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Reviews of Motel 6 Windsor Locks, CT - Hartford

2 out of 5
Motel 6 Windsor Locks, CT - Hartford
3 National Dr, Windsor Locks, CT

Reviews

6.2
Rating 10 - Excellent. 182 out of 1004 reviews" "
Rating 8 - Good. 238 out of 1004 reviews" "
Rating 6 - Okay. 224 out of 1004 reviews" "
Rating 4 - Poor. 164 out of 1004 reviews" "
Rating 2 - Terrible. 196 out of 1004 reviews" "

6.6/10

Cleanliness

7.0/10

Staff & service

5.8/10

Amenities

6.0/10

Property conditions & facilities

5.8/10

Eco-friendliness

Reviews

8/10 Good

Alfredo

Travelled with family
Liked: Cleanliness
Good
Stayed 1 night in May 2024
Response from Milin Patel on 27 May 2024
Thank you for your positive feedback and we're happy that you had a pleasant stay at our property! We look forward for the opportunity to be service to you on your next stay.

8/10 Good

Josh

Liked: Staff & service
Nice
Stayed 1 night in May 2024
Response from Milin Patel on 27 May 2024
Thank you for your positive feedback and we're happy that you had a pleasant stay at our property! We look forward for the opportunity to be service to you on your next stay.

4/10 Poor

Indira

Travelled with family, Travelled with pets
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room smelled like smoke. The cleaning woman was spotted smoking outside the room in front of open doors and within the rooms. Not cool.
Stayed 1 night in May 2024
Response from Milin Patel on 20 May 2024
We regret your stay was not as you expected. Please note that all our employees are non-smokers. Perhaps you may have seen a guest who was smoking. Hope your next visit at our property will be a pleasant experience. We will still address the issue with our Housekeeping team regarding your feedback. Thank you and regret the inconvenience caused.

8/10 Good

Steven, Littleton

Business traveller
Liked: Amenities, property conditions & facilities
Disliked: Staff & service
Great room but front desk person gave me a smoking room when supposed to be non 2 fun trips upstairs with all bags twice :( Otherwise all good for the cost
Stayed 1 night in May 2024
Response from Milin Patel on 20 May 2024
We appreciate your feedback. Since our location is undergoing major renovations and a busy weekend, our Front Desk was not able to allot a non-smoking room. We regret the inconvenience caused. Thank you !

2/10 Terrible

angelo r. corbo

Room smells of smoking
Stayed 1 night in May 2024
Response from Milin Patel on 20 May 2024
We regret your stay was not as you expected. Hope your next visit at our property will be a pleasant experience as we are going under complete renovation in phases! We will still address the issue with our Housekeeping team regarding your feedback. Thank you and regret the inconvenience caused.

8/10 Good

Michael, Seymour

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Milin Patel on 20 May 2024
Thank you for your positive feedback and we're happy that you had a pleasant stay at our property!

2/10 Terrible

Salamatu

Disliked: Cleanliness, staff & service, property conditions & facilities
Nothing
Stayed 2 nights in May 2024
Response from Milin Patel on 20 May 2024
We regret your stay was not as you expected. Hope your next visit at our property will be a pleasant experience as we are going under complete renovation in phases! Thank you and regret the inconvenience caused.

8/10 Good

Dorlisa

Liked: Staff & service
Disliked: Property conditions & facilities
The property has a lot of vacant rooms with no beds and furniture that needs to be upgraded. I give the motel a D compared to other Motel 6 that I have stayed at. The shower in my room needs to be upgraded with a better door because I panicked and couldn't get out of it until I banged on it and then it opened. It's a older motel and needs a lot of work
Stayed 1 night in May 2024
Response from Milin Patel on 8 May 2024
Our property is undergoing complete renovation and makeover in phases which is the reason for the rooms with no beds or furniture. We will still address the issue with our Housekeeping team regarding your feedback. Thank you and regret the inconvenience caused.

