Reception

Reviews of Comfort Inn Wichita Falls Near University

2.5 out of 5
Comfort Inn Wichita Falls Near University
4414 Westgate Street, Wichita Falls, TX

Reviews

8.6

Excellent

Rating 10 - Excellent. 316 out of 628 reviews" "
Rating 8 - Good. 191 out of 628 reviews" "
Rating 6 - Okay. 77 out of 628 reviews" "
Rating 4 - Poor. 19 out of 628 reviews" "
Rating 2 - Terrible. 25 out of 628 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities
Nice staff, my room & all of hotel was clean and nice.
Stayed 2 nights in May 2024
Response from Manager on 17 May 2024
Hello Anthony,We're delighted to hear you enjoyed the cleanliness of your room and the hotel, along with the service provided by our staff. Your feedback is valuable to us as we strive to ensure all guests have a pleasant stay. Thank you for sharing your experience with us!

8/10 Good

Jo

Stayed 2 nights in Apr 2024
Response from Manager on 17 May 2024
Hello Jo, We appreciate your recent stay at our hotel. If you have any specific feedback, we encourage you to kindly reach out to us directly. We value your experience and look forward to welcoming you back in the future.

10/10 Excellent

Karla

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were clean and great stay. Pool is a bit out dated but the hot tub was great!
Stayed 2 nights in Mar 2024
Response from Manager on 17 May 2024
Hello Karla,We're glad to hear you found our rooms clean and enjoyed your stay. We appreciate your feedback on our pool and are pleased to hear you enjoyed the hot tub. Your comments will be shared with the team for future improvements.

10/10 Excellent

Esmeralda

Stayed 1 night in Mar 2024
Response from Manager on 17 May 2024
Hello Esmeralda,Your five-star rating is greatly appreciated. We are thrilled to hear that you enjoyed staying in our hotel. Thank you so much, waiting to serve you again!

8/10 Good

Bob

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Manager on 17 May 2024
Hello Bob, Thank you for taking the time to complete our survey! We want you to know that your feedback and rating of our hotel is of utmost importance to us. We would appreciate it if you could kindly reach out to us directly with any specific feedback you may have, so that we may address your concerns accordingly. On behalf of our entire staff, we thank you for your business and we hope to see you again when your travels bring you back to the area!

10/10 Excellent

leonardo, Austin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Bed and bed linens were good quality.
Stayed 1 night in Mar 2024
Response from Manager on 17 May 2024
Hello leonardo,We appreciate your positive feedback on our bed and bed linens. Your comfort is important to us, and we're delighted to know you had a restful stay. Should you have any further feedback or questions, please feel free to reach out to our management team.

8/10 Good

Jose Maria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great place
Stayed 2 nights in Feb 2024
Response from Manager on 17 May 2024
Hello Jose Maria,We're glad to hear you enjoyed your stay with us. If you have any further feedback or suggestions, please feel free to get in touch with our management team. We appreciate your valuable input.

10/10 Excellent

Mary

Liked: Cleanliness, property conditions & facilities
Have stayed at many hotels. I alway return to this one when I have to stay over nite in Wichita Falls.
Stayed 1 night in Jan 2024
Response from Manager on 17 May 2024
Hello Mary,We are thrilled to hear that you choose our hotel when visiting Wichita Falls! Your loyalty and positive feedback mean the world to us. We look forward to welcoming you back for another comfortable stay in the future.

10/10 Excellent

David

Stayed 2 nights in Nov 2023
Response from Manager on 17 May 2024
Hello David,We are delighted you had an outstanding stay and that you loved all aspects of our hotel. Thank you for the excellent rating, and we look forward to hosting you again soon.

