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Harte & Garter Hotel & Spa

4.5 star property
Victorian hotel with sauna and spa services

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Take advantage of a coffee shop/cafe, dry cleaning/laundry services and a bar at Harte & Garter Hotel & Spa. For some rest and relaxation, visit the sauna, and indulge in a massage, a body treatment or aromatherapy. The on-site British cuisine restaurant, Garter Bar and Ballroom, offers breakfast, lunch, dinner and children's meals. Stay connected with free in-room WiFi, and guests can find other amenities, such as conference space and babysitting.

Reviews

7.6 out of 10
Good

Popular amenities

  • Spa
  • Free Wi-Fi
  • Restaurant
  • Breakfast available
  • Parking available
  • Business services

About the area

Map
31 High Street, Windsor, England, SL4 1PH

Restaurants

  • The King and Castle (Wetherspoon)
  • Caffè Nero
  • The Ivy Windsor
  • Bill's Windsor Restaurant
  • The Horse & Groom

About this property

Harte & Garter Hotel & Spa

  • Family-friendly hotel in the city centre
  • Take advantage of a coffee shop/cafe, dry cleaning/laundry services and a bar at Harte & Garter Hotel & Spa. For some rest and relaxation, visit the sauna, and indulge in a massage, a body treatment or aromatherapy. The on-site British cuisine restaurant, Garter Bar and Ballroom, offers breakfast, lunch, dinner and children's meals. In addition to conference space and babysitting, guests can connect to free in-room WiFi.
  • Other perks at this hotel include:
    • Buffet breakfast (surcharge), self-parking (surcharge) and express check-out
    • Express check-in, smoke-free property and a porter/bellboy
    • Multilingual staff, coffee/tea in reception and massage treatment rooms
  • Room features
  • All 98 individually furnished rooms include perks such as 24-hour room service and premium bedding, as well as amenities such as free WiFi and safes.
  • More conveniences in all rooms include:
    • Egyptian cotton sheets and cots/infant beds (surcharge)
    • Bathrooms with shower/bath combinations and free toiletries
    • 25-inch plasma TVs with digital channels
    • Coffee/tea makers, daily housekeeping and desks

Similar properties

Exterior
Harte and Garter
Windsor City Centre
  • Free Wi-Fi
  • Breakfast available
7.4 out of 10, Good, 538 reviews
The price is NZ$188
includes taxes & fees
16 Aug - 17 Aug
Harte and Garter
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Parking on site (surcharge)
  • Limited on-site self parking

Food and drink

  • Daily buffet breakfast available for a fee: GBP 10 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • Garter Bar and Ballroom

Things to do

  • Sauna

Family friendly

  • Babysitting
  • Cot (surcharge)
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 6 meeting rooms
  • Conference space

Spa

  • Aromatherapy
  • Facials
  • Massage
  • Spa treatment rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Lift
  • Wheelchair-accessible path of travel

More

  • 2 buildings
  • Banquet hall
  • Built in 1600
  • Smoking not allowed
  • Victorian architecture

Room amenities

Bedroom

  • Blackout drapes
  • Cot (surcharge)
  • Egyptian cotton sheets

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 25-inch plasma TV with digital channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker

More

  • Desk
  • Individual decor
  • Individual furnishings
  • Iron/ironing board on request
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: anytime
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Late check-out subject to availability
Late check-out fee: GBP 40.00
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
Room are located in the main building or Goswell House which is accessed via a separate entrance.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
3 children, up to the age of 2 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available.
Cots (infant beds) are available for GBP 5.00 per night

Payment types

Important information

Optional extras

  • Fee for buffet breakfast: from approximately GBP 10.00 per person
  • Late check-out fee: GBP 40.00 (subject to availability)
  • Crib (infant bed) fee: GBP 5.00 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Frequently asked questions

Is Harte & Garter Hotel & Spa pet-friendly?

No, only service animals are welcome at the property.

How much is parking at Harte & Garter Hotel & Spa?

Self-parking is available for a fee.

What time is check-in at Harte & Garter Hotel & Spa?

Check-in start time: 2:00 PM; check-in end time: anytime.

What time is check-out at Harte & Garter Hotel & Spa?

