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Reviews of Executive Inn and Suites Wichita Falls

2.5 out of 5
Executive Inn and Suites Wichita Falls
1750 Maurine St, Wichita Falls, TX

Reviews

7.8

Good

Rating 10 - Excellent. 341 out of 918 reviews" "
Rating 8 - Good. 304 out of 918 reviews" "
Rating 6 - Okay. 146 out of 918 reviews" "
Rating 4 - Poor. 58 out of 918 reviews" "
Rating 2 - Terrible. 69 out of 918 reviews" "

8.0/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

7.4/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

Lucille

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Price was reasonable, easy to find location. Restaurants lose by. What I didn't like - couldn't figure out the TV channel, only could find sport channels.
Stayed 1 night in May 2024

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Management on 8 May 2024
Thank you for your review.

4/10 Poor

Miranda

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
This hotel isn’t in the best area which is fine compare to everything else, my main issue was the cleanliness. There was vomit in the hallway by the trash can from before I arrived even until I checked out two days later. The walls were dirty the shower too, I didn’t even want to shower there but I had to. The floors were even dirty I was shocked and told my husband about it and he said next time he’s booking our stay. I was traveling with children to visit him at the military base and I will never stay at this hotel again. Pool wasn’t working, breakfast was limited, everything was dirty. Go somewhere else unless that appeals to you.
Stayed 2 nights in Apr 2024
Response from Management on 8 May 2024
Thank you for your review. If there was vomit in the hallways other guests would have said something to the staff but nobody did, and our housekeeping staff said they did not see any. Our rooms are clean so not sure what your talking about being dirty. The pool is closed due to being repair work being done on it. honestly if you did not like it here why stay for 2 nights you could have gone else where.

6/10 Okay

Sherry

Travelled with group
Disliked: Staff & service, amenities, property conditions & facilities
When we arrived a pile of water was coming out of the refrigerator…housekeeping didn’t plug it back in. Then the air conditioning was leaking we slipped on it in the morning. After tells my management…they said sorry.
Stayed 1 night in May 2024
Response from Management on 6 May 2024
Thank you for your review.

10/10 Excellent

Garrett

Liked: Cleanliness, staff & service, property conditions & facilities
Nice staff
Stayed 1 night in May 2024

8/10 Good

Cara

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
I'd been told their pool was "being repaired" for the last 3 months. Fine, but then their changeable marquee shouldn't say "IN POOL" and their website shouldn't reference it either. If I hadn't seen it referenced in other reviews I wouldn't have known and would have been quite upset. After all this time of the pool being closed they shouldn't be able to claim they have one at all!
Stayed 2 nights in Apr 2024
Response from Management on 29 Apr 2024
Thank you for your review. The pool is being repaired and yes it does take time. Online we do have it blocked so not sure which website your referring too.

6/10 Okay

Deborah

Stayed 1 night in Apr 2024

10/10 Excellent

Josh

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay for the price.
Stayed 1 night in Apr 2024
Response from Management on 13 Apr 2024
Thank you for your great review.

6/10 Okay

Viola

Stayed 1 night in Apr 2024
Response from Management on 29 Apr 2024
Thank you for your review.

8/10 Good

Laura

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Management on 8 Apr 2024
Thank you for your review.

6/10 Okay

Jennifer

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The hotel had a cluttered feeling to it. Room smelled musty, towel rack had rust on it, stains on the couch, and there was some red sauce caked on the floor. Bed was super comfy though and the staff was friendly.
Stayed 1 night in Mar 2024
Response from Management on 10 Mar 2024
Thank you for your review, we will look into the towel rack and the couch and have them cleaned.

10/10 Excellent

Jenna

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This room, compared to other reviews in the area was very clean! Especially for being a pet friendly hotel. We are very please for the price especially.
Stayed 1 night in Mar 2024
Response from Management on 9 Mar 2024
Thank you for the wonderful review, we are glad that you enjoyed your stay with us and look forward to seeing you again soon.

8/10 Good

Shawna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall I would definitely stay here again! Unfortunately I was very sad because the indoor pool was closed because someone broke a glass Bottle in the pool. Due to an emergency we had to leave after one night. The manager was very understanding and happily let us cancel our second night and refunded our money. I was disappointed that they didn't have a big selection for breakfast but overall our stay was good. Very clean and great customer service.
Stayed 2 nights in Mar 2024
Response from Management on 8 Mar 2024
Thank you for your review, we are glad that you enjoyed you stay with us. We do apologize for the pool being closed. We serve a limited continental breakfast.

8/10 Good

Cassie

Travelled with family
This is the second time we’ve stayed here. The staff is very friendly. The pool was closed again. The facility could use some cosmetic work, paint, lighting… but the rooms were clean and beds comfortable
Stayed 2 nights in Mar 2024
Response from Management on 8 Mar 2024
Thank you for your review.

