Desk, iron/ironing board, free cots/infant beds, rollaway beds

Reviews of Days Inn by Wyndham Wilmington/Brandywine

2.5 out of 5
Days Inn by Wyndham Wilmington/Brandywine
5209 Concord Pike, Wilmington, DE

Reviews

6.6
Rating 10 - Excellent. 220 out of 1002 reviews" "
Rating 8 - Good. 304 out of 1002 reviews" "
Rating 6 - Okay. 186 out of 1002 reviews" "
Rating 4 - Poor. 135 out of 1002 reviews" "
Rating 2 - Terrible. 157 out of 1002 reviews" "

6.8/10

Cleanliness

7.6/10

Staff & service

6.0/10

Amenities

6.4/10

Property conditions & facilities

5.8/10

Eco-friendliness

Reviews

4/10 Poor

Jose

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Door security wasnt good. Room was supposedly nonsmoking, but still smelled like it. Maybe due to the vents. One doors top lock wasnt working, and another doors bottom lock wasnt working
Stayed 4 nights in May 2024

4/10 Poor

Jacob

Travelled with family and small children, Business traveller
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Close to where we needed to be. But it is very run down to room smelled of smoke. Broken tiles missing the towel rack shower took 10 minutes to actually work
Stayed 2 nights in May 2024

6/10 Okay

Timothy

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
Help was great but motorcycles were racing up and down the street outside. Also because the walls are thin, one could hear someone’s television until 4:00 a. m. On the positive side, it’s a 3-minute to the Dunkin Donuts.
Stayed 1 night in May 2024
Response from CC - Guest Relations Manager on 28 May 2024
Hi Timothy! We're glad to hear that you found our staff helpful. However, we apologize for the disturbance caused by the noise from outside activities and the thin walls. We understand the importance of a peaceful environment for a restful stay.We will look into ways to address noise concerns to ensure a more comfortable experience for all guests. Thank you for bringing this to our attention. We hope to have the opportunity to welcome you back for a quieter and more enjoyable stay in the future.

6/10 Okay

Eden

Travelled with group
Disliked: Property conditions & facilities
The hotel was not like the pictures online, a little run down. Not in the best community.
Stayed 1 night in May 2024
Response from CC - Guest Relations Manager on 20 May 2024
Hi Eden! We regret to learn that the hotel did not meet your expectations based on the online images and that you found the property to be a little run down. Our aim is to accurately represent our accommodations and provide a comfortable stay for all our guests. We appreciate your feedback regarding the community surrounding the hotel, and we understand the importance of feeling secure and comfortable during your stay. Rest assured, we will review our online images to ensure they accurately reflect the current state of the property, and we will continue to make improvements to enhance our guests' experience. If there are specific areas you feel require attention, please don't hesitate to let us know so we can address them promptly. We value your input and hope to have the opportunity to welcome you back for a more enjoyable stay in the future.

6/10 Okay

Renee

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
The building is in poor condition. The grounds were littered and we noticed curtains that were drooping off their track. The first room we were assigned had no water to the shower. The second room was fine. The morning staff member who looked after breakfast was very mind and friendly.
Stayed 2 nights in May 2024
Response from CC - Guest Relations Manager on 15 May 2024
Hi Renee! We apologize for the inconveniences you experienced during your stay. It's regrettable to hear about the poor condition of the building and grounds, as well as the maintenance issues you encountered in your initial room. We take such matters seriously and will address them promptly to ensure a more comfortable experience for our guests. However, we're pleased to hear that the second room met your expectations and that you received friendly service from the morning staff member. Your feedback is invaluable to us, and we appreciate your understanding. We hope to have the opportunity to welcome you back for a more seamless stay in the future.