Checkout is at 11 AM. Late checkout is available for GBP 40.00 (subject to availability).

Where is Harte & Garter Hotel & Spa located?

Situated near the airport this hotel is in the city centre.

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Reviews

Harte & Garter Hotel & Spa Reviews

7.6

Good

8.2

Cleanliness

9.4

Location

7.8

Staff & service

7.4

Property conditions & facilities
Rating 10 - Excellent. 173 out of 667 reviews
Rating 8 - Good. 266 out of 667 reviews
Rating 6 - Okay. 137 out of 667 reviews
Rating 4 - Poor. 70 out of 667 reviews
Rating 2 - Terrible. 21 out of 667 reviews

Reviews

Verified review

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel ceased trading and you did not inform me of this. Thanks a lot.
Stayed 1 night in Aug 2020
Verified review

8/10 Good

Martin

Liked: Cleanliness, staff & service, property conditions & facilities

Short break with friends

Felt it was expensive for an “average” room. Bathroom needed updating. However, staff & food very good, as was location.
Stayed 2 nights in Mar 2020
Verified review

6/10 Okay

Sarah

Disliked: Cleanliness, property conditions & facilities, room comfort

Not impressed

Run down and grubby
Stayed 1 night in Mar 2020
Verified review

10/10 Excellent

JENNY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Amazing location

Amazing location to Windsor Castle, so central to see everything Windsor has to offer. We would not hesitate to return .
Stayed 2 nights in Mar 2020
Verified review

4/10 Poor

Dean

Disliked: Staff & service, room comfort

Highly Disappointing, not as advertised!

View over the castle was great! Everything else was highly disappointing. Upon check-in they tried charging us the room again even though the monies had already been taken when we booked the room, my husband had to prove it before they double checked their own system (crazy!) We chose Hart & Garter as it has a spa, poor advertising meant guests actually have to pay extra for this and not even the hotel could advise where this was stated, instead advised they are looking at the advertising next week as it is misleading (again poor Customer Services) Then came bed time, the springs in one of the mattresses were all popped out (we booked the superior king room and it was 2 singles pushed together) Called reception in the morning and asked for the manager as my wife barely slept, they sent house keeping who asked to inspect the mattress! After seeing the springs before even feeling them she apologised and advised she would put the room out of service, there is no way you wouldn’t notice these when changing the bed, wish I’d taken a photo. We did get around 45% refund but we certainly won’t be returning here, we’ll stay at the Macdonald for sure next time!
Stayed 1 night in Mar 2020
Verified review

10/10 Excellent

Darren

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Quality

It's located in the prime of Windsor castle opposite
Bathroom suite
Bathroom suite his/her's
Stayed 1 night in Feb 2020
Verified review

10/10 Excellent

stacie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Solo trip to Windsor

This hotel was a wonderful surprise! It’s beautiful and in the middle of everything. Steps to the castle.
Stayed 2 nights in Jan 2020
Verified review

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loverly, homely hotel with very large bedrooms. Overall, a lovely night stay.
Stayed 1 night in Jan 2020
Verified review

6/10 Okay

Verified traveller

Disliked: Amenities, property conditions & facilities
It's an old traditional hotel and is ideally situated for any events that may involved the Queen being at Windsor Castle. The hotel faces on to the Windsor Castle so if you are located in one of the rooms at the front of the hotel, you have a perfect view to take in any of the pomp and ceremony. Hotel could do with being renovated, but at the same time maintaining it's traditional character.
Stayed 1 night in Jan 2020
Verified review

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
It was fine, staff were very helpful.
Stayed 3 nights in Dec 2019
Verified review

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

ce place to stay....

The hotel was being modernised but was really goo. Excellent location for sightseeing. Food was really good and would certainly recommend breakfast at a very reasonable £10 pp. only problem was like most places there was no parking at the hotel
Stayed 3 nights in Dec 2019
Verified review

8/10 Good

ALAN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Visiting family

Stayed 2 nights central location rigt opposite the castle excellent for the town only issue no on site parking had to go to local car park before 9am to pay tickets for day
Stayed 2 nights in Dec 2019
Verified review

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Best bedroom view of the castle !!

