Willow Lawn Hotels, Richmond

"The room was inviting with the old fireplace (not operable) and the quotes from Edgar Allen Poe. The bathroom was spacious and the water was hot! The bed was comfortable and the room was quiet. The gentleman at reception was very personable, Our stay was a very pleasant experience. "

"Clean room. "

"Everything was great"

"Everything was great! If I had to mention something that stood out, that was outstanding it would certainly be the patience and kindness of the Valet gentleman that helped me search for my missing glasses! He went above and beyond to help me try to find them, I did later find them! The overall “Graduate” theme was carried out throughout the hotel, and it was fun to see all the decor. The staff were warm, welcoming and helpful! We ended up ordering several appetizers and entrees for dinner before heading off to a near by show. The food was delicious and the service was fantastic! My only complaint would be not knowing that the hotel was “pet friendly” and when I say that… don’t get me wrong, we love pets! However, one of our family members is allergic and the fact that people enter and exit the small confirmed area of the elevator with pets, the pet dander did cause some allergy issues. This is something that is becoming more common in hotels and shared spaces, not sure how it could be avoided but wish there was a way to almost keep things separated. "

"Everyone on the staff was very helpful and the breakfast was delicious It was a great location "

"Was a very nice place to stay. Staff and facilities were greqt"

"It was amazing "

"Clean room, friendly staff and good food. "

"Staff were wonderful with everything. The valet, Eric was a great help with ideas on dinner and about the area"