Coffee service

Reviews of Rodeway Inn & Suites Williamsburg Central

2.5 out of 5
Rodeway Inn & Suites Williamsburg Central
5351 Richmond Rd, Williamsburg, VA

Reviews

7.0

Good

Rating 10 - Excellent. 229 out of 1001 reviews" "
Rating 8 - Good. 320 out of 1001 reviews" "
Rating 6 - Okay. 218 out of 1001 reviews" "
Rating 4 - Poor. 132 out of 1001 reviews" "
Rating 2 - Terrible. 102 out of 1001 reviews" "

7.2/10

Cleanliness

8.0/10

Staff & service

6.6/10

Amenities

6.6/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

8/10 Good

Lynn

Liked: Cleanliness, staff & service
Stayed 5 nights in Apr 2024
Response from Georgia Salih, Director of Operations on 22 Apr 2024
Lynn, Thank you for taking the time to complete our online survey regarding your recent stay at Rodeway Inn & Suites Williamsburg Central. Allow me to apologize on behalf of our hotel for failing to meet your expectations regarding your your recent visit. I have shared your feedback with our entire staff to better handle these types of situations differently in the future. Feedback from our guests on their experiences is what we use to further our constant improvement. Again, thank you for your time and valuable feedback. We hope for another opportunity to properly host you in the future.Sincerely, Georgia Salih Director of Operations

8/10 Good

Brenda

Travelled with partner
Liked: Staff & service
The beds were comfortable, water was hot, staff was good. Alot of restrauants to choose from in area.
Stayed 2 nights in Apr 2024
Response from Georgia Salih, Director of Operations on 20 Apr 2024
Brenda,Thank you for taking the time to complete our online survey regarding your recent stay at Rodeway Inn & Suites Williamsburg Central. Allow me to apologize on behalf of our hotel for failing to meet your expectations regarding your your recent visit. I have shared your feedback with our entire staff to better handle these types of situations differently in the future. Feedback from our guests on their experiences is what we use to further our constant improvement. Again, thank you for your time and valuable feedback. We hope for another opportunity to properly host you in the future.Sincerely, Georgia Salih Director of Operations

6/10 Okay

Clint, Houston

Business traveller
Liked: Staff & service
Disliked: Amenities
Older property with minor issues but overall not too bad
Stayed 1 night in Apr 2024
Response from Georgia Salih, Director of Operations on 10 Apr 2024
Clint,Thank you for taking the time to complete our online survey regarding your recent stay at Rodeway Inn & Suites Williamsburg Central. Allow me to apologize on behalf of our hotel for failing to meet your expectations regarding your your recent visit. I have shared your feedback with our entire staff to better handle these types of situations differently in the future. Feedback from our guests on their experiences is what we use to further our constant improvement. Again, thank you for your time and valuable feedback. We hope for another opportunity to properly host you in the future.Sincerely, Georgia Salih, Director of Operations

10/10 Excellent

Kayla

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It was easy to find
Stayed 2 nights in Mar 2024
Response from Georgia Salih Director of Operations on 1 Apr 2024
Kayla,Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take great pride in Rodeway Inn & Suites Williamsburg Central and the services we provide for our valued guests. We are so glad you enjoyed your stay.We look forward to providing you with wonderful accommodations and experiences each time you are in town.Kind regards,Georgia Salih Director of Operations

8/10 Good

Jennifer

Travelled with partner
Liked: Cleanliness, staff & service
The hotel is clean but the room was run down. The gap under the door was an inch . I had to put a towel down at night . The walls are thin and the people beside us were smoking in there room and awake all night long talking loudly. The staff were very considerate and sympathetic especially Draper
Stayed 1 night in Mar 2024
Response from Georgia Salih, Director of Operations on 1 Apr 2024
Jennifer,Thank you for taking the time to complete our online survey regarding your recent stay at Rodeway Inn & Suites Williamsburg Central. Allow me to apologize on behalf of our hotel for failing to meet your expectations regarding your your recent visit. I have shared your feedback with our entire staff to better handle these types of situations differently in the future. Feedback from our guests on their experiences is what we use to further our constant improvement. Again, thank you for your time and valuable feedback. We hope for another opportunity to properly host you in the future.Sincerely, Georgia Salih Director of Operations