6/10 Okay

Katelynn, waterville

Travelled with family, Travelled with pets
Disliked: Cleanliness, property conditions & facilities
The room smelled of cigarette smoke and there was a person sleeping in the parking lot next door.
Stayed 1 night in May 2024
Response from CC - Guest Relations Manager on 15 May 2024
Hi Katelynn! We apologize for the inconvenience caused by the smell of cigarette smoke in your room and the presence of a person sleeping in the parking lot nearby. Providing a comfortable and safe environment for our guests is our priority, and we regret that we fell short of meeting these expectations during your stay. We take such matters seriously and will address them promptly with our team to prevent similar occurrences in the future. Your feedback is invaluable to us, and we appreciate your understanding. If you choose to stay with us again, we will do our utmost to ensure a more pleasant experience for you.

6/10 Okay

Sreeananth

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in May 2024
Response from CC - Guest Relations Manager on 11 May 2024
Hi Sreeananth! I hope that you had an amazing stay and everything worked well to your convenience. If you have any feedback or suggestion that can help us improve on our services, please do not hesitate to let us know.

10/10 Excellent

Ahmed

Stayed 1 night in May 2024
Response from CC - Guest Relations Manager on 25 May 2024
Hi Ahmed! Thank you for leaving us a 5-star rating! We are happy to see from your response that you were satisfied with your stay. We look forward to the next time that we can serve you again.

8/10 Good

Theophillus

They are nice and friendly
Stayed 1 night in Apr 2024
Response from CC - Guest Relations Manager on 28 Apr 2024
Hi Theophillus! We're delighted to hear that you found our staff nice and friendly! Providing exceptional service and hospitality is a top priority for us, and we're glad that we could make your stay enjoyable. If there's anything else we can do to enhance your experience or if you have any further feedback, please don't hesitate to let us know. Thank you for choosing to stay with us, and we look forward to welcoming you back again soon!

6/10 Okay

Kimberly

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Apr 2024
Response from CC - Guest Relations Manager on 14 Apr 2024
Dear Kimberly, Thank you for your rating. I hope that your stay has all been pleasant and enjoyable. We are always open for feedback so please do not hesitate to reach out if you have any comments or suggestions that can help us enhance our overall accommodation. Sincerely,

2/10 Terrible

Jason

Business traveller, Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
From the start did not get a good impression. When arrived the toilet was not working so if we needed the bathroom needed to go to target because they said no one can fix it till next morning and you can hear clearly thru other people’s walls.
Stayed 1 night in Apr 2024
Response from MP - Guest Relations Manager on 8 Apr 2024
Hello Jason, Thank you for taking the time to share your feedback with us. We’re sorry to hear that your experience hasn’t met your expectations on this occasion. I’ve shared this with the team so we can improve the facilities and provide a great experience for our customers in their stay here with us. We value our customers’ opinions and would like to thank you for bringing this to our attention.

6/10 Okay

Kathleen

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Outdated
Stayed 1 night in Apr 2024
Response from MP - Guest Relations Manager on 8 Apr 2024
Hello Kathleen, We're sorry to hear about your disappointing experience with us. It’s always our intention to provide great customer service and useful, transparent advice. Please accept our sincerest apologies that we didn’t live up to your expectations on this occasion.

8/10 Good

Keisha

Liked: Cleanliness
Good
Stayed 1 night in Mar 2024
Response from MP - Guest Relations Manager on 16 Mar 2024
Hello K, Thank you for taking the time to give your feedback. We really appreciate it. Looking forward to seeing you again. Please let us know about your future experiences.

2/10 Terrible

Melvin

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
Shower not working toilet not flushing
Stayed 1 night in Mar 2024
Response from MP - Guest Relations Manager on 13 Mar 2024
Hello Melvin, We understand your disappointment. It’s important to us that our customers are more than satisfied and we would like the opportunity to resolve this issue immediately. We value our customers’ opinions and would like to thank you for bringing this to our attention.

8/10 Good

Linda

Travelled with partner
Very nice hotel . Helpful staff. Generic breakfast, but okay. Can recommend.
Stayed 1 night in Mar 2024
Response from MP - Guest Relations Manager on 6 Mar 2024
Hello Linda, Thank you for taking the time to post a review on your experience with your stay here. We are so happy to hear that you enjoyed your time with us. Our goal is always to exceed your expectations! We hope to see you soon!

