guests. We do hope you will give us another chance to better serve you in the future.