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Reviews of TRU By Hilton Winchester

2.5 out of 5
TRU By Hilton Winchester
118 Mercedes Court, Winchester, VA

Reviews

9.0

Wonderful

Rating 10 - Excellent. 340 out of 516 reviews" "
Rating 8 - Good. 111 out of 516 reviews" "
Rating 6 - Okay. 30 out of 516 reviews" "
Rating 4 - Poor. 26 out of 516 reviews" "
Rating 2 - Terrible. 9 out of 516 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

8/10 Good

Monique

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient location
Stayed 1 night in May 2024

10/10 Excellent

Jeffery, Midlothian

Liked: Cleanliness, staff & service, property conditions & facilities
It was good
Stayed 1 night in May 2024

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Ruth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was pleasantly surprised! The hotel is well appointed - they thought about everything. The furniture are funky and useful.
Stayed 1 night in May 2024

6/10 Okay

Harry

Stayed 1 night in Apr 2024

2/10 Terrible

Dustin

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in May 2024

8/10 Good

Anne

Business traveller
Liked: Cleanliness, staff & service, amenities
Friendly staff, great coffee, very clean. But… the walls and floors are so thin and it was hard to sleep because of all the noise and heavy footsteps overhead. Also thin towels :(
Stayed 1 night in May 2024

10/10 Excellent

thomas

Business traveller, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great breakfast
Stayed 1 night in Apr 2024

10/10 Excellent

Ryan

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient place to stay. Clean and nice front desk service
Stayed 1 night in May 2024

8/10 Good

Tricia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Tub wasn’t emoting, no bath towels available. No light switches to turn on light. Staff was fantastic though.
Stayed 1 night in Apr 2024

10/10 Excellent

Catrina

Stayed 2 nights in Apr 2024

8/10 Good

Mark

Travelled with family
Liked: Cleanliness, property conditions & facilities
This was our first time at a Tru property. The breakfast had decent options and things were clean! The pillows were super flat, and the front desk person spent ample amounts of time on his phone. At breakfast time, tables were not wiped off, and every single garbage was full and overflowing.
Stayed 1 night in Apr 2024

4/10 Poor

Evan

Liked: Cleanliness, staff & service
Between drunks yelling in parking lot for an hour at 4am and the worlds thinnest walls and floor would have slept better in a tent. Staff were reluctant to deal with the noise for a good period of time.
Stayed 2 nights in Apr 2024
Response from Robbie GM on 15 Apr 2024
I apologize greatly for this. I will be meeting with staff to go over proper protocols with this type of situation. This should not have happened and i am truly sorry.

10/10 Excellent

Andree

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a jewel in Winchester VA. Modern look, big room and huge bathroom. Staff very professional and helpful. We stay in Winchester Va twice a year and this hotel it is for us.
Stayed 1 night in Apr 2024

10/10 Excellent

Martha, Troy

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love staying at Tru because we travel with our dog. Clean, safe, friendly staff
Stayed 1 night in Apr 2024

8/10 Good

Colleen

Stayed 1 night in Apr 2024

10/10 Excellent

Martha, Troy

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy access, quiet and great staff
Stayed 1 night in Mar 2024

10/10 Excellent

Sharmaine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

4/10 Poor

Kimberly

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
We won’t stay here again. We chose this property for the heated pool (for our children), this pool is not heated! The pool room itself is probably 80 degrees, but the pool was very cold! When I brought this up to the gentlemen working the front desk, he was very condescending, saying it’s not broke and was at 80 degrees (he said this without even checking). He stated people complain about how cold this pool is all the time. Next, the breakfast here is a joke! I’ve had better breakfast at lesser hotels. There was two things, small omelets and very greasy half cooked bacon. Oh and a pancake machine- which is not great, other than that it’s the norm, stale cereal and stale bagels. Let’s move on to our room, there was no microwave, the furnace/ac had an absolute mind of its own, and the electronic blinds were broke. I get very cold, very easily, so I had the heat on, it kept blowing out very cold air-after it would shut off from the heat. For the price of this place, it’s a no for us from now on.
Stayed 2 nights in Feb 2024

10/10 Excellent

Daniel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very affordable with free breakfast and free parking… right off hwy 81 Clean and comfortable with indoor pool, gym, and pool table in a very spacious lobby/sitting area
Stayed 1 night in Feb 2024

6/10 Okay

Rita

Stayed 1 night in Feb 2024

10/10 Excellent

Amanda

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great tucked away hotel. Quiet for sleeping.
This hotel is tucked away and is in brand new condition. Staff is friendly, hotel is close to a lot of shopping, dining and highways. Great breakfast and coffee as well. Very quiet at night and was able to sleep well.
Stayed 1 night in Jan 2024

8/10 Good

Shakira

Travelled with family
Liked: Amenities, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Amy

Travelled with family and small children, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

John

Stayed 1 night in Dec 2023

10/10 Excellent

Kelly, Huntersville

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really clean, comfortable, breakfast was nice. Some street noise but not bad given how close it is to the hwy. I liked the self check in and out through the app. Planning to stay again.
Stayed 1 night in Dec 2023

10/10 Excellent

Terrie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

6/10 Okay

Una

Stayed 1 night in Nov 2023

10/10 Excellent

Anupam

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

APRIL, BALTIMORE

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy to get to, about 15 minutes from Summit Point. Lots of parking, Denny's, Dunkin Donuts and Taco Bell were all within walking distance. Very quiet location.

10/10 Excellent

Bruno

Business traveller
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
There was nobody at the front desk when I arrived. I waited for over 40min and luckily was able to check in and get a room key using the Hilton app.
Stayed 1 night in Nov 2023

10/10 Excellent

BENJAMIN

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only wish there was a hot tub!
Stayed 3 nights in Oct 2023

10/10 Excellent

GEORGIA, Charleston

Liked: Cleanliness, staff & service

10/10 Excellent

GEORGIA, Charleston

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fabulously accommodating staff. Great check in! I wish everybody were so efficient and personable. Ten stars!
Stayed 1 night in Oct 2023

10/10 Excellent

Christina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Christine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and clean
Stayed 1 night in Oct 2023

10/10 Excellent

Stacey, Cranston

Liked: Amenities, property conditions & facilities
Love it and will Keep coming back!
Stayed 8 nights in Sep 2023

10/10 Excellent

Suzanne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel but air-conditioning a bit loud
Very nice hotel with breakfast included. Nice, neat room and bathroom. Pet friendly. Check out up to noon. The only thing we didn’t like was the AC system. It was very loud and disrupted my husband woke up each time it kicked in.
Stayed 2 nights in Oct 2023

10/10 Excellent

Tammy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was perfect
Stayed 1 night in Oct 2023

10/10 Excellent

Ashley

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023

10/10 Excellent

Hugo

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
10/10
Very nice, clean and quiet place. The breakfast was very good quality!!
Stayed 1 night in Sep 2023

8/10 Good

Rachelle

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023

10/10 Excellent

Donielle

Liked: Staff & service, amenities, property conditions & facilities
Great staff
Stayed 1 night in Sep 2023

4/10 Poor

Tenesha

Business traveller
Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

8/10 Good

Ashley

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome stay!
Stayed 1 night in Aug 2023

10/10 Excellent

Vance

Stayed 1 night in Aug 2023

10/10 Excellent

irma

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 2 nights in Aug 2023

10/10 Excellent

Carolyn, Hauppauge

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a pleasurable overnight stay
Stayed 1 night in Aug 2023