10/10 Excellent

MarkJoseph

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
It fit my need.
Stayed 1 night in Mar 2024
Response from MP - Guest Relations Manager on 6 Mar 2024
Hello Mark Joseph, Thank you for your feedback. We are glad to hear that you enjoy your stay with us. We always make sure to provide the best experience to our guests. We look forward to hosting you again soon for another fantastic experience! Have a great day!

4/10 Poor

Favio

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
It wasn’t clean, also smells a lot of smoke
Response from MP - Guest Relations Manager on 28 Feb 2024
Hello Favio, We’re sorry to hear of your less than satisfactory experience and hope you will accept our sincerest apologies. We are committed to providing great customer service and we would like to make things right. We value our customers’ opinions and would like to thank you for bringing this to our attention.

8/10 Good

Nicole, Lauderhill

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was quiet
Stayed 2 nights in Feb 2024
Response from MP - Guest Relations Manager on 20 Feb 2024
Hello Nicole, We’re so happy to hear that you enjoyed your stay with us and we are looking forward to welcoming you again soon!

10/10 Excellent

Daniel

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our check-in was great. We were steered toward a nice room and everything was great. We would gladly stay again!
Stayed 1 night in Feb 2024
Response from MP - Guest Relations Manager on 20 Feb 2024
Hello Daniel, We’re delighted to hear about your recent experience with us. Thank you for taking the time to share your experience and we look forward to welcoming you back soon!

8/10 Good

Mikahela

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I needed somewhere to stay that was sort of close to my job for the weekend since I live downstate.I heard surestay best western was not clean even though it's closer. Late night check in staff.....Mr Williams I believe his name was, was nice & helpful. Room was clean and pricing was reasonable. There's places walkable to eat. There's a small breakfast grab n go offered so at least you won't starve like some places lol. Overall it was decent. This will definitely be a go to spot when needed‼️
Stayed 1 night in Feb 2024
Response from Barakony on 4 Feb 2024
Dear Mikahela,Thank you for your great review. We forward your kind words to our staff. Hope to see you soon!

8/10 Good

Linda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There was a $15/night pet charge which was not disclosed when I registered thru Expedia. Clean and functional, otherwise.
Stayed 1 night in Jan 2024
Response from MP - Guest Relations Manager on 7 Feb 2024
Hello Linda, Thank you for taking the time to give your feedback. We really appreciate it. Looking forward to seeing you again. Please let us know about your future experiences and that you will be truly impressed with our continued improvements.

8/10 Good

Jobe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quick one night (Sunday) stay.
No complaints. I’d stay here again, no issues. Very quiet due to the time of year, day of the week(?).
Stayed 1 night in Jan 2024
Response from MP - Guest Relations Manager on 7 Feb 2024
Hello Jobe, Thank you for your feedback. We are glad to hear that you enjoy your stay with us. We always make sure to provide the best experience to our guests. We look forward to hosting you again soon for another fantastic experience! Have a great day!

8/10 Good

Venus

Business traveller
Liked: Cleanliness, staff & service, room comfort
Good value
It was an uneventful stay. I’ve stayed here frequently over the last couple of years. It’s a bit dated and in need of some maintenance but the staff have always been very friendly and welcoming. The prices are reasonable and probably the main reason I stay here often is they have smoking rooms. Don’t expect the Marriott but it’s a safe, comfortable place to stay for a few nights.
Stayed 1 night in Jan 2024
Response from MP - Guest Relations Manager on 7 Feb 2024
Hello Venus, Thank you for your positive comments. I am so glad to hear that you enjoyed your stay with us! We hope your next stay is just around the corner. We hope to see you again and that you will be truly impressed with our continued improvements.

8/10 Good

Kevin

Stayed 1 night in Jan 2024
Response from MP - Guest Relations Manager on 10 Feb 2024
Hello Kevin, We’re so happy to hear that you enjoyed your stay with us and we are looking forward to welcoming you again soon!

