Standard Room, 2 Queen Beds, Non Smoking, Bathtub (Larger Room)

Reviews of Best Western Plus Winter Haven Inn & SuitesĀ 

2.5 out of 5
Best Western Plus Winter Haven Inn & SuitesĀ 
5801 Roosevelt Dr, Winter Haven, FL

Reviews

9.4

Exceptional

Rating 10 - Excellent. 252 out of 331 reviews" "
Rating 8 - Good. 57 out of 331 reviews" "
Rating 6 - Okay. 9 out of 331 reviews" "
Rating 4 - Poor. 4 out of 331 reviews" "
Rating 2 - Terrible. 9 out of 331 reviews" "

9.8/10

Cleanliness

9.4/10

Staff & service

9.4/10

Amenities

9.8/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Michael

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and convenient. Helpful staff. Definitely recommend it.
Stayed 3 nights in May 2024
Response from Hotel Manager on 17 May 2024
Dear Guest,Thank you for your glowing review! We're thrilled to hear that you found our hotel clean, convenient, and our staff helpful. We appreciate your recommendation and hope to welcome you back soon!Sincerely, Hotel Manager

10/10 Excellent

Christine

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overnight stay for a volleyball tournament. Wish we had more time to enjoy the room and Amenities.
Stayed 1 night in May 2024
Response from Hotel Manager on 14 May 2024
Dear Christine,Thank you for your perfect rating! We're glad to hear that you had a comfortable overnight stay during your volleyball tournament. We understand that time can be limited during events like these, but we're thrilled that you found our room and amenities enjoyable. If you ever find yourself in the area again with more time to spare, we'd love to welcome you back for a longer stay!Sincerely, Hotel Manager

10/10 Excellent

Lucy

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing hotel
Stayed 2 nights in May 2024
Response from Hotel Manager on 14 May 2024
Dear Lucy,Thank you for your outstanding rating! We're thrilled to hear that you had an amazing experience at our hotel. If there's anything specific that made your stay exceptional, we'd love to hear about it so we can continue providing top-notch service to all our guests. We appreciate your feedback and hope to welcome you back again soon!Sincerely, Hotel Manager

10/10 Excellent

Kassandra

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms was nice a spacious. It was easy access to LEGOLAND and food and gas station. Easy check in. I will definitely stay here again.
Stayed 1 night in May 2024
Response from Hotel Manager on 14 May 2024
Dear Kassandra,Thank you for your perfect rating! We're thrilled to hear that you enjoyed your spacious room and found our location convenient for visiting LEGOLAND and accessing food and gas stations. It's great to know that you had an easy check-in experience as well. We look forward to welcoming you back for another wonderful stay in the future!Sincerely, Hotel Manager

8/10 Good

Tiffany

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean hotel. The breakfast was good. The rooms are very spacious
Stayed 2 nights in May 2024
Response from Hotel Manager on 14 May 2024
Dear Tiffany,Thank you for your positive rating and feedback! We're glad to hear that you found our hotel very clean and enjoyed our breakfast offerings. It's great to know that you appreciated the spaciousness of our rooms as well. We value your comments and hope to have the opportunity to further improve your experience in the future. We look forward to welcoming you back again soon!Sincerely, Hotel Manager

10/10 Excellent

Britni

Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What a wonderful and CLEAN hotel! So refreshing! Please keep up the good work!!!! We WILL be back! Perfect jog across the street to Lego land as well!
Stayed 1 night in May 2024
Response from Hotel Manager on 13 May 2024
Dear Guest,Thank you so much for your kind words! We're thrilled to hear that you had a wonderful and refreshing stay with us. Your satisfaction is our top priority, and we're delighted to know that you appreciated our cleanliness and proximity to attractions like Lego Land. We can't wait to welcome you back for another fantastic stay!Sincerely, Hotel Manager

10/10 Excellent

Gisele

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was well received, the environment was clean, the breakfast had several options and all the employees were friendly.
Stayed 1 night in May 2024
Response from Hotel Manager on 13 May 2024
Dear Guest,Thank you for your kind words! We're delighted to hear that you enjoyed your stay with us. Providing a clean environment, a variety of breakfast options, and friendly service are always our top priorities. We hope to welcome you back soon for another wonderful experience!Sincerely, Hotel Manager