6/10 Okay

Marc

Disliked: Cleanliness
Walls were dirty no shampoo
Stayed 1 night in May 2024
Response from Milin Patel on 6 May 2024
We regret your stay was not as you expected. Hope your next visit at our property will be a pleasant experience as we are going under complete renovation in phases! We will still address the issue with our Housekeeping team regarding your feedback. Thank you and regret the inconvenience caused.

10/10 Excellent

zenida

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Apr 2024
Response from Milin Patel on 30 Apr 2024
Thank you for your positive feedback and we're happy that you had a pleasant stay at our property!

4/10 Poor

Teddy

Disliked: Staff & service, amenities, property conditions & facilities
Stayed here for three nights. Towels were stained, the spring mattress needs to be replaced. Half of this property units are under construction. Maybe they should also remodel the unit I was in.
Stayed 2 nights in Apr 2024
Response from Milin Patel on 26 Apr 2024
We regret your stay was not as you expected. Hope your next visit at our property will be a pleasant experience as we are going under complete renovation in phases! We will still address the issue with our Housekeeping team regarding the towels. Thank you for your feedback and regret the inconvenience caused.

4/10 Poor

Cody

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Milin Patel on 12 Apr 2024
We regret your stay was not as you expected. Hope your next visit at our property will be a pleasant experience as we are going under complete renovation! Thank you for your feedback and regret the inconvenience caused.

6/10 Okay

Carmen

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The linen was dingy and full of holes. The smell that came out the room as soon as you open the room door is overwhelming. Unfortunately everywhere else was sold out or else we would’ve left immediately!
Stayed 1 night in Apr 2024
Response from Milin Patel on 8 Apr 2024
We regret your stay was not as you expected. Hope your next visit at our property will be a pleasant experience as we are going under complete renovation! We will still address the issue with our Housekeeping team. Thank you for your feedback and regret the inconvenience caused.

4/10 Poor

Molech

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Guest receptionist was poorly kept, random strangers with cuts and bruises asking for battery jumps. Every guest towel had someone’s hair in the fibers! Disgusting
Stayed 1 night in Mar 2024
Response from Milin Patel on 2 Apr 2024
We regret your stay was not as you expected. Hope your next visit at our property will be a pleasant experience! FYI - check in time is 3pm and please for further guidelines, please read the Expedia policies.

10/10 Excellent

zenida

Travelled with family, Travelled with pets
Liked: Cleanliness, amenities, property conditions & facilities
Is one of the hotels that accepts pets with no extra charges
Stayed 7 nights in Mar 2024
Response from Milin Patel on 27 Mar 2024
Thank you for your positive feedback and we're happy that you had a pleasant stay at our property!

8/10 Good

William

Stayed 1 night in Mar 2024
Response from Milin Patel on 18 Apr 2024
Thank you for your feedback!

2/10 Terrible

Chenika

Stayed 1 night in Mar 2024
Response from Milin Patel on 12 Mar 2024
Hello, you had made 2 reservations for 3/9/24 to 3/10/24 and both the reservations are showing as CANCELLED. Please expedite your feedback as our records show that you never came to our property for check in on 3/9/24. Thank you!

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service, property conditions & facilities
Close to airport
Stayed 1 night in Mar 2024
Response from Milin Patel on 11 Mar 2024
Thank you for your feedback!

2/10 Terrible

Dennis

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible
Horrible experience.
Stayed 1 night in Feb 2024
Response from Milin Patel on 26 Feb 2024
Good morning,Please let us know why your stay at our property was horrible so that we can address the issue.