10/10 Excellent

Bryan

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place to sleep Very friendly staff
Stayed 1 night in Mar 2024
Response from Management on 4 Mar 2024
Thank you for your review. We are glad that you enjoyed your stay with us.

8/10 Good

Ellen

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have stayed here before, a few times. I have not been charged for a cleaning fee for my service dog. I was charged ahead of time, and told i would have to talk to the manager about it in the morning. ADA law says this is illegal. Plain and simple.
Stayed 1 night in Mar 2024
Response from Management on 2 Mar 2024
Thank you for your review, We have issued you a refund and do apologize for our front desk agents mistake.

10/10 Excellent

Nadir

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff, clean rooms, hot water and free breakfast.
Stayed 4 nights in Feb 2024
Response from Management on 28 Feb 2024
Thank you for your wonderful review, we are glad that you enjoyed your stay with us.

10/10 Excellent

Kenia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean hotel, customer service was good and attentive I would stay here again
Stayed 4 nights in Feb 2024
Response from Management on 21 Feb 2024
Thank you

8/10 Good

Tiffany

Travelled with family and small children
Very convenient location right off the highway. Easy to get to and from the Air Force base, the reason we were there.
Stayed 2 nights in Feb 2024
Response from mgmt on 21 Feb 2024
Thank you

8/10 Good

Dustie

Liked: Staff & service, property conditions & facilities
Adequate. Filled the need for our brief stay with dogs.
Stayed 1 night in Feb 2024
Response from mgmt on 18 Feb 2024
Thank you

8/10 Good

Jamie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were very clean. The outer area of property can use some work
Stayed 1 night in Feb 2024
Response from Management on 13 Feb 2024
Thank you for your review.

8/10 Good

Tanya

Stayed 1 night in Jan 2024
Response from Management on 13 Feb 2024
Thank you for your review.

6/10 Okay

Jadyn, Hutchinson

Liked: Staff & service
Disliked: Cleanliness
it wasn’t a bad hotel but i wouldn’t stay there again
Stayed 2 nights in Feb 2024
Response from Management on 5 Feb 2024
Thank you for your review, Please let us know what you did not like about us.

10/10 Excellent

EDDIE

Stayed 1 night in Jan 2024
Response from Management on 20 Mar 2024
Thank you for your review, we are glad that you enjoyed your stay with us.

6/10 Okay

Alisa

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
While the property appeared to have undergone some recent updates (paint, carpeting, etc) we were disturbed to find that the window to our room was broken and unable to be locked. Tired from driving all day, we decided to take our chances. Also, there were towels, but no wash cloths, and the shower water temp never got above just barely warm. Packets of hot cocoa or tea would have been a nice addition to breakfast, as the only options were coffee amd juice. The vending machine on the first floor also seemed to be non-working. $75/night was too high for this property in my opinion.
Stayed 1 night in Jan 2024
Response from Management on 29 Jan 2024
Thank you for your review.

10/10 Excellent

Christina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Management on 29 Jan 2024
Thank you for your review.

6/10 Okay

SHERENE

Disliked: Property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Management on 29 Jan 2024
Thank you for your review

8/10 Good

Anne

Liked: Cleanliness, staff & service
Please make sure that there are outlets on both sides of the bed. Two people have a lot of need for device plug ins and outlets. CPAP (breathing) machines require an outlet near the head if the bed.
Stayed 1 night in Jan 2024
Response from management on 13 Jan 2024
Thank you for your review, we will be adding extra outlets on both sides of the bed.

8/10 Good

Chris

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Business Stay
Exactly what you need if you need a no frills place to stay. Clean and staff was friendly.
Stayed 3 nights in Jan 2024
Response from Management on 29 Jan 2024
Thank you for your review.

6/10 Okay

Chelsea

Travelled with family
Liked: Staff & service
Disliked: Room comfort
The stay was fine. Beds were okay, pillows were not great. The indoor pool was closed due to glass being broken in it, looked liked it had been closed a while. Service was great, I had left my debit card on the counter and they gave me a call so I knew. Breakfast was cereal, bread for toast, and waffles.
Stayed 1 night in Jan 2024
Response from management on 13 Jan 2024
Thank you for your review,

8/10 Good

Kristen

Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from management on 13 Jan 2024
Thank you for your review.

10/10 Excellent

Jody

Stayed 1 night in Dec 2023
Response from Management on 14 Jan 2024
Thank you for your review.