10/10 Excellent

Alvin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice, clean and well-designed
Stayed 1 night in May 2024
Response from Hotel Manager on 13 May 2024
Dear Guest,Thank you for your positive feedback! We're thrilled to hear that you enjoyed your stay and appreciated our attention to cleanliness and design. We look forward to welcoming you back again soon!Sincerely, Hotel Manager

2/10 Terrible

Reisha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Hotel Manager on 14 May 2024
Dear Reisha, We are sorry to hear that your stay at our hotel did not meet your expectations, as reflected in the 1-star rating. We would appreciate it if you could specify the particular aspects of your stay that were unsatisfactory, allowing us to address these issues directly. Your feedback is valuable to us, and we invite you to reach out at your convenience to share your concerns. We consider guest feedback crucial for our improvement. We hope to have the opportunity to welcome you again. Sincerely,Hotel Manager

10/10 Excellent

LISBETH

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The property is very nice, very convinient and clean. I liked the decoration and the facility in general. The only thing I did not like was the check in, Robert was very unpleasant, not welcoming and doest even great and tries to limit any type if conversation.
Stayed 1 night in May 2024
Response from Hotel Manager on 11 May 2024
Dear LISBETH,Thank you for your stay. We're glad to hear that you found our property to be convenient, clean, and nicely decorated. However, we're disappointed to learn about your experience during check-in. We'll address this matter with our team to ensure that all guests receive a warm and welcoming experience from start to finish. We hope to have the opportunity to welcome you back for a more positive experience in the future.Sincerely, Hotel Manager

8/10 Good

Elee, Vancouver

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Over all very good stay. Continental breakfast was adequate. Great smart tv options. Close to Lego land.
Stayed 2 nights in May 2024
Response from Hotel Manager on 10 May 2024
Dear Guest,Thank you very much for your stay. We're thrilled to hear that you had a very good stay with us! It's fantastic to know that you found our continental breakfast adequate, enjoyed the great smart TV options, and appreciated the proximity to Legoland. Your feedback is important to us, and we're grateful for your positive comments. We hope to have the pleasure of welcoming you back for another enjoyable stay in the future.Sincerely, Hotel Manager

10/10 Excellent

Mona

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean new nice comfortable . Exactly like the pix . You need to have a car though . Its a little in the middle of nowhere
Stayed 1 night in May 2024
Response from Hotel Manager on 9 May 2024
Dear Mona,Thank you for your positive feedback about our clean, new, and comfortable accommodations. We're delighted to hear that our facilities met your expectations and matched the pictures you saw. We strive to provide a comfortable and enjoyable experience for all our guests. We look forward to welcoming you again.Sincerely, Hotel Manager

10/10 Excellent

fernando

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent for the prize
Stayed 1 night in May 2024
Response from Hotel Manager on 7 May 2024
Dear Fernando,We're glad to hear that you found our establishment excellent value for the price! We focus each day on providing a memorable experience that creates a yearning to return and thrilled to know that we were successful during your stay. We look forward to seeing you back here soon.Sincerely, Hotel Manager

10/10 Excellent

Yuneisi

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and nice staff
Stayed 1 night in May 2024
Response from Hotel Manager on 7 May 2024
Dear Yuneisi,Thank you for your positive review. We're delighted to hear that you found our establishment clean and that our staff provided excellent service! We take pride in providing excellent customer service, and we are pleased that we were able to make your stay more enjoyable. We hope to have the opportunity to welcome you back in the future.Sincerely, Hotel Manager

10/10 Excellent

Yuneisi

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean nice staff
Stayed 1 night in May 2024
Response from Hotel Manager on 7 May 2024
Dear Yuneisi,Thank you for choosing to stay with us. We're thrilled to hear that you found our establishment very clean and that our staff provided excellent service! Maintaining a clean environment and delivering exceptional service are top priorities for us, and we're delighted that we met your expectations in these areas. We look forward to welcoming you again.Sincerely, Hotel Manager

10/10 Excellent

Cozette

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is extremely clean. I felt very safe. Customer service was very nice and helpful. Breakfast was excellent. Pool was heated and clean. Room was clean and spacious.
Stayed 1 night in May 2024
Response from Hotel Manager on 6 May 2024
Dear Guest,Thank you for choosing to stay with us. We are glad that we met your expectations. My team is really appreciative of your generous compliments about our work and service. It is our pleasure that we were able to satisfy you. Our goal is to provide our guests with the warmest hospitality and most efficient service. We are looking forward to seeing you soon.Sincerely, Hotel Manager