Amazing experience !!!
Stayed 1 night in Dec 2019
Verified review

10/10 Excellent

Anna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fantastic location, professional staff

Good stay abd rest
Stayed 1 night in Dec 2019
Verified review

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Good location however quite noisy too. Rooms are dated and the lights are dim. Could do with a refurb. Bed comfortable but I was really cold in the night and there were no extra blankets in the room
Stayed 1 night in Dec 2019
Verified review

6/10 Okay

Michael

Disliked: Property conditions & facilities
Could do with some tic. Only bar was closed to residents because of private function
Stayed 1 night in Dec 2019
Verified review

4/10 Poor

Verified traveller

Liked: Cleanliness, room comfort
The hotel was central and was clean and tidy with big rooms. However, we were not aware that we'd be in a back building, with a side street / alley way entrance. Also, roadworks started right outside the window at 5am on Sunday morning which really disturbed our stay and ruined the day we were meant to be spending in Windsor as everyone was so tired from an early start. While this may be outside the hotel's control it was a shame that they hadn't known about the works, nor made apologies when it was raised.
Stayed 1 night in Dec 2019
Verified review

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I absolutely LOVED this hotel!! On most vacations, I never invest in a nice hotel but I’m so happy I stayed at the Clarion because the location is insane; it’s directly across the street from Windsor Castle and it’s right in town near all the shops and restaurants. I had a great view of town from my window and the room was lovely and very comfortable. The only complaints I have are that the check-in process was a bit annoying; it took 10-15 minutes to check me in because they couldn’t find my reservations. Besides that, the window on the show wasn’t fully attached so the floor got really wet when I showered. Other than that, however, it was an amazing hotel. If I ever return to Windsor, I will definitely stay here.
Stayed 1 night in Nov 2019
Verified review

6/10 Okay

Phil

Liked: Room comfort

Hit & miss

On arrival the hotel charged me again having paid when booked in June. When I went back to reception to challenge with proof of payment I was told they would need to investigate and come back after a further 1 hour. Bathroom sink basin had a dirty rim around it, shower door did not fully close. We also had noise until 4am keeping us awake.
Stayed 1 night in Nov 2019
Verified review

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The location is great! Opposite the castle and next to all the pubs and shops. Staff was very nice. But the hotel is very tired especially in the communal areas. The room also didn't have any heating? It had a small plug in electric heater on the floor to heat the whole room and bathroom. It wasn't warm until the middle of the night. That was a real shame given the fact it was so cold outside and you just wanted to be toasty in the room.
Stayed 1 night in Nov 2019
Verified review

8/10 Good

NAGESHWAR

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel in Windsor and nice views of Palace
Stayed 11 nights in Nov 2019
Verified review

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Great location for Windsor Castle. General TLC needed in room/bathroom. No nearby parking.
Stayed 1 night in Nov 2019
Verified review

6/10 Okay

Marit

Liked: Cleanliness

Billig hotell, sentralt, enkel standard

Enkel standard, men bra beliggenhet rett ved Windsor Castle. Rent, men hele hotellet trenger en oppgradering.
Stayed 1 night in Nov 2019
Verified review

6/10 Okay

Verified traveller

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Was happy with the hotel and the room until this morning. I was awaken by the guest above my room from around 6am Every step they taken on the floor could be very loudly heard in my room because the the floor boards. This disrupted my sleep which I was very unhappy about.
Stayed 1 night in Nov 2019
Verified review

6/10 Okay

Mr A

Disliked: Property conditions & facilities

Adequate hotel in great central location

Hotel was perfectly located in central location. Room was adequate but felt cramped. One of the bedside lampshades was broken. Bed was a small double and bedding was clean but not luxurious in any way - pillows were lumpy. Bathroom was very small and cramped. Due to the glass bath/shower screen being so close to the sink, getting in and out of the bath/shower was rather awkward. (Would have been very tricky for anyone elderly or with any kind of mobility issues). Bathroom wall tiles were generally clean but the grout was discoloured and black in a large area by shower. Room was chilly on arrival but we used the freestanding heater provided which worked well. We didn't make use of the hotel's facilities so could not comment in that respect. Hotel lacked atmosphere. We would've relayed these comments directly to the hotel using the comment card provided in the room but this had already been completed by a previous guest and not replaced..
Stayed 2 nights in Nov 2019