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Reviews of Regal Plaza Beach Resort

2.5 out of 5
Regal Plaza Beach Resort
9501 Atlantic Avenue, Wildwood Crest, NJ

Reviews

8.2

Very good

Rating 10 - Excellent. 52 out of 118 reviews" "
Rating 8 - Good. 41 out of 118 reviews" "
Rating 6 - Okay. 13 out of 118 reviews" "
Rating 4 - Poor. 6 out of 118 reviews" "
Rating 2 - Terrible. 6 out of 118 reviews" "

8.0/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

6/10 Okay

WILLIAM

Travelled with family
Stayed 4 nights in Sep 2021
Response from Cathy on 2 Oct 2021
Thank you for your kind review.

8/10 Good

Leszek

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 4 nights in Sep 2021
Response from Cathy on 22 Sept 2021
Thank you for your kind review.

10/10 Excellent

Danuka

Liked: Cleanliness, staff & service
Stayed 3 nights in Sep 2021

8/10 Good

anita

Travelled with family
Liked: Cleanliness, staff & service
Was right on the beach and had its own restaurent
Stayed 2 nights in Sep 2021
Response from Cathy on 9 Sept 2021
Thanks for your kind review

8/10 Good

Patricia

Stayed 1 night in Sep 2021

10/10 Excellent

Justin

Stayed 3 nights in Sep 2021

6/10 Okay

Tara

Travelled with family
Liked: Staff & service
Overall, it was a good property and we enjoyed our stay. The room was clean and mostly updated. The air conditioning was loud and the room always felt damp-but otherwise the room was good. The location was awesome and staff was welcoming and accommodating!
Stayed 3 nights in Sep 2021
Response from Cathy on 6 Sept 2021
I am sorry you didn't have a better experience. The humidity has been very high and that makes it harder for the air conditioning to remove the dampness. Did you report the noisy a/c to the office? Perhaps maintenance could have been of assistance. I apologize for your inconvenience.

10/10 Excellent

Verified traveller

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will be back again!
Friendly staff. Great views. On site restaurant. 30 second walk to the beach. No problems parking. Nice ceramic floors. Clean room. Nice towels. Excellent water pressure.
Stayed 4 nights in Aug 2021
Response from Cathy on 4 Sept 2021
Thanks for your great review Shirley. We love hearing these remarks from our guests.

10/10 Excellent

Rick

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2021
Response from Cathy on 22 Sept 2021
Thanks so much. We live for reviews like yours.

10/10 Excellent

Michael J

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our third time staying here and they never disappoint!! This time we got the ocean front view! The morning and evening views were incredible!! Everyone working here makes you feel like you’re home, from the charming ladies at checkin to Jamaican me Hungry to the kind maintenances day cleaning women.. We will definitely be coming back!!
Stayed 3 nights in Aug 2021
Response from Cathy on 30 Aug 2021
Thank you. We live for reviews like this. Our hardworking staff appreciate your compliments.

10/10 Excellent

Nick

Stayed 1 night in Aug 2021

2/10 Terrible

Emily

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Damp room, checked out early
I have stayed here before because of the great location. The hotel has always been a little shabby but this time it was extremely uncomfortable. The air conditioner leaked and soaked our belongings. They were fully booked and could not give us a new room. They had maintenance stop the leaking but the unit no longer dehumidified. This made everything in the room damn and uncomfortable. We ended up feeling sick from the dampness in the room and check out early. The bed was wet, our clothes were wet and we were waking up congested. I would never go back. This experience ruined my vacation.
Stayed 8 nights in Aug 2021
Response from Cathy on 24 Aug 2021
I am sorry you had this unfortunate experience. We tried to fix the problem, but sometimes we can't solve everything. If we had another room, we would have gladly moved you. We apoligize for you spoiled vacation.

8/10 Good

Donka, Passaic

Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were nice and clean, staff pleasant. Outsiee area is fine and functional bit could use some cosmetic updates
Stayed 3 nights in Aug 2021
Response from Cathy on 24 Aug 2021
Thank you for responding. We will give your input to management. I'm glad you liked your room.

6/10 Okay

Dina

Liked: Staff & service, amenities
The people who work there are very very nice
Stayed 3 nights in Aug 2021
Response from Cathy on 22 Sept 2021
Thanks for saying that.