6/10 Okay

FERNANDO

Travelled with family, Travelled with family and small children
Breakfast food was bad and took too long
Stayed 1 night in Apr 2024
Response from Hotel Manager on 30 Apr 2024
Dear FERNANDO,We're sorry to hear that you were disappointed with the breakfast experience during your stay. We have forwarded your concern to the management. Sorry to disappoint you this time, but we will take care of it next time you visit us.Sincerely, Hotel Manager

10/10 Excellent

Braulio

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very cleaned the room.
Stayed 2 nights in Apr 2024
Response from Hotel Manager on 29 Apr 2024
Dear Braulio,Thanks for your stay at our hotel. We thank you that you noticed the cleanliness of our hotel room. We accept your appreciation for it. Our goal is an excellent experience for every guest, and we are pleased you were completely satisfied. We invite you to stay with us again soon so you can experience the many positive attributes of our hotel again. Sincerely, Hotel Manager

10/10 Excellent

Obed

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Hotel Manager on 30 Apr 2024
Dear Guest,Thank you so much for the five-star rating! We are so pleased to hear that you had a great experience at our hotel and that you enjoyed the facilities and amenities we have to offer. Itā€™s always our goal to make sure that our guests have a positive and memorable experience, so we are thrilled that you had such a positive one. We hope to see you again soon!Sincerely, Hotel Manager

8/10 Good

Brad, los angeles

Liked: Cleanliness, staff & service
Good hotel. A little pricy
Stayed 2 nights in Mar 2024
Response from Hotel Manager on 29 Apr 2024
Dear Brad,Thank you for your feedback. We're glad to hear that you had a good experience at our hotel. We understand that our prices may seem a bit high, but we believe that our guests receive great value for the price they pay. We offer several amenities and services that make our hotel a great option for travelers. Hope you will visit again.Sincerely, Hotel Manager

10/10 Excellent

Luis

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was perfect
Stayed 1 night in Apr 2024
Response from Hotel Manager on 27 Apr 2024
Dear Luis,Thanks for the stay and great feedback. It is really encouraging. We feel proud when we get such reviews and motivates us to serve better. Look forward to welcoming you again.Sincerely, Hotel Manager

10/10 Excellent

Gary T

Liked: Cleanliness, staff & service, property conditions & facilities
Great location.
Stayed 2 nights in Mar 2024
Response from Hotel Manager on 29 Apr 2024
Dear Gary T,Thanks for being a guest at our hotel. We are pleased that our hotel was a perfect location that served the purpose of your stay. We look forward to seeing you on your next visit very soon. Sincerely, Hotel Manager

10/10 Excellent

fiona

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed here for LEGOLAND and Peppa Pigā€™s park. 5 mins driving. Very convenient. The hotel is clean and quite.
Stayed 3 nights in Apr 2024
Response from Hotel Manager on 25 Apr 2024
Dear Guest,Thank you for choosing to stay with us during your visit to LEGOLAND and Peppa Pig's park! We're delighted to hear that our location was convenient for your plans and that you found our hotel to be clean and quiet. We hope you had a fantastic time at the parks, and we look forward to welcoming you back for another enjoyable stay in the future!Sincerely, Hotel Manager

10/10 Excellent

Marilee

Liked: Cleanliness, staff & service, property conditions & facilities
Good hotel near legoland
Stayed 3 nights in Apr 2024
Response from Hotel Manager on 24 Apr 2024
Dear Guest,Thank you for your positive feedback! We're glad to hear that you enjoyed your stay with us and found our hotel convenient for your visit to Legoland. We hope to welcome you back again soon!Sincerely, Hotel Manager

8/10 Good

Nancy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Hotel Manager on 23 Apr 2024
Dear Nancy,Thanks for the stay at our hotel and the feedback with 4 ratings. Hope you had a satisfactory stay. You can expect a still better experience next time. Visit us again soon. Sincerely, Hotel Manager

10/10 Excellent

Christin

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very cleanā€¦ seems brand new
Stayed 1 night in Apr 2024
Response from Hotel Manager on 22 Apr 2024
Dear Christin,Thank you for the wonderful review of your stay at our hotel. We're delighted to hear that you found our property very clean and well-maintained! Providing a fresh and inviting environment for our guests is important to us, and we're pleased that our efforts to maintain cleanliness have been noticed. We appreciate your positive feedback and look forward to welcoming you back for another excellent stay in the future.Sincerely, Hotel Manager