6/10 Okay

Cynthia

Stayed 1 night in Mar 2024
Response from Georgia Salih, Director of Operations on 19 Apr 2024
Cynthia, Thank you for taking the time to complete our online survey regarding your recent stay at Rodeway Inn & Suites Williamsburg Central. Allow me to apologize on behalf of our hotel for failing to meet your expectations regarding your your recent visit. I have shared your feedback with our entire staff to better handle these types of situations differently in the future. Feedback from our guests on their experiences is what we use to further our constant improvement. Again, thank you for your time and valuable feedback. We hope for another opportunity to properly host you in the future.Sincerely, Georgia Salih, Director of Operations

4/10 Poor

Richard

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Georgia Salih, Director of Operations on 21 Mar 2024
Richard,Thank you for taking the time to complete our online survey regarding your recent stay at Suburban Studios Williamsburg Central.Allow me to apologize on behalf of our hotel for failing to meet your expectations. I have shared your feedback with our staff and appropriate action will be taken to better handle these types of situations differently in the future. Feedback from our guests on their experiences is what we use to further our constant improvement.Again, thank you for your time and valuable feedback. We hope for another opportunity to properly host you in the future.Sincerest Apologies,Georgia Salih, Director of Operations

6/10 Okay

Rob

Stayed 1 night in Jan 2024
Response from Georgia Salih, Director of Operations on 23 Feb 2024
Rob,Thank you for taking the time to complete our online survey regarding your recent stay at Rodeway Inn & Suites Williamsburg Central. Allow me to apologize on behalf of our hotel for failing to meet your expectations regarding your your recent visit. I have shared your feedback with our entire staff to better handle these types of situations differently in the future. Feedback from our guests on their experiences is what we use to further our constant improvement. Again, thank you for your time and valuable feedback. We hope for another opportunity to properly host you in the future.Sincerely, Georgia Salih Director of Operations

10/10 Excellent

Godfrey

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Georgia Salih, Director of Operations on 23 Feb 2024
Godfrey,Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take great pride in Rodeway Inn & Suites Williamsburg Central and the services we provide for our valued guests. We are so glad you enjoyed your stay.We look forward to providing you with wonderful accommodations and experiences each time you are in town.Kind regards,Georgia Salih Director of Operations

10/10 Excellent

patricia

Liked: Cleanliness, staff & service, property conditions & facilities
Quite
Stayed 1 night in Jan 2024
Response from Georgia Salih, Director of Operations on 23 Feb 2024
Patricia,Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take great pride in Rodeway Inn & Suites Williamsburg Central and the services we provide for our valued guests. We are so glad you enjoyed your stay.We look forward to providing you with wonderful accommodations and experiences each time you are in town.Kind regards,Georgia Salih Director of Operations

10/10 Excellent

Jalen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great quite place
Stayed 3 nights in Dec 2023
Response from Georgia Salih, Director of Operations on 23 Feb 2024
Jalen,Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take great pride in Rodeway Inn & Suites Williamsburg Central and the services we provide for our valued guests. We are so glad you enjoyed your stay.We look forward to providing you with wonderful accommodations and experiences each time you are in town.Kind regards,Georgia Salih Director of Operations

10/10 Excellent

Nikki

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This place was nice. Our room was huge. Staff was nice. Probably needs some new carpet and whatever but I haven’t been to a hotel that didn’t.
Stayed 2 nights in Oct 2023
Response from Georgia Salih, Director of Operations on 23 Feb 2024
Nikki,Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take great pride in Rodeway Inn & Suites Williamsburg Central and the services we provide for our valued guests. We are so glad you enjoyed your stay.We look forward to providing you with wonderful accommodations and experiences each time you are in town.Kind regards,Georgia Salih Director of Operations

8/10 Good

Brian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from Georgia Salih, Director of Operations on 23 Feb 2024
Brian,Thank you for taking the time to complete our online survey regarding your recent stay at Rodeway Inn & Suites Williamsburg Central. Allow me to apologize on behalf of our hotel for failing to meet your expectations regarding your your recent visit. I have shared your feedback with our entire staff to better handle these types of situations differently in the future. Feedback from our guests on their experiences is what we use to further our constant improvement. Again, thank you for your time and valuable feedback. We hope for another opportunity to properly host you in the future.Sincerely, Georgia Salih Director of Operations