2/10 Terrible

frank

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worse experience
It was such a horrible experience. After staying here for a few weeks I got acuse from the front desk that I was stealing blankets and that I wasn't leaving the room clean when I finish with my stay. Housekeeper don't clean under beds or change sheets. Also when I confront them about the blanket they demanded cash money in exchange and when I told them to charge it to my card they refuse and they didn't let me stay with them anymore because I didn't give them cash.
Stayed 2 nights in Feb 2024
Response from Milin Patel on 26 Feb 2024
Good morning Mr. Frank,You have stayed on our property a couple of times occupying different rooms with Mr. Dennis Baez and your pets. We addressed the above situation with Mr. Dennis and yourself after you checked out of Room 108 on 2/25/24. Our Housekeeper noticed the blankets from the room were missing. When you came to check in again on Saturday 2/17/24, our Head housekeeper did approach you regarding the missing blankets. You admitted that you had taken them for your pets. Since you had used them for your pets, FD informed you that you could keep them and pay 20.00 in cash as your reservation was prepaid. Also you are aware that this is Motel's property and since we do not insist on a deposit we requested you pay cash for the missing items for which we were going to give a receipt for your payment. At no point has our FD or housekeeping accused you of stealing. Regarding housekeeping issues, you never took full service from the HK staff and we have our daily logs which shows that no service was taken by you. After each check out, your room was always very dirty and full of trash bags all around and all the furniture moved around and all plugs removed from the outlets. On Wednesday 2/21/24, you checked out of Room 141 on your own before 11am and left the room keys and blankets in the room. You never approached the FD at all on the day of your check out nor did FD refuse to let you stay or extend reservation. We at the FD and our HK always strive to make our guests stay a pleasant experience. Thank you for your business.

6/10 Okay

Helen

Liked: Cleanliness, staff & service
Nofrills, Great before flight stay!
Very old, used Motel 6. Suitable for a night's rest prior to catching an early flight. Minutes from the airport. Friendly staff. Everything wored fine, room was clean. Nofrills. Acceptable.
Stayed 1 night in Feb 2024
Response from Milin Patel on 26 Feb 2024
Thank you for your feedback! We are in the process of undergoing major renovations in a few weeks. We hope that you choose our location for your next trip.

10/10 Excellent

Barbara

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Milin Patel on 23 Feb 2024
Thank you for your positive feedback and patronage! We hope you choose our location again for your next stay.RegardsFor Motel 6 Windsor LocksRupa J.Office Manager

6/10 Okay

Penny

Liked: Cleanliness, staff & service
Disliked: Room comfort
Meh but ok for price
Price was right. Room was clean. Bed not comfortable
Stayed 2 nights in Feb 2024
Response from Milin Patel on 19 Feb 2024
Thank you for your feedback!

10/10 Excellent

Vorasack

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Feb 2024
Response from Milin Patel on 14 Feb 2024
Thank you for your feedback!

8/10 Good

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
In snow storm no taxi service to airport
Stayed 1 night in Feb 2024
Response from Milin Patel on 14 Feb 2024
Thank you for your feedback!

6/10 Okay

Ashley

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Milin Patel on 14 Feb 2024
Thank you for your feedback!

10/10 Excellent

Vorasack

Stayed 3 nights in Feb 2024
Response from Milin Patel on 12 Feb 2024
Thank you for your feedback!

10/10 Excellent

Carleen

Stayed 2 nights in Feb 2024
Response from Milin Patel on 20 Mar 2024
Thank you for your positive feedback and business! We're happy that you had a pleasant stay at our property and hope to see you on your next trip!

10/10 Excellent

Vorasack

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Jan 2024
Response from Milin Patel on 1 Feb 2024
Thank you for your feedback!

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities
Close to many restaurants, stores and the airport.
Stayed 1 night in Jan 2024
Response from Milin Patel on 1 Feb 2024
Thank you for your feedback!

2/10 Terrible

Verified traveller

Disliked: Staff & service
Stayed 1 night in Jan 2024
Response from Milin Patel on 26 Jan 2024
Thank you for your feedback!

8/10 Good

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Milin Patel on 26 Jan 2024
Thank you for your feedback!