2/10 Terrible

Joy

Stayed 1 night in Mar 2024
Response from Hotel Manager on 22 Apr 2024
Dear Joy,It is disappointing to see that your stay was not satisfactory at our hotel. It would have been better if you could have specifically mentioned the key areas that bothered you so that we would have focussed on improving that. Anyway, your feedback is important to us and you can contact us any time to inform your concerns. Guest feedback is important to us for improvement. Looking forward to seeing you again.Sincerely, Hotel Manager

10/10 Excellent

Nikolay

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and comfortable. Convenient location, 5-6 minute drive to legoland. Breakfast fed the whole family and smooth checkout!
Stayed 1 night in Apr 2024
Response from Hotel Manager on 20 Apr 2024
Dear Guest,Thank you for your glowing review! We're thrilled to hear that you found our hotel clean, comfortable, and conveniently located. It's fantastic to know that our breakfast satisfied your family and that your checkout experience was smooth. We hope to welcome you back again soon!Sincerely, Hotel Manager

10/10 Excellent

Daylis

Liked: Cleanliness, staff & service, property conditions & facilities
Overall cleanliness was spot on. Very comfortable,, breakfast was amazing with lots of options. Very close to Legoland Florida theme park and surroundings of shops and restaurants.
Stayed 1 night in Apr 2024
Response from Hotel Manager on 20 Apr 2024
Dear Guest,Thank you for your glowing review! We're thrilled to hear that you enjoyed our clean and comfortable accommodations, as well as our delicious breakfast options. We're glad our proximity to Legoland Florida and nearby amenities enhanced your stay. We hope to welcome you back soon!Sincerely, Hotel Manager

10/10 Excellent

Karen

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location new hotel room was clean and big continental breakfast was very good. Staff was very nice.
Stayed 1 night in Apr 2024
Response from Hotel Manager on 20 Apr 2024
Dear Guest,Thank you for your kind words! We're thrilled to hear that you enjoyed our convenient location, spacious and clean rooms, delicious continental breakfast, and friendly staff. We look forward to welcoming you back on your next visit!Sincerely, Hotel Manager

10/10 Excellent

Mark

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
WOW WHAT A WONDERFUL STAY WE HAD A THIS BEAUTIFUL HOTEL! This hotel was great to stay in and with the option of the free breakfast, this sets you up to start your day! The rooms are immaculate and the cleaning staff are cleaning non-stop. The reception staff,can not do enough for you,they are always there for you. I felt so safe knowing that they were around 24/7
Stayed 9 nights in Apr 2024
Response from Hotel Manager on 17 Apr 2024
Dear Mark,Thank you for your enthusiastic review! We're thrilled to hear that you had a wonderful stay at our hotel and enjoyed the complimentary breakfast option. It's fantastic to know that you found our rooms immaculate and appreciated the hard work of our cleaning staff. It is heartening to hear the satisfaction of our guests. We look forward to welcoming you back for another great experience in the future!Sincerely, Hotel Manager

10/10 Excellent

Jihong

Liked: Cleanliness, staff & service, property conditions & facilities
New and roomy!
Stayed 1 night in Apr 2024
Response from Hotel Manager on 16 Apr 2024
Dear Jihong,Thank you for your wonderful feedback. We're delighted to hear that you found our accommodations new and roomy! Providing comfortable and spacious rooms is a priority for us, and we're thrilled that you enjoyed your stay. We look forward to welcoming you back for another great stay in the future!Sincerely, Hotel Manager

10/10 Excellent

Zhibin

Liked: Cleanliness, staff & service, property conditions & facilities
So worth the money!
Stayed 2 nights in Apr 2024
Response from Hotel Manager on 15 Apr 2024
Dear Zhibin,Thank you very much for your stay. We're delighted to hear that you found your stay to be worth the money! Providing value and satisfaction to our guests is our top priority, and we're thrilled that we met your expectations. If there's anything else we can do to make your next visit even better, please don't hesitate to let us know. We look forward to welcoming you back for another great experience!Sincerely,Hotel Manager