2/10 Terrible

Jeff

Travelled with family
Disliked: Property conditions & facilities, room comfort
All three nights we had people next to us raising hell all night it was the worst nights I have hard I. A long time
Stayed 3 nights in Dec 2023
Response from Georgia Salih, Director of Operations on 23 Feb 2024
Jeff,Thank you for taking the time to complete our online survey regarding your recent stay at Suburban Studios Williamsburg Central.Allow me to apologize on behalf of our hotel for failing to meet your expectations. I have shared your feedback with our staff and appropriate action will be taken to better handle these types of situations differently in the future. Feedback from our guests on their experiences is what we use to further our constant improvement.Again, thank you for your time and valuable feedback. We hope for another opportunity to properly host you in the future.Sincerest Apologies,Georgia Salih, Director of Operations

2/10 Terrible

Sara

Stayed 2 nights in Dec 2023
Response from Georgia Salih, Director of Operations on 23 Feb 2024
Sara,Thank you for taking the time to complete our online survey regarding your recent stay at Suburban Studios Williamsburg Central.Allow me to apologize on behalf of our hotel for failing to meet your expectations. I have shared your feedback with our staff and appropriate action will be taken to better handle these types of situations differently in the future. Feedback from our guests on their experiences is what we use to further our constant improvement.Again, thank you for your time and valuable feedback. We hope for another opportunity to properly host you in the future.Sincerest Apologies,Georgia Salih, Director of Operations

8/10 Good

Julie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Dec 2023
Response from Georgia Salih, Director of Operations on 23 Feb 2024
Julie,Thank you for taking the time to complete our online survey regarding your recent stay at Rodeway Inn & Suites Williamsburg Central. Allow me to apologize on behalf of our hotel for failing to meet your expectations regarding your your recent visit. I have shared your feedback with our entire staff to better handle these types of situations differently in the future. Feedback from our guests on their experiences is what we use to further our constant improvement. Again, thank you for your time and valuable feedback. We hope for another opportunity to properly host you in the future.Sincerely, Georgia Salih Director of Operations

10/10 Excellent

Theresa, Conway

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome 😎🎄
Stayed 2 nights in Dec 2023
Response from Georgia Salih, Director of Operations on 23 Feb 2024
Theresa,Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take great pride in Rodeway Inn & Suites Williamsburg Central and the services we provide for our valued guests. We are so glad you enjoyed your stay.We look forward to providing you with wonderful accommodations and experiences each time you are in town.Kind regards,Georgia Salih Director of Operations

10/10 Excellent

Charity

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Georgia Salih, Director of Operations on 23 Feb 2024
Charity,Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take great pride in Rodeway Inn & Suites Williamsburg Central and the services we provide for our valued guests. We are so glad you enjoyed your stay.We look forward to providing you with wonderful accommodations and experiences each time you are in town.Kind regards,Georgia Salih Director of Operations

6/10 Okay

Allen

Travelled with partner
Liked: Cleanliness, property conditions & facilities
It was a clean room and the ac unit worked very good. Our room 106 had pipes in the wall or something else that banged all night and kept waking me up. Almost like someone was knocking on the wall. If i ever go there again i will not stay in that room. That room shouldnt even be available until the banging is fixed. I felt like i got ripped off for having to hear banging all night. Was not worth what i paid which is why i went somewhere else after my weekly rental. And it took 6 days to get my room cleaned even after i requested it on my 4th day there. When i asked why it wasnt cleaned after requesting it i was told "i dont know" even tho my room number was wrote down on the desk for a cleaning from the night before when i requested it but besides that its not a bad place. I think it still has good potential thank you
Stayed 7 nights in Dec 2023
Response from Georgia Salih, Director of Operations on 23 Feb 2024
Allen,Thank you for taking the time to complete our online survey regarding your recent stay at Rodeway Inn & Suites Williamsburg Central. Allow me to apologize on behalf of our hotel for failing to meet your expectations regarding your your recent visit. I have shared your feedback with our entire staff to better handle these types of situations differently in the future. Feedback from our guests on their experiences is what we use to further our constant improvement. Again, thank you for your time and valuable feedback. We hope for another opportunity to properly host you in the future.Sincerely, Georgia Salih Director of Operations