6/10 Okay

Roberta

Travelled with family and small children
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Convenient and cheap price. Staff at the desk was very nice and accommodating.
Stayed 1 night in Jan 2024
Response from MP - Guest Relations Manager on 7 Feb 2024
Hello Roberta, We’re delighted to hear about your recent experience with us. Thank you for taking the time to share your experience and we look forward to welcoming you back soon!

6/10 Okay

connie

Disliked: Cleanliness, property conditions & facilities
Our room smelled of smoke. The shower worked like crap. No water pressure and the knob would not stop moving. You had to hope and pray you had warm water. The tub would not drain and had cold water around our feet. I would not recommend this place to anyone at all.
Stayed 1 night in Jan 2024
Response from MP - Guest Relations Manager on 7 Feb 2024
Hello Connie, Thank you for letting us know about the issues that you experienced during your recent stay at our hotel. Reviews like these give us an opportunity to address areas of improvement. Guest satisfaction is our top priority, Rest assured that your concern has been forwarded to the hotel management and will be handled accordingly.

10/10 Excellent

Claire

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Très bon service clientèle!
Stayed 1 night in Jan 2024
Response from MP - Guest Relations Manager on 7 Feb 2024
Hello Claire, Thank you for your heartwarming review about your stay with us! We are glad to know that your stay with us was wonderful with great room spaces. We are looking forward in sharing our best moments with you again!

4/10 Poor

Donald

Disliked: Cleanliness, staff & service, property conditions & facilities
no maid service
Stayed 6 nights in Nov 2023

10/10 Excellent

Phillip

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from MP - Guest Relations Manager on 21 Nov 2023
Hello Phillip, We’re delighted to hear about your recent experience with us. Thank you for taking the time to share your experience and we look forward to welcoming you back soon!

2/10 Terrible

Raheem, Wilmington

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Too loud had to keep jumping out my sleep
Stayed 3 nights in Nov 2023
Response from MP - Guest Relations Manager on 19 Nov 2023
Hello Raheem, We understand your disappointment. It’s important to us that our customers are more than satisfied and we would like the opportunity to resolve this issue immediately. We value our customers’ opinions and would like to thank you for bringing this to our attention.

8/10 Good

Laura

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Good place for short stay most affordable staff very friendly. There could have been better cable for the children.
Stayed 2 nights in Nov 2023
Response from MP - Guest Relations Manager on 19 Nov 2023
Hello Laura, Thank you for your positive comments. I am so glad to hear that you enjoyed your stay with us! We hope your next stay is just around the corner. We hope to see you again and that you will be truly impressed with our continued improvements.

10/10 Excellent

Eric

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Nicer room than last stay, and overall nice property to stay at. Not fanciest place, but good for price.
Stayed 1 night in Nov 2023
Response from MP - Guest Relations Manager on 14 Nov 2023
Hello Eric, Thank you for your positive comments. I am so glad to hear that you enjoyed your stay with us! We hope your next stay is just around the corner. We hope to see you again and that you will be truly impressed with our continued improvements.

8/10 Good

Eric

Travelled with family, Travelled with family and small children
Liked: Staff & service
More issues with other guests being noisy than the property itself; which can't be a reflection on the business soley. The overall property looks like it needs a better maintenance department. Freshening paint on exterior and fixing the strobing lights by stairs, and some more thoroughness in room care (spots on ceiling, soft area in the floor) would improve the overall feel of the property. Staff was fine, and the overall experience was fine. It is not the most expensive option in the area and the cost feels reflective of the property.
Stayed 2 nights in Nov 2023
Response from MP - Guest Relations Manager on 14 Nov 2023
Hello Eric, We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay. Thank you so much for your business and we look forward to seeing you in the future.