10/10 Excellent

Roland

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent hotel. Although it was recently build new. The rooms were very spacious and super clean. The continental breakfast was excellent also. Highly recommend this hotel.
Stayed 1 night in Apr 2024
Response from Hotel Manager on 15 Apr 2024
Dear Roland,Thank you for your glowing review! We're thrilled to hear that you had an excellent experience at our hotel. We take pride in providing spacious and clean rooms, as well as offering a delicious continental breakfast for our guests to enjoy. Your recommendation means a lot to us, and we appreciate you taking the time to share your positive experience. We look forward to welcoming you back for another exceptional stay in the future!Sincerely,Hotel Manager

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Hotel Manager on 16 Apr 2024
Dear Robert,Thank you so much for the five-star rating! We are so pleased to hear that you had a great experience at our hotel and that you enjoyed the facilities and amenities we have to offer. Itā€™s always our goal to make sure that our guests have a positive and memorable experience, so we are thrilled that you had such a positive one. We hope to see you again soon! Sincerely, Hotel Manager

8/10 Good

Roy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Hotel Manager on 13 Apr 2024
Dear Roy,Thank you for posting the review. We are happy to know that your experience was good in the hotel and your good rating about our hotel. We take serving our guests very seriously and are very pleased that we met your needs so well. We look forward to welcoming you again.Sincerely, Hotel Manager

10/10 Excellent

Sarah, Richmond

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Hotel Manager on 13 Apr 2024
Dear Sarah,Thank you for taking the time to write a wonderful review. It is very rewarding to hear your perspective of our hotel and we appreciate that you have acknowledged our efforts to provide a clean, comfortable, and hospitable experience. We look forward to serving you again and giving you another five-star experience. Sincerely, Hotel Manager

10/10 Excellent

Yadira H

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel near Legoland. Super clean and modern. Breakfast good
Stayed 1 night in Apr 2024
Response from Hotel Manager on 9 Apr 2024
Dear Yadira H,Thank you for your positive review! We're thrilled to hear that you enjoyed your stay at our hotel near Legoland. It's wonderful to know that you found our property super clean and modern and that you were satisfied with the breakfast offerings. We strive to provide excellent experiences for all our guests, and we're glad to have met your expectations. We look forward to welcoming you back for another great stay in the future. Sincerely, Hotel Manager

10/10 Excellent

Satvik

Liked: Cleanliness, staff & service, property conditions & facilities
Breakfast options could be expanded. Otherwise beautiful property great location for Legoland theme park.
Stayed 1 night in Apr 2024
Response from Hotel Manager on 9 Apr 2024
Dear Satvik,Thank you for your stay. We're pleased to hear that you enjoyed our beautiful property and found the location convenient for visiting Legoland theme park. We appreciate your suggestion regarding breakfast options, and we'll certainly consider expanding them to enhance the guest experience. Your input is valuable to us as we strive to improve. We hope to have the opportunity to welcome you back in the future for another enjoyable stay.Sincerely, Hotel Manager

8/10 Good

Jessica

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were polite and helpful. The hotel is located in a convenient place for Legoland itā€™s close enough to walk or drive. The continental breakfast was a great start for each day, and the gym facility was very nice and had updated equipment, with a nice view of the pool. The only downside was that the hotel electronic system was down during check in however that didnā€™t affect the timeliness or courtesy during check in.
Stayed 2 nights in Apr 2024
Response from Hotel Manager on 8 Apr 2024
Dear Jessica,Thank you for your wonderful review! We're thrilled to hear that you had a positive experience during your stay at our hotel. Appreciate your nice comments about our team, services, and hotel. Your compliments are not only rewarding but also inspiring. It is our pleasure that we were able to satisfy you. Our goal is to provide our guests with the warmest hospitality and most efficient service. We are looking forward to seeing you soon.Sincerely, Hotel Manager

10/10 Excellent

Cynthia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Hotel Manager on 8 Apr 2024
Dear Cynthia,Thank you so much for the five-star rating! We are so pleased to hear that you had a great experience at our hotel and that you enjoyed the facilities and amenities we have to offer. Itā€™s always our goal to make sure that our guests have a positive and memorable experience, so we are thrilled that you had such a positive one. We hope to see you again soon! Sincerely, Hotel Manager