2/10 Terrible

Mery

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Georgia Salih, Director of Operations on 23 Feb 2024
Mery,Thank you for taking the time to complete our online survey regarding your recent stay at Suburban Studios Williamsburg Central.Allow me to apologize on behalf of our hotel for failing to meet your expectations. I have shared your feedback with our staff and appropriate action will be taken to better handle these types of situations differently in the future. Feedback from our guests on their experiences is what we use to further our constant improvement.Again, thank you for your time and valuable feedback. We hope for another opportunity to properly host you in the future.Sincerest Apologies,Georgia Salih, Director of Operations

10/10 Excellent

Olivia

Liked: Property conditions & facilities
Stayed 1 night in Dec 2023
Response from Georgia Salih Director of Operations on 23 Feb 2024
Olivia,Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take great pride in Rodeway Inn & Suites Williamsburg Central and the services we provide for our valued guests. We are so glad you enjoyed your stay.We look forward to providing you with wonderful accommodations and experiences each time you are in town.Kind regards,Georgia Salih Director of Operations

2/10 Terrible

Donna

Stayed 2 nights in Dec 2023
Response from Georgia Salih, Director of Operations on 23 Feb 2024
Donna,Thank you for taking the time to complete our online survey regarding your recent stay at Suburban Studios Williamsburg Central.Allow me to apologize on behalf of our hotel for failing to meet your expectations. I have shared your feedback with our staff and appropriate action will be taken to better handle these types of situations differently in the future. Feedback from our guests on their experiences is what we use to further our constant improvement.Again, thank you for your time and valuable feedback. We hope for another opportunity to properly host you in the future.Sincerest Apologies,Georgia Salih, Director of Operations

8/10 Good

Shayna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Georgia Salih, Director of Operations on 23 Feb 2024
Shayna,Thank you for taking the time to complete our online survey regarding your recent stay at Rodeway Inn & Suites Williamsburg Central. Allow me to apologize on behalf of our hotel for failing to meet your expectations regarding your your recent visit. I have shared your feedback with our entire staff to better handle these types of situations differently in the future. Feedback from our guests on their experiences is what we use to further our constant improvement. Again, thank you for your time and valuable feedback. We hope for another opportunity to properly host you in the future.Sincerely, Georgia Salih Director of Operations

10/10 Excellent

Sambeth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I always stay here when I visit Williamsburg. Perfect location, free wifi and ample parking. I booked through Expedia and it was advertised they had complimentary breakfast but that is not the case. Anyway, other than that this place is A1. Idk what is up with the reviews but you get what you pay for. It’s not fancy but it’s not dirty either. I recommend.
Stayed 1 night in Dec 2023
Response from Georgia Salih, Director of Operations on 23 Feb 2024
SAmbeth,Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take great pride in Rodeway Inn & Suites Williamsburg Central and the services we provide for our valued guests. We are so glad you enjoyed your stay.We look forward to providing you with wonderful accommodations and experiences each time you are in town.Kind regards,Georgia Salih Director of Operations

10/10 Excellent

Tre

Stayed 1 night in Dec 2023
Response from Georgia Salih, Director of Operations on 23 Feb 2024
Tre,Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take great pride in Rodeway Inn & Suites Williamsburg Central and the services we provide for our valued guests. We are so glad you enjoyed your stay.We look forward to providing you with wonderful accommodations and experiences each time you are in town.Kind regards,Georgia Salih Director of Operations

10/10 Excellent

laura

Stayed 1 night in Dec 2023
Response from Georgia Salih, Director of Operations on 23 Feb 2024
Laura,Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take great pride in Rodeway Inn & Suites Williamsburg Central and the services we provide for our valued guests. We are so glad you enjoyed your stay.We look forward to providing you with wonderful accommodations and experiences each time you are in town.Kind regards,Georgia Salih Director of Operations