10/10 Excellent

Verified traveller

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in was smooth. Our room was actually ready early … the room had porcelain tiled floors (wood look) which I was surprised and pleased with. The efficiency is just what we needed with two small children. Would return!
Stayed 3 nights in Aug 2021
Response from Cathy on 19 Aug 2021
Thank you so much. We love having reviews like this.

10/10 Excellent

Bryan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2021
Response from Cathy on 17 Aug 2021
Thank you for your wonderful review. We appreciate your comments.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The facility was absolutely the best hotel with outstanding cleanliness, beds where very very comfortable, and kitchenette was fully stacked. Shower was really really good and front desk was very very friendly. Can't wait to back there again next year.
Stayed 3 nights in Aug 2021
Response from Cathy on 17 Aug 2021
Wow! What a grest review. Our entire staff works hard to see reviews like this.

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a wonderful time. Perfect location and views of the beach.
Stayed 4 nights in Aug 2021
Response from Cathy on 13 Aug 2021
What a great review! Thank you so much for reviewing our property. We are glad you were happy here.

8/10 Good

Lindsay

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service
The hotel was accommodating. They got us checked in early.
Stayed 4 nights in Jul 2021
Response from Cathy on 31 Jul 2021
What a nice review. We always try to be a "5".

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
Room was very small (stayed in a double queen room). Refrigerator only - a coffee maker would be a nice addition. Beautiful ocean view and nice balcony (but very small). Pool is nice, salt water which I prefer.
Stayed 2 nights in Jul 2021
Response from Cathy on 29 Jul 2021
Thank you for your review.

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Do not recommend
Received several messages in all caps about bringing $20 cash deposit in case I lose thier keys. Also informed me if I'm not there by 6 & don't call they will give my room to someone else despite having paid in full, What the?!? Not "resort Oceanfront room w private balcony. Room wasn't ready at check-in, waited about 15 mins. Not bad but after long drive & message about losing my reservation if not timely - super annoying. Paid my $20 cash deposit for keys they also put my cc on file...overkill. Room felt damp always, floor felt gritty always. Rust on bathroom fixtures, walls look very aged, no coffee maker, no microwave but there's a mini fridge. Super small room, small bathroom, small balcony. One tiny elevator. Rude employee reminded us more then once within 2 minutes to turn off the hose when we were done like we can't read the giant sign or understand the first time they said it. Drunk crowd hanging out on all the balconies and pool. Dog barking constantly. Ends up air conditioner was leaking into the wall of the room, floor would get wet. Hence the constant damp feeling. Woman at desk apologized but was not surprised said something like they have been trying to fix it.... Another employee thought we were in another room - also having the same problems... Clearly a common issue at the hotel. Was not alerted of the problem at check in. Was cheaper then other hotels in the area but far from inexpensive. I would not stay here again and would not recommend it
Stayed 3 nights in Jul 2021
Response from Cathy on 28 Jul 2021
I am sorry you had such a disappointing stay. Yes we do charge a key deposit. Yes we return it when you return the keys. With the help situation all over the country, it has been a challenge getting the rooms ready by check in. I am sorry you had to wait 15 minutes. We were required by law to accept a service dog for a girl with elilepsy. it was very disappointing that it barked so often. The group on the second floor was a surprise to us also. We knew there were 4 rooms together, but other reservations came in under different names. The rudeness of the employee is unacceptable and will be dealt with. Please accept my apology for your disappointment.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
As I read in other review, this hotel is not high end by any means but it’s very clean and the location is GREAT. The staff is friendly. We enjoyed our stay there and will come back for sure
Stayed 7 nights in Jul 2021
Response from Cathy on 26 Jul 2021
Thank you for staying with us. See you again soon.

8/10 Good

Amber

Travelled with family
Liked: Cleanliness, staff & service
Stayed 7 nights in Jul 2021
Response from Cathy on 20 Jul 2021
Thank you for taking the time to give us a good review.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful beach , very convenient location. Could have used larger bars of soap
Stayed 3 nights in Jul 2021
Response from Cathy on 19 Jul 2021
Thank you very much for your great review.