10/10 Excellent

IAN

Liked: Cleanliness, staff & service, property conditions & facilities
Everything around the hotel was convenient and so close to Legoland.
Stayed 2 nights in Apr 2024
Response from Hotel Manager on 5 Apr 2024
Dear Guest,Thank you for the wonderful review of your stay at our hotel. We're glad to hear that you found our hotel's location convenient, especially being so close to Legoland. Providing our guests with easy access to nearby attractions is important to us, and we're delighted that you enjoyed the proximity. We hope to welcome you back for another enjoyable visit in the future. Sincerely, Hotel Manager

10/10 Excellent

Sandrel

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is new, very clean ,I will recommend
Stayed 1 night in Mar 2024
Response from Hotel Manager on 4 Apr 2024
Dear Guest,We're delighted to hear that you found everything in our hotel to be new and very clean during your stay. Your recommendation means a lot to us, and we're grateful for your positive feedback. Providing a fresh and immaculate environment for our guests is a top priority, and we're thrilled that we met your expectations. We look forward to welcoming you back again in the future.Sincerely, Hotel Manager

8/10 Good

Darcy

Liked: Cleanliness, staff & service, property conditions & facilities
I really like all the upgrades they have done
Stayed 1 night in Mar 2024
Response from Hotel Manager on 3 Apr 2024
Dear Darcy,Thank you for your positive feedback. We're thrilled to hear that you appreciated the upgrades we've made. Enhancing our facilities and amenities is important to us, and we're glad that our efforts have contributed to your enjoyment during your stay. We strive to continually improve our offerings to provide the best experience possible for our guests. We look forward to welcoming you back again soon to experience even more of our upgrades!Sincerely, Hotel Manager

10/10 Excellent

Javier

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfasts needs some improvements
Stayed 2 nights in Mar 2024
Response from Hotel Manager on 2 Apr 2024
Dear Guest,Thank you for your feedback regarding our breakfast. We appreciate your input and will take it into consideration as we strive to enhance our offerings. We hope to have the opportunity to exceed your expectations in the future.Sincerely, Hotel Manager

10/10 Excellent

Theresa

Stayed 2 nights in Mar 2024
Response from Hotel Manager on 2 Apr 2024
Dear Guest,Thank you for your glowing review! We're thrilled to hear that you had a fantastic experience during your stay. We truly appreciate your positive feedback and hope to welcome you back again soon for another excellent stay!Sincerely, Hotel Manager

10/10 Excellent

Melissa, Miami

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful hotel to stay in for a quick trip to Legoland. Spacious, clean, and modern rooms. Excellent location to the park. Very nice staff. :)
Stayed 2 nights in Mar 2024
Response from Hotel Manager on 1 Apr 2024
Dear Melissa,Thank you for your kind words. We're thrilled to hear that you had a wonderful stay at our hotel during your trip to Legoland. It's fantastic to know that you found our rooms spacious, clean, and modern and that our location near the park was convenient for you. We're also glad that our staff provided you with excellent service. Guest satisfaction is, of course, a big reward for our hospitality. It was our privilege to serve you and hope you will give us more opportunities to do so. Sincerely, Hotel Manager

8/10 Good

Jose

Travelled with family
Small pool n no view out of window mynute but makes a difference
Stayed 3 nights in Mar 2024
Response from Hotel Manager on 30 Mar 2024
Dear Jose,Thank you for your feedback. We understand that even small details can impact your overall experience, and we apologize for any disappointment caused by the small pool and lack of a view from your window. Your comments are valuable to us as we continuously strive to improve and enhance our guests' satisfaction. We appreciate your understanding and hope to have the opportunity to welcome you back for a more pleasant experience in the future.Sincerely, Hotel Manager

10/10 Excellent

Michel Ernesto

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 2 nights in Jan 2024
Response from Hotel Manager on 30 Mar 2024
Dear Michel Ernesto,Thanks for the stay and great feedback. It is really encouraging. We feel proud when we get such reviews and motivate us to serve better. Look forward to welcoming you again.Sincerely, Hotel Manager

10/10 Excellent

Brandon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was very clean and quiet
Stayed 2 nights in Mar 2024
Response from Hotel Manager on 28 Mar 2024
Dear Brandon,Thank you so much for your kind words. We are so pleased that you found us a clean and friendly place to stay. We take real pride in this hotel and serving guests like you, and I'm extremely happy that you had such a peaceful stay. We look forward to having you with us again soon. Sincerely, Hotel Manager