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"NEVER AGAIN will we book our stay in this hotel! We had confirmed reservations but when we got there, we had no room and nobody to talk to coz its self check in and customer service was terrible. We only got informed (thru email)that we had no accommodations when we got to the hotel at 10:40pm after we were assured (also thru email) two hours prior that our room was ready. The agent that I spoke to ( after waiting on the line for 20 mins) also hang up on me without even resolving our problem or even apologizing for the inconvenience. We had to look for another place to stay late at night and had to pay 3x the price of this hotel coz of their mistake. You should be ashamed of yourselves! And you should be reimbursing us for the payment of the other hotel accommodation .Kiteville Owego in New York is the worst ever!! And your customer service is also terrible!! Somebody should have at least called us to inform us about your overbooking earlier, not by email coz nobody always checks emails while driving. If there was an option for no star in this review, that is what you will be getting from me. TERRIBLE! NO STARS!!!!"

"Staff was very nice and helpful. Good location"

"It was a nice stay. The pool was too small."

"We have stayed at this hotel previously. The staff were helpful. The place was very clean. It’s an older property smelling a little musty. The beds were comfortable and the place was quiet on a very busy weekend."

"The front desk managers were nice & helpful. The bed was comfortable. The room had multiple water stains on ceiling and the bathtub was not clean. It also had a musty smell."

"the room and bathroom were older. the elevator was dirty. it had very minimal breakfast"

"Clean, staff friendly,everything ok!"

"Clean room great staff great breakfast"

"Good"