6/10 Okay

Gay

Stayed 1 night in Jan 2024
Response from Milin Patel on 22 Jan 2024
Thank you for your feedback!

2/10 Terrible

thomas

Liked: Cleanliness
Stayed 1 night in Jan 2024
Response from Milin Patel on 15 Jan 2024
Thank you for your feedback!

8/10 Good

Luis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Milin Patel on 15 Jan 2024
Thank you for your feedback!

8/10 Good

Chenika

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Milin Patel on 12 Jan 2024
Thank you for your feedback!

10/10 Excellent

Nancy

Stayed 1 night in Jan 2024
Response from Milin Patel on 12 Jan 2024
Thank you for your feedback!

10/10 Excellent

Nancy

Stayed 1 night in Jan 2024
Response from Milin Patel on 11 Jan 2024
Thank you!! We appreciate your feedback!

2/10 Terrible

Brent or Patti

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Milin Patel on 10 Jan 2024
Thank you for your feedback!

2/10 Terrible

Nishita

Stayed 1 night in Dec 2023
Response from Milin Patel on 10 Jan 2024
Thank you for your feedback!

10/10 Excellent

Bryan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always stay here for a night when traveling. Very clean, simple motel. 3 minutes from airport, dining all around, eat drink then crash.
Response from Milin Patel on 7 Feb 2024
Thank you for your feedback!

4/10 Poor

Roberto

Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Milin Patel on 10 Jan 2024
Thank you for your feedback!

4/10 Poor

Andrea

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Milin Patel on 26 Jan 2024
Thank you for your feedback!

10/10 Excellent

Mary

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Milin Patel on 26 Dec 2023
Thank you for your positive feedback ! We appreciate your business and look forward to seeing you again!

8/10 Good

Mary

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Clean please
Stayed 1 night in Dec 2023
Response from Milin Patel on 26 Dec 2023
Thank you for your positive feedback ! We appreciate your business and look forward to seeing you again!

4/10 Poor

Anthony

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
It's a room.
It'll do if sleeping in your car isn't an option and there's nothing else available nearby. The sink water ran and the check-in clerk was kind which is why I give it 2 stars. The "non-smoking" room reeked of cigarettes and nicotine tar was noticeably visible on the walls. The blankets and sheets were riddled with cigarette burns. The bathroom light didn't work and the shower floor was a dark black/brown color. The radiator fans were covered in black goo, presumably mold.
Stayed 1 night in Nov 2023
Response from Milin Patel on 14 Nov 2023
We appreciate your feedback and will address the issue with our Housekeeping and Maintenance team. We regret the inconvenience caused. Thank you !

2/10 Terrible

SCOTT

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Not what I booked.
Booked non smoking. Showed up, they only had smoking rooms available. Kids thought cigarette burns in blankets added a nice touch. Heater was so-so, loud neighbors.
Stayed 1 night in Nov 2023
Response from Milin Patel on 14 Nov 2023
We appreciate your feedback and will address the issue with our Housekeeping and Maintenance team. We regret the inconvenience caused. Thank you !

4/10 Poor

Maria I

Disliked: Cleanliness, amenities, property conditions & facilities
A basic room. Overall the main room was clean, however though clean the sheets were stained and the coverlet well worn with holes; there was facial hair between the faucet and wall as well as soap residue around the sink and the drain was visibly clogged. The shower floor was dirty and there was mildew/mold on the wall seams and door frame.
Stayed 3 nights in Nov 2023
Response from Milin Patel on 14 Nov 2023
We appreciate your feedback and will address the issue with our Housekeeping and Maintenance team. We regret the inconvenience caused. Thank you !

4/10 Poor

Edward

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Milin Patel on 14 Nov 2023
We appreciate your feedback . Thank you !

8/10 Good

John

Nothing unique and nothing bad. Average convenient motel.
Stayed 1 night in Oct 2023
Response from Milin Patel on 30 Oct 2023
Thank you for your feedback !