8/10 Good

Beverly

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

8/10 Good

Jack

Liked: Cleanliness, staff & service, property conditions & facilities
Conveniently located, lots of big work trucks made the parking lot hard to navigate.
Stayed 1 night in Oct 2023

10/10 Excellent

ann z

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

8/10 Good

Timothy

Liked: Cleanliness, staff & service
Stayed 1 night in Oct 2023

10/10 Excellent

Pat

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Everything was very clean. Staff were friendly and knowledgeable about surrounding area. Breakfast was outstanding.
Stayed 1 night in Oct 2023

2/10 Terrible

Mark Glasgow

Stayed 2 nights in Sep 2023

8/10 Good

Xavier

Stayed 1 night in Sep 2023

10/10 Excellent

Albert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

8/10 Good

Christa

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
When i checked in the front desk person was complaining that she had to help me.
Stayed 1 night in Sep 2023

10/10 Excellent

Wesley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Staff - Kenny and his crew are excellent.
Stayed 2 nights in Aug 2023

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

10/10 Excellent

Linda

Stayed 2 nights in Aug 2023

8/10 Good

Edna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I haven’t stayed at a hotel in quite some time. There was a slight smell to it, but I’m assuming most hotels with a pool have this same smell. It smelled and felt wet. The room itself was pretty clean. Location was convenient and staff were friendly. Overall a good experience!!
Stayed 1 night in Aug 2023

10/10 Excellent

Pamela

Stayed 1 night in Aug 2023

2/10 Terrible

Michael

Travelled with family
Disliked: Amenities
When we pulled the sheets back, they were dirty. It looked as though they just made up a dirty bed. Stains all the way through to the mattress cover. Breakfast was not great. Coffee was not hot. The only bright spot was the staff was friendly and changed our rooms. Find another place to stay!!!!
Stayed 2 nights in Jul 2023

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

10/10 Excellent

Tommy

Stayed 1 night in Jul 2023

10/10 Excellent

Martha

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Clean rooms and friendly staff.
Stayed 1 night in Jul 2023

6/10 Okay

David

Business traveller
Not bad not great
Stayed 1 night in Jul 2023

8/10 Good

Erica

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
There were a few issues that came up but the staff was friendly and handled things well.
Stayed 1 night in Jun 2023

4/10 Poor

Angela

Travelled with partner
Disliked: Staff & service, property conditions & facilities
From the minute we checked in it was one disaster after another. We will never stay here again.
Stayed 1 night in Jun 2023

10/10 Excellent

Victoria

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023

10/10 Excellent

nicole

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
No complants
Stayed 1 night in Jun 2023

10/10 Excellent

Alexandria

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023

6/10 Okay

Verified traveller

Travelled with family
Liked: Property conditions & facilities
Disliked: Cleanliness
119
Staff was friendly and helpful. The walkin shower was walls was stained bad like they were not cleaned. Told manager he will check it out
Stayed 2 nights in Jun 2023

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good experience
Stayed 1 night in Jun 2023

10/10 Excellent

Isela

Stayed 1 night in Jun 2023

6/10 Okay

Jamie

Travelled with partner
Liked: Cleanliness
Not enough parking for elderly without handicap spaces!
Stayed 1 night in Jun 2023

10/10 Excellent

Alissa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023

10/10 Excellent

Heidi

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, check-in staff was very friendly & helpful!
Stayed 1 night in Jun 2023

8/10 Good

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2023

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Comfort ...
The room was not cleaned and into our stay we had no hot water. To make matterw worse, someone on our floor was smoking weed and it seeped into our room. I did onform the front desk and they did investigate and later put a note under the doors.
Stayed 3 nights in May 2023

10/10 Excellent

Ray

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2023

10/10 Excellent

Joshua

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in May 2023

10/10 Excellent

Darcel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023

10/10 Excellent

Aaron

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Single night, was good place for reasonable price
Stayed 1 night in May 2023

10/10 Excellent

melvin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Kathryn at the front desk greeted us right away and was just delightful
Stayed 3 nights in May 2023

10/10 Excellent

Gale

Liked: Cleanliness, staff & service, property conditions & facilities
Was a little afraid it might not be so great for the price but was very happy with my stay. Friendly staff. The only thing that could be better was I stayed 5 nights and got no room service so I had to empty my own trash
Stayed 5 nights in May 2023

8/10 Good

Darlene

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing fancy but a nice clean place to rest your head. Bed was comfortable. Breakfast was good. No complaints, will definitely stay here again.
Stayed 2 nights in Apr 2023

8/10 Good

Melissa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023