8/10 Good

rodamath

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice Resort
Stayed 3 nights in Jul 2021
Response from Cathy on 17 Jul 2021
Thank you for your kind review

10/10 Excellent

Verified traveller

Stayed 2 nights in Jul 2021
Response from CATHY on 26 Jul 2021
THAT'S A WONDERFUL REVIEW. THANK YOU.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Jul 2021
Response from Cathy on 26 Jul 2021
Thank you for your kind review.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Jul 2021
Response from cathy on 17 Jul 2021
Thank you for your review

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness
No-frills motel, great beach access
This is a no-frills motel, and at the time we went before July 4, rather expensive for the amenities provided. They don't provide the usual shampoo / lotion / coffee, which we didn't know beforehand. Staff are not impolite, but not very inviting either. The floors of the suite were mopped daily, but remained sticky to walk on, so we wore our shoes / slippers inside the suite throughout the stay. The restaurant housed in the building (Jamaica Me Hungry) was great for breakfast and lunch. The towels that were provided were clean. The locker, fridge, microwave and kitchen utensils provided were helpful for our family. Great proximity to the beach, and they have a heated pool. Also, liked the covered car parking, especially for the hot days.
Stayed 3 nights in Jun 2021
Response from Cathy on 5 Jul 2021
Thank you for staying with us.

10/10 Excellent

Loraine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice stay
First time at Regal. Great couple days beautiful room with an ocean view. Had an elevator which was much appreciated. Plenty of chairs at the pool. Restaurant on premises. Delicious
Stayed 2 nights in Jun 2021
Response from Cathy on 28 Jun 2021
We are so happy you enjoyed your first stay with us. We hope is not your last.

8/10 Good

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Balcony, pool and view
Stayed 2 nights in Jun 2021
Response from Cathy on 23 Jun 2021
Thank you, we'll try harder.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
front desk very friendly
Stayed 3 nights in Jun 2021
Response from Cathy on 23 Jun 2021
Thank you for your great review.

10/10 Excellent

Jason

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Jun 2021
Response from Cathy on 22 Jun 2021
Thanks so much for your great review.

10/10 Excellent

Verified traveller

Stayed 4 nights in Jun 2021
Response from Cathy on 5 Jul 2021
I t would be informative to know why you gave this rating. Thanks for staying with us.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
I loved the Ocean view. I was highly disappointed in the room size. The bathroom was so small for the price. I had to fix the showerhead bcuz it was leaking. Their was no vanity to set things on. Their was no room in the bathroom to get dressed or get ready. The balcony was great, but i could hardly utilize it bcuz the people in the next room where always out smoking. Oh, and i killed a cockroach in our room too. Their was no coffee machine or microwave that are normally standard in a room. The staff was very nice and the cleaning lady was great too. I highly doubt i would recommend staying their again. Which is disappointing bcuz the location and the view where GREAT. The price for what we got otherwise was not so great.
Stayed 3 nights in Jun 2021
Response from Cathy on 22 Jun 2021
The room is fairly small, but we think the view and location make up for that. Only our efficiency units have microwaves & coffee makers. Any time there is an issue with plumbing or other things let the office know and they will contact maintenance.

10/10 Excellent

Cody

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My wife and I loved the hotel. Not a big fancy hotel by any means. Very clean updated rooms. The staff was amazing and super friendly. Definitely a family style hotel. Right on the Beach . Couldn’t ask fir a better hotel to stay at fir either a weekend getaway or a week vacation. I highly recommend
Stayed 2 nights in Jun 2021
Response from Cathy on 21 Jun 2021
We appreciate your kind review and look forward to seeing you again.

8/10 Good

Verified traveller

Stayed 3 nights in Jun 2021
Response from Cathy on 5 Jul 2021
Thanks for staying with us.

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was so clean and wonderful! My only thing was that since we were so close to the beach, the floors throughout the room were sooo sticky and sandy and we had to wear shoes or socks the whole time but the room was cleaned to perfection otherwise
Stayed 3 nights in Jun 2021
Response from Cathy on 11 Jun 2021
Thank you for your kind review..

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
no coffee pot, no radio.
Stayed 2 nights in May 2021
Response from Cathy on 30 May 2021
Only effieciency units are equiped with coffee pots. Our motel rooms do not. I am sorry you were didappointed.

6/10 Okay

Yuliya

Stayed 3 nights in Jul 2020
Response from Cathy on 14 Feb 2021
I am sorry you were not happier with our property. We always try to give our guests a great experience.