10/10 Excellent

CHRISTOPHER, Norfolk

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This waa a great trip and nice hotel. Very, very quiet and great location on the Williamsburg tourism strip. Many Roadway Inns can be run down and have poor service, but not this one! I will definitely be back.
Stayed 1 night in Dec 2023
Response from Georgia Salih, Director of Operations on 23 Feb 2024
Christopher,Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take great pride in Rodeway Inn & Suites Williamsburg Central and the services we provide for our valued guests. We are so glad you enjoyed your stay.We look forward to providing you with wonderful accommodations and experiences each time you are in town.Kind regards,Georgia Salih Director of Operations

8/10 Good

Storm

Liked: Staff & service
Very accessible area
Stayed 2 nights in Dec 2023
Response from Georgia Salih, Director of Operations on 23 Feb 2024
Storm,Thank you for taking the time to complete our online survey regarding your recent stay at Rodeway Inn & Suites Williamsburg Central. Allow me to apologize on behalf of our hotel for failing to meet your expectations regarding your your recent visit. I have shared your feedback with our entire staff to better handle these types of situations differently in the future. Feedback from our guests on their experiences is what we use to further our constant improvement. Again, thank you for your time and valuable feedback. We hope for another opportunity to properly host you in the future.Sincerely, Georgia Salih Director of Operations

6/10 Okay

Sarah

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Get what you pay for
Did the job for what we needed. We just needed to stay one night after going to Busch Gardens. The rooms are not updated and do not feel super clean. The bed wasn’t comfortable but we did not see any bed bugs. What you would expect for the price.
Stayed 1 night in Dec 2023
Response from Georgia Salih, Director of Operations on 23 Feb 2024
Sarah,Thank you for taking the time to complete our online survey regarding your recent stay at Rodeway Inn & Suites Williamsburg Central. Allow me to apologize on behalf of our hotel for failing to meet your expectations regarding your your recent visit. I have shared your feedback with our entire staff to better handle these types of situations differently in the future. Feedback from our guests on their experiences is what we use to further our constant improvement. Again, thank you for your time and valuable feedback. We hope for another opportunity to properly host you in the future.Sincerely, Georgia Salih Director of Operations

8/10 Good

Beverly

Travelled with family
Liked: Cleanliness, staff & service
A little outdated with the furniture but overall pleasant. Great price! Overall no complaints.
Stayed 1 night in Nov 2023
Response from Georgia Salih, Director of Operations on 28 Nov 2023
Beverly,Thank you for taking the time to complete our online survey regarding your recent stay at Rodeway Inn & Suites Williamsburg Central. On behalf of our entire team, I would like to apologize for failing to fully meet or exceed your expectations.. Your satisfaction is important to us as a valued guest. We all feedback to make improvements, so that we can provide exceptional experiences for our guests. Should you need additional support, please do not hesitate to reach out to us. We hope for an opportunity to properly host you in the future. Sincerely, Georgia Salih Director of Operations

10/10 Excellent

Joseph, POTTSTOWN

Stayed 2 nights in Nov 2023
Response from Georgia Salih, Director of Operations on 23 Feb 2024
Joseph,Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take great pride in Rodeway Inn & Suites Williamsburg Central and the services we provide for our valued guests. We are so glad you enjoyed your stay.We look forward to providing you with wonderful accommodations and experiences each time you are in town.Kind regards,Georgia Salih Director of Operations

8/10 Good

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Georgia Salih, Director of Operations on 5 Nov 2023
Richard,,Thank you for taking the time to complete our online survey regarding your recent stay at Rodeway Inn & Suites Williamsburg Central. Allow me to apologize on behalf of our hotel for failing to meet your expectations regarding your your recent visit. I have shared your feedback with our entire staff to better handle these types of situations differently in the future. Feedback from our guests on their experiences is what we use to further our constant improvement. Again, thank you for your time and valuable feedback. We hope for another opportunity to properly host you in the future.Sincerely, Georgia Salih Director of Operations