4/10 Poor

Basirat

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worse experience
I was disappointed by the hotel lay out and breakfast offered, Most Days Inn by Wyndham hotels i had stayed around the world are better with breakfast, they serve hot breakfast which is the reason I booked the hotel. The hotel harbors people for extended days more like a residential stay, full of people that depict unsafe environment for travels. Just to know the people imagine a resident came knocking at my door and that we are making noise disturbing her sleep by fighting since 1:30AM which was not true, because of that I felt threatened and I have to change my room. At the time of checking out the lady at the front desk is very not accommodating will not allow us to use the bathroom in the lobby, and lacks good customer services or hospitality for the kind of job she's doing. She needs customer services and sensitivity training. Overall, the hotels needs to be removed from your hotel lists Thanks
Stayed 2 nights in Nov 2023
Response from MP - Guest Relations Manager on 10 Nov 2023
Hello Basirat, We appreciate that you have taken the time to share your recent experience and find this very distressing. Our primary goal is always to provide our guests with an enjoyable experience. For that reason, we sincerely apologize to have failed you. Please keep us in mind for a future stay so we can show you how we are continuously working to grow and evolve in these areas. We certainly take this very seriously and have forwarded it to management. We appreciate that you've taken the time to leave advice for our future guests.

2/10 Terrible

Helen

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Dumpy place
No toilet paper. Sink doesn’t drain. Room walls dirty. Dirty dresser. The place is dumpy.
Stayed 2 nights in Nov 2023
Response from MP - Guest Relations Manager on 7 Nov 2023
Hello Helen, We would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. We hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 Excellent

Xue

Stayed 1 night in Oct 2023
Response from MP - Guest Relations Manager on 19 Nov 2023
Hello Xue, Thank you for taking the time to give your feedback. We really appreciate it. Looking forward to seeing you again. Please let us know about your future experiences.

8/10 Good

Phillip

Travelled with family
Liked: Cleanliness, staff & service, room comfort
It's a place to lay your head down
It's your basic cheapish hotel room. Deluxe was quite large which was a bonus. Did have a smoke smell when first entered. Staff were friendly. Some updates to room, but still dated. No WIFI as provider server's were down. No hot breakfast, was a grab bag with apple, muffin, juice, yogurt, cereal and milk.
Stayed 1 night in Oct 2023
Response from MP - Guest Relations Manager on 27 Oct 2023
Hello Philip, Thank you for taking the time to give your feedback. We really appreciate it. Looking forward to seeing you again. Please let us know about your future experiences and that you will be truly impressed with our continued improvements.

6/10 Okay

Michelle

The room was fine but the 202 traffic noise was annoying. Also not having regular cable channels such as TBS or A&E. NOT able to watch game 7 of the Phillies playoff. That was very inconvenient.
Stayed 1 night in Oct 2023
Response from MP - Guest Relations Manager on 27 Oct 2023
Hello Michelle, Thank you for letting us know about the issues that you experienced during your recent stay at our hotel. Reviews like these give us an opportunity to address areas of improvement. Guest satisfaction is our top priority, Rest assured that your concern has been forwarded to the hotel management and will be handled accordingly.

2/10 Terrible

Wright

Business traveller
Disliked: Amenities, property conditions & facilities
Plumbing problems big time. Staff couldn't fix them, so I had to change rooms. No help doing so. NO INTERNET!!!! Desk and chairs broken down. Did I mention, NO INTERNET!!! I chose this place because it was convenient to my clients, and I could work in my room between calls, but without internet connection, I couldn't work.
Stayed 7 nights in Oct 2023
Response from MP - Guest Relations Manager on 25 Oct 2023
Hello Wright, Thank you for taking the time to share your feedback with us. We’re sorry to hear that your experience hasn’t met your expectations on this occasion. I’ve shared this with the team so we can improve the facilities and provide a great experience for our customers in their stay here with us. We value our customers’ opinions and would like to thank you for bringing this to our attention.

2/10 Terrible

William

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Oct 2023
Response from MP - Guest Relations Manager on 25 Oct 2023
Hello William, Thank you for letting us know about the issues that you experienced during your recent stay at our hotel. Reviews like these give us an opportunity to address areas of improvement. Guest satisfaction is our top priority, Rest assured that your concern has been forwarded to the hotel management and will be handled accordingly.