10/10 Excellent

Josep

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jul 2020
Response from Cathy on 12 Oct 2020
Thank you for your generous response.

8/10 Good

Verified traveller

Stayed 2 nights in Sep 2020
Response from Cathy on 1 Oct 2020
Thank you for your review

10/10 Excellent

Brett

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2020
Response from Cathy on 1 Oct 2020
Thank you very much for your great review. We do appreciate the time you took to do this.

8/10 Good

William

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2020
Response from Cathy on 17 Sept 2020
Thank you for your kind review.

4/10 Poor

Lina

Disliked: Cleanliness, staff & service, property conditions & facilities
I won’t recommended
Very old hotel no updates, put couple complaints nothing happened we had to leave a day early because of service they didn’t even questioned why leaving one day early.
Stayed 3 nights in Sep 2020
Response from Cathy on 11 Sept 2020
The guest came to the office to complain about a dirty coffee pot. He was concerned the room wasn't clean because of the covid. I had housekeeping strip the room top to bottom, replaced all the linens and gave them a new coffee pot. I heard nothing further from them so I assumed everything was okay. When the woman left, she made no comments about the room or the reason she was leaving. We have guests leave a day early because of weather conditions or other personal reasons. We don't know there is a problem unless we are told.

8/10 Good

Verified traveller

Stayed 7 nights in Aug 2020
Response from Cathy on 11 Sept 2020
Thank you for your review

10/10 Excellent

Dana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2020
Response from Cathy on 10 Sept 2020
What a great review. Thanks so much for your comments.

8/10 Good

Eva

Liked: Staff & service
Enjoyed our stay at the Regal Plaza Resort
Great location, right on the beach! The room rate was very reasonable for a Labor Day weekend. We stayed in a family suite with a separate bedroom, living room and full kitchen. Caveat, due to COVID you have to bring your own plates, cups, utensils, coffee etc. Check in was easy, no issues. You do need a $20 cash deposit for the room keys at check in. The hotel promptly refunded the $20 upon checkout. The room looked and smelled clean upon arrival. The only disappointment we had was with the air conditioner and the musty, damp smell. Once the air conditioner was running it smelled. The hotel is older and outdated, but overall, we were pleased with the room. It is a 3 star hotel as described. It is not a 4 star so don't expect that. The room was very spacious and we took advantage of using the kitchen for meals because most of the restaurants had a 2 hr wait for breakfast, lunch and dinner so it was easier to cook in the room. We went food shopping at the Acme located about 2 miles from the hotel. Everything was close by. There is a "Jamaican me hungry" restaurant onsite. The breakfast was excellent. Although, we had to wait about 45+ mins to be seated. Parking was okay, but can be frustrating. One day there was no spots left because of non-guests parking. The hotel does enforce with police giving tickets. Hotel was accommodating and told us to park in the staff spot or in front until a spot opened and they would pay for any parking tickets. Beach/Pool A++
View from our balcony
view of family suite living room area
Stayed 3 nights in Sep 2020
Response from Cathy on 9 Sept 2020
Thank you for responding We appreciat the time it took to do so.

2/10 Terrible

Laura, NY

Travelled with partner
Liked: Cleanliness, amenities
Disliked: Staff & service, property conditions & facilities
Someone entered our room when we were out and emptied a full bottle of vodka refilling it with water so it froze in the freezer. Although the manager reimbursed us we were appalled that someone employed by them would do this. We are also concerned our credit cards are jeopardized. There were no security cameras in the hallway either. Overall sure to the lack of security I would not stay here again.
Stayed 3 nights in Sep 2020
Response from Cathy on 8 Sept 2020
This guest entered my lobby waving a large glass bottle with frozen liquid in it and asked me if vodka will freeze in the freezer. I had no idea who he was, but I answered no. He proceeded to accuse my housekeeper of stealing his vodka and replacing it with water. My housekeeper is a young mother of three and is not a drinker. which I told him. Rather than get into an argument in front of my other guests I paid him $36.00 for the bottle. We have never had an incident like this, I don't know what happened to his vodka and none of my other employees would have entered his room. He decided, without asking the woman he accused, that she was guilty. Why does he think his credit cards were in jeopardy as we provide a room safe for their valuables?