2/10 Terrible

Miranda

Travelled with family and small children, Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
This place was terrible. I drove 4 hours for the weekend to see my kids and I had booked this online. First they gave me my room keys and went up and there was already someone in our room! Unlock the door and got the door slammed back in my face. Thank God they have the top lock latched. The receptionist excuse was she had just gotten there and she didn’t know! Get to room and Wi-Fi connects for my sons tablet then disconnects. It wouldn’t connect for my phone or my bfs phone both nights. Called the front desk and was told to forget the network and try again and that was all she could do. Plus there is a caterers place built into the hotel and it was extremely loud and packed the first night and no where to park. We almost got towed because of it. Will not be staying there ever again.
Stayed 1 night in Oct 2023
Response from Georgia Salih, Director of Operations on 3 Nov 2023
Miranda,Thank you for taking the time to complete our online survey regarding your recent stay at Rodeway Inn & Suites Williamsburg Central. Allow me to apologize on behalf of our hotel for failing to meet your expectations regarding your recent visit. I understand the was mix-up with your room and I do apologize that you encountered so many issue getting to your room and that there was trouble staying connected to the internet. I assure these issues will be investigated and that appropriate action has been taken to prevent further issues of this type. With this being said let me add that I have shared your feedback with our entire staff tso can be aware of these issues and handle these types of situations differently in the future. Feedback from our guests on their experiences is what we use to further our constant improvement. Again, thank you for your time and valuable feedback. We hope for another opportunity to properly host you in the future. Sincerely, Georgia Salih Director of Operations

4/10 Poor

allison

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overcharge
We stayed at hotel with a dog and were overcharged. When i called hotel they said the charge would fall off even though it posted and my bank said they have no record of refund. The hotel was fine. It was clean and convienient if i wasnt overcharged i would recommend.
Stayed 2 nights in Oct 2023
Response from Georgia Salih, Director of Operations on 2 Nov 2023
Allison,Thank you for taking the time to complete our online survey regarding your recent stay at Rodeway Inn & Suites Williamsburg Central. On behalf of our entire team, I would like to apologize for failing to exceed your expectations concerning your recent visit with us. I understand that there was some miscommunication about you charges and you felt you were over charged. Your satisfaction is important to us as a valued guest. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. I am delighted to hear that you were happy with our cleanliness and that you appreciated the staff as much as we do. Thank you. Should you need additional support, please do not hesitate to reach out to us. We hope for an opportunity to properly host you in the future. Sincerely,Georgia SalihDirector of Operations

10/10 Excellent

Nick

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome
Stayed 4 nights in Oct 2023
Response from Georgia Salih, Director of Operations on 2 Nov 2023
Nick,Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take great pride in Rodeway Inn & Suites Williamsburg Central and the services we provide for our valued guests. We are so glad you enjoyed your stay.We look forward to providing you with wonderful accommodations and experiences each time you are in town.Kind regards,Georgia Salih Director of Operations

8/10 Good

Ginger

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Oct 2023
Response from Georgia Salih, Director of Operations on 31 Oct 2023
Ginger,Thank you for taking the time to complete our online survey regarding your recent stay at Rodeway Inn & Suites Williamsburg Central. Allow me to apologize on behalf of our hotel for failing to meet your expectations regarding your room condition on your recent visit. I have shared your feedback with our entire staff to better handle these types of situations differently in the future. Feedback from our guests on their experiences is what we use to further our constant improvement. Again, thank you for your time and valuable feedback. We hope for another opportunity to properly host you in the future. Sincerely, Georgia Salih Director of Operations

10/10 Excellent

Adam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was spacious clean an nice
Stayed 2 nights in Oct 2023
Response from Georgia Salih, Director of Operations on 30 Oct 2023
Adam,Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take great pride in Rodeway Inn & Suites Williamsburg Central and the services we provide for our valued guests. We are so glad you enjoyed your stay.We look forward to providing you with wonderful accommodations and experiences each time you are in town.Kind regards,Georgia Salih Director of Operations