4/10 Poor

Amy

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
has really gone downhill since our last stay
Have stayed here multiple times before, it has definitely gone downhill since our last stay (about a year ago). For starters, they called right after I made the reservation to say there was a glitch, the price we booked was wrong, it will be more. I said ok fine but it appears a month later that "glitch" still isn't fixed. When we called the day of checkin to let them know we'd arrive after 10pm and to ask the pool hours, the front desk guy straight up LIED and said the pool will be open "tomorrow 1pm to 9pm." I asked why 1pm when checkout is 11am and he didn't have an answer. Got there to find the pool is empty and clearly under renovation for some time. Hallways smell bad here...booked room for 3 people, the pullout mattress was so old and cheap it was about 1" thick and was covered in stains. Just nasty, this is a 1/2 star hotel at best. There were no linens for pullout the room, we had to request and then wait, even though we clearly booked for 3 people and needed to use that pullout as there was only 1 bed. Will definitely not stay here again. Not recommended!
Stayed 1 night in Dec 2023
Response from management on 13 Jan 2024
Thank you for your review. sorry about your experience

8/10 Good

Rebecca, Ozark

Stayed 1 night in Dec 2023
Response from management on 13 Jan 2024
Thank you for your review

6/10 Okay

Emily

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Stayed 3 nights in Dec 2023
Response from management on 13 Jan 2024
Thank you for your review

10/10 Excellent

Andreina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from management on 13 Jan 2024
Thank you for your review

10/10 Excellent

James

Stayed 1 night in Dec 2023
Response from management on 13 Jan 2024
Thank you for your review

6/10 Okay

Stuart

Travelled with family, Travelled with family and small children
Liked: Cleanliness
It’s decorated cute but not everything is working or up to date. Shower is tiny. Outlets are loose. Breakfast is cold cereal.
Stayed 1 night in Dec 2023
Response from management on 13 Jan 2024
Thank you for your review

10/10 Excellent

Jillian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice and clean and price efficient
Stayed 1 night in Dec 2023
Response from Management on 5 Dec 2023
Thank you for your review. We are glad that you enjoyed your stay with us.

8/10 Good

Mauricio

Travelled with family
Liked: Cleanliness, room comfort
It was just a pit stop on our way to Houston Texas. We left at 5am so we didn’t get to have breakfast. Over all it was fine. We stayed in a 3 bed room. Dog friendly was a plus! But it sucked there was only one exit/entrance to let out the dogs in the cold season and being the furthest from the door.
Stayed 1 night in Nov 2023
Response from Management on 5 Dec 2023
Thank you for your review. We are glad that you enjoyed your stay. However we only have 1 entrance/exit so that we can monitor who is on the property and the safety of our guest and staff is a plus.

10/10 Excellent

Cynthia

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff is amazing! I have been here almost a year and they always welcome me like I’m part of the family ❤️
Stayed 4 nights in Nov 2023
Response from Management on 3 Dec 2023
Thank you for your review Cynthia, we love having you stay with us. Looking forward to seeing you again soon.

10/10 Excellent

Cassie

Stayed 3 nights in Nov 2023
Response from management on 13 Jan 2024
Thank you for your review

2/10 Terrible

Joe

Stayed 1 night in Nov 2023
Response from Management on 22 Nov 2023
Thank you for your review.

10/10 Excellent

kathryn

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
I was on 1st floor
Stayed 1 night in Nov 2023
Response from Management on 18 Nov 2023
Thank you for your review.

4/10 Poor

Kelly

Stayed 1 night in Nov 2023
Response from Management on 18 Nov 2023
Thank you for your review.

10/10 Excellent

Cynthia

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
I stay there frequently for business and the hotel, service, and rooms are always excellent
Stayed 3 nights in Nov 2023
Response from Management on 18 Nov 2023
Thank you for your review Cynthia, we are glad that you enjoy staying with us and look forward to seeing you again soon.

4/10 Poor

Chloe

Travelled with family
Liked: Room comfort
Disliked: Cleanliness
Stayed 3 nights in Nov 2023
Response from Management on 18 Nov 2023
Thank you for your review.

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall a good stay.
The location was convenient for us, as it was near Sheppard AFB and the highway. The staff was very friendly and helpful. Parking was easy, the bed was comfortable and the room was clean. That's mostly what is important to me. Breakfast was pretty much just cereals, but I wasn't expecting anything much. So that was no big deal. They only had powdered creamer and that's a tough one to overlook. But the rest I could live with comfortably. Overall, they did a good job and I would stay there again, which is probably the best endorsement one can give.
Stayed 2 nights in Nov 2023
Response from Management on 14 Nov 2023
Thank you for your review.

6/10 Okay

SHONYA

Travelled with family, Travelled with pets
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The bed was comfortable. Couch was dirty with stains. Needed upgrades.
Stayed 1 night in Nov 2023
Response from Management on 14 Nov 2023
Thank you for your review.

8/10 Good

LIZA

Travelled with family
Liked: Staff & service, amenities
Location is okay. We were just not familiar with the city. Had a weird clean smell. Missing the eggs, hash, and sausage for Continental advertising. Good waffles though. Shower head was an outdated detachable and angled wrong.
Stayed 1 night in Nov 2023
Response from Management on 11 Nov 2023
Thank you for your review. Lisa