4/10 Poor

Verified traveller

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Sketchy
The room itself is clean, but the hotel was scary and sketchy. I was traveling alone and felt unsafe. There were people hanging outside of rooms and it was really creepy. I left a day early.
Stayed 2 nights in Oct 2023
Response from MP - Guest Relations Manager on 31 Oct 2023
Hello Valued Customer, Thank you for letting us know about the issues that you experienced during your recent stay at our hotel. Reviews like these give us an opportunity to address areas of improvement. Guest satisfaction is our top priority, Rest assured that your concern has been forwarded to the hotel management and will be handled accordingly.

6/10 Okay

Brandalynn

Travelled with family and small children
Disliked: Staff & service, amenities
Propert my was ok for an overnight stay, area and people around hotel look sketchy
Stayed 1 night in Oct 2023
Response from MP - Guest Relations Manager on 10 Oct 2023
Hello Brandalynn, Thank you for taking the time to give your feedback. We really appreciate it. Looking forward to seeing you again. Please let us know about your future experiences and that you will be truly impressed with our continued improvements.

2/10 Terrible

Joanna

Stayed 1 night in Sep 2023
Response from MP - Guest Relations Manager on 1 Oct 2023
Hello Joanna, We’re so sorry that your experience did not match your expectations. Please help us to improve by providing more information on your experience. Thank you.

8/10 Good

Gregory

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have read negative reviews before I chose this motel. However my experience here was positive. Stayed for only one night.
Stayed 1 night in Sep 2023
Response from MP - Guest Relations Manager on 27 Sept 2023
Hello Gregory, Thank you for taking the time to post a review on your experience with your stay here. We are so happy to hear that you enjoyed your time with us. Our goal is always to exceed your expectations! We hope to see you soon!

10/10 Excellent

jose

Stayed 1 night in Sep 2023
Response from MP - Guest Relations Manager on 14 Oct 2023
Hello Jose, We’re delighted to hear about your recent experience with us. Thank you for taking the time to share your experience and we look forward to welcoming you back soon!

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Bed uncomfortable. Too soft. Breakfast very disappointing. I have stayed at this hotel before and they had a very good breakfast. But this year it was a bag lunch. Covid conditions are done bring back a good breakfast please.
Stayed 3 nights in Sep 2023
Response from MP - Guest Relations Manager on 13 Sept 2023
Hello Valued Customer, We would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. We hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

8/10 Good

Victor, Silver Spring

Liked: Cleanliness, staff & service
It was convenient
Stayed 1 night in Sep 2023
Response from MP - Guest Relations Manager on 10 Sept 2023
Hello Victor, Many thanks for taking the time to share your feedback with us. We’re very happy to hear that we met your expectations. We are looking forward to welcoming you again soon!

2/10 Terrible

amy

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Sep 2023
Response from MP - Guest Relations Manager on 10 Sept 2023
Hello Amy, We’re so sorry that your experience did not match your expectations. Please help us to improve by providing more information on your experience. Thank you.

6/10 Okay

Valerie

Travelled with pets, Travelled with partner
The price was reasonable for a pet owner. Staff was polite. The lamps in the room all had rust. The TV sat on top of furniture that was chewed at bottom and top was separating.
Stayed 2 nights in Sep 2023
Response from MP - Guest Relations Manager on 4 Sept 2023
Hello Valerie, Thank you for taking the time to give your feedback. We really appreciate it. Looking forward to seeing you again. Please let us know about your future experiences and that you will be truly impressed with our continued improvements.

8/10 Good

Shandrieka

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The lady at the front desk who checked me in was so welcoming, kind, & professional. Me Checking in turned into a 25 minute conversation. She was so nice. I’m actually going back when I’m in the area just because of how nice she was. The hotel room was 7/10. Clean, quiet
Stayed 1 night in Aug 2023
Response from MP - Guest Relations Manager on 3 Sept 2023
Hello Shandrieka,Thank you for taking the time to post a review on your experience with your stay here. We are so happy to hear that you enjoyed your time with us. Our goal is always to exceed your expectations! We hope to see you soon!