6/10 Okay

Melody

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Staff was very friendly, room was clean but the rooms are in desperate need of an update. The curtains in my room wouldn't stay closed because of missing hooks, safe didn't work. It appears they aren't paying attention to the aging furniture.
Stayed 1 night in Oct 2023
Response from Georgia Salih, Director of Operations on 30 Oct 2023
Melody,Thank you for taking the time to complete our online survey regarding your recent stay at Rodeway Inn & Suites Williamsburg Central. I understand there were some concerns about the condition of your room and that you felt an upgrade would be beneficial to us. Great new we are currently making renovations and I believe you will like the changes that are being completed. I am happy to hear that you value our staff as much as we do. I also, on behalf of our entire team, would like to apologize for failing to fully meet or exceed your expectations.. Your satisfaction is important to us as a valued guest. We all feedback to make improvements, so that we can provide exceptional experiences for our guests. Should you need additional support, please do not hesitate to reach out to us. We hope for an opportunity to properly host you in the future. Sincerely, Georgia Salih Director of Operations

10/10 Excellent

Nicholas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2023
Response from Georgia Salih, Director of Operations on 25 Oct 2023
Nicholas,Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take great pride in Rodeway Inn & Suites Williamsburg Central and the services we provide for our valued guests. We are so glad you enjoyed your stay.We look forward to providing you with wonderful accommodations and experiences each time you are in town.Kind regards,Georgia Salih, Director of Operations

2/10 Terrible

Theresa

Travelled with pets, Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Bathroom sink was bach up and mold in bath tub staff was very rude i order a balcony they said i didn't i know i did dirty
Stayed 2 nights in Oct 2023
Response from Georgia Salih, Director of Operations on 11 Oct 2023
Theresa,Thank you for taking the time to complete our online survey regarding your recent stay at Rodeway Inn & Suites Williamsburg Central.Allow me to apologize on behalf of our hotel for failing to meet your expectations. I understand there were some room conditions such as a few problems with the bathroom.I also understand that there was some confusion about the type of room you booked and you felt the staff could have been more polite. I have shared your feedback with our staff and appropriate action will be taken to better handle these types of situations differently in the future. Feedback from our guests on their experiences is what we use to further our constant improvement.Again, thank you for your time and valuable feedback. We hope for another opportunity to properly host you in the future.Sincerest Apologies.

10/10 Excellent

David

Stayed 1 night in Oct 2023
Response from Georgia Salih, Director of Operations on 12 Oct 2023
David,Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take great pride in Rodeway Inn & Suites Williamsburg Central and the services we provide for our valued guests. We are so glad you enjoyed your stay.We look forward to providing you with wonderful accommodations and experiences each time you are in town.Kind regards,Georgia SalihDirector of Operations

8/10 Good

Mary

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
The staff was very friendly, and even though in the middle of an apparent renovation the building was clean. I was disappointed in how uncomfortable the bed was, and that none of the channels on the tv came in clearly.
Stayed 1 night in Oct 2023
Response from Georgia Salih, Director of Operations on 9 Oct 2023
Mary,Thank you for taking the time to complete our online survey regarding your recent stay at Rodeway Inn & Suites Williamsburg Central. On behalf of our entire team, I would like to apologize for failing to exceed your expectations concerning your recent visit with us. I understand that you felt the beds were uncomfortable and that the Television was not showing the channels property. Your satisfaction is important to us as a valued guest. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. I am delighted to hear that you were happy with our cleanliness and that you appreciated the staff as much as we do. Thank you. Should you need additional support, please do not hesitate to reach out to us. We hope for an opportunity to properly host you in the future.

6/10 Okay

James

Liked: Cleanliness, staff & service
Stayed 2 nights in Sep 2023
Response from Georgia Salih, Director of Operations on 4 Oct 2023
James,Thank you for taking the time to complete our online survey regarding your recent stay at Rodeway Inn & Suites Williamsburg Central. Allow me to apologize on behalf of our hotel for failing to meet your expectations regarding your your recent visit. I have shared your feedback with our entire staff to better handle these types of situations differently in the future. Feedback from our guests on their experiences is what we use to further our constant improvement. Again, thank you for your time and valuable feedback. We hope for another opportunity to properly host you in the future.Kind regards,Georgia SalihDirector of Operations

