Hard to find the place from the street. We drove by 3 times before we found it hidden back offroad. One tiny sign on the street, and every time we left the hotel and came back, it was still hard to find. Other than that, this place could be really nice, but for us it just became a collection of failures, any one of which was unacceptable. We rented a suite, which was of good size and comfortable. But on arrival, we found the fridge did not work, as it had about a 100-pound block of ice stuck inside. It was obvious that the room had been unoccupied for quite some time, and the staff admitted to that. The Wi-Fi did not work in the room, so we had to go to the lobby for access, and even that was very spotty and unreliable. The HVAC in the room would constantly shut itself off after only a few minutes of operation, and often the AC would switch itself over to heat and it would become unbearable in the room. The staff said sorry, it is an updated system and they are still working on it. The sink in the bathroom was so plugged up that it would not drain at all, even when filled up to the overflow. 3rd day we got that fixed, and as soon as we used it, found out that the plumber had not properly reconnected the drain piping and the water ran out all over the floor. For luggage carts, they had these little 3-wheeled carts that could hold nothing and would tip over if too loaded, requiring 3 trips to load and unload. Shower curtain was foot too short to cover the shower.??