Willoughby Spit Hotels, Norfolk

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"The room was ok, but the bed linen had hair from previous guests. And so was the bathtub. So the two major things that we needed during our stay were unusable. After contacting the front desk they mentioned being short staffed and finally at 9:30 PM I got the half of the items requested and then I was supposed to make the beds. Which means taking out sheets and pillow cases used by others and change them! Thankfully I was carrying couple of car cushions and blanket in my car from winters. So I grabbed those and we somehow passed the night and were out as soon as there was daylight. Spending 1 Night was no less than a disaster! We didn’t use shower at all!! Spoke again with the front desk in the morning and made her aware of the situation and she said she would get back to me, but have not heard anything back in 24 hours. It is not like they didn’t have options, they could have offered a clean ready room, or fixed the problem. Cleaning someone else’s used stuff is not my problem! So we just paid $$$ to be under a roof over our head for a night. Thankfully had not booked it for more than a night! We checked into another hotel same time as we checked out from there. "

"The room was clean and the AC worked fine"

"Staff was great and it was really clean"

"Housekeeping did not come through to replenish towels or coffee and there was no sign to put on door to indicate this was needed. We had booked 2 rooms and called immediately to make sure we got adjoining rooms because I was traveling with minors. Our rooms were on separate floors and I kept being told to come back and they would switch us when there were some rooms checked out of. After coming back 4 times I gave up. Very frustrating experience, since this request was made at reservation time. "

"Our family enjoyed our stay at the hyatt hotel. Everyone was so helpful and accommodating. Dorothy and Queenie at the front desk were amazing! Our room was great and the ocean view was spectacular. I had a great birthday with the family."

"It was okay"

"Jacuzzi tub and view was amazing! Great spot for access to the beach. And quiet for being on the end of the boardwalk. And staff was amazing!"

"Loved the spacious room. Staff was very welcoming and kind."