8/10 Good

Steve

Stayed 1 night in Sep 2023
Response from Georgia Salih, Director of Operations on 19 Oct 2023
Steve,Thank you for taking the time to complete our online survey regarding your recent stay at Rodeway Inn & Suites Williamsburg Central. On behalf of our entire team, I would like to apologize for failing to fully meet or exceed your expectations.. Your satisfaction is important to us as a valued guest. We all feedback to make improvements, so that we can provide exceptional experiences for our guests. Should you need additional support, please do not hesitate to reach out to us. We hope for an opportunity to properly host you in the future. Sincerely, Georgia Salih Director of Operations

4/10 Poor

FREDERICK

Disliked: Cleanliness, property conditions & facilities
Room smelt musty Everything felt a bit damp in the morning
Stayed 2 nights in Sep 2023
Response from Georgia Salih, Director of Operations on 15 Sept 2023
Frederick.Thank you for taking the time to complete our online survey regarding your recent stay at Rodeway Inn & Suites Williamsburg Central. On behalf of our entire team, I would like to apologize for failing to exceed your expectations concerning your recent visit with us. Your satisfaction is important to us as a valued Choice Privileges member. We will be using your feedback to make improvements so that we can provide exceptional experiences for our guests. Should you need additional support, please do not hesitate to reach out to us. We hope for an opportunity to properly host you in the future. Sincerely, Georgia SalihDirector of Operations

8/10 Good

Tere, Kent

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellant service. Property is a little outdated. Excellent location and amenities for Williamsburg, VA area.
Stayed 3 nights in Sep 2023
Response from Georgia Salih, Director of Operations on 11 Sept 2023
Tere,Thank you for taking the time to complete our online survey regarding your recent stay at Rodeway Inn & Suites Williamsburg Central. On behalf of our entire team, I would like to apologize for failing to fully meet or exceed your expectations.. Your satisfaction is important to us as a valued guest. We all feedback to make improvements, so that we can provide exceptional experiences for our guests. Should you need additional support, please do not hesitate to reach out to us. We hope for an opportunity to properly host you in the future. Sincerely, Georgia Salih Director of Operations

8/10 Good

Sandy

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jul 2023
Response from Georgia Salih, Director of Operations on 6 Sept 2023
Sandy,Thank you for taking the time to complete our online survey regarding your recent stay at Rodeway Inn & Suites Williamsburg Central. On behalf of our entire team, I would like to apologize for failing to exceed your expectations concerning your recent visit with us. Your satisfaction is important to us as a valued guest. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. Should you need additional support, please do not hesitate to reach out to us. We hope for an opportunity to properly host you in the future.

8/10 Good

Walter

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 7 nights in Aug 2023
Response from Georgia Salih, Director of Operations on 6 Sept 2023
Walter,Thank you for taking the time to complete our online survey regarding your recent stay at Rodeway Inn & Suites Williamsburg Central. On behalf of our entire team, I would like to apologize for failing to exceed your expectations concerning your recent visit with us. Your satisfaction is important to us as a valued guest. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. Should you need additional support, please do not hesitate to reach out to us. We hope for an opportunity to properly host you in the future.

6/10 Okay

Kiana

I didnt like the fact that I asked for something to get sent to room it was never sent
Stayed 1 night in Aug 2023
Response from Georgia Salih, General Manager on 2 Sept 2023
Kiana,Thanks for the feedback. Apologies for the tv issues- we have had that tv fixed so it is no longer an issue. Our ice machine in the lobby was down for a few days but it is now back operational. Sometimes our front desk has to take a bathroom break or make a room call so that might be why no one was at the front desk at that particular time. I will correspond with my front desk staff to see what was their reason for absence. We hope to see you again so we may exceed your expectations.Sincerely,Georgia Salih, General Manager

6/10 Okay

jackie

Travelled with family
Disliked: Amenities, property conditions & facilities
We had a TV that was nothing but static. The ice machine was broken. The staff was not available at the front desk when needed.
Stayed 1 night in Aug 2023
Response from Georgia Salih, General Manager on 23 Aug 2023
Dear Jackie, Thanks for the feedback. Apologies for the tv issues- we have had that tv fixed so it is no longer an issue. Our ice machine in the lobby was down for a few days but it is now back operational. Sometimes our front desk has to take a bathroom break or make a room call so that might be why no one was at the front desk at that particular time. I will correspond with my front desk staff to see what was their reason for absence. We hope to see you again so we may exceed your expectations.