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Reviews of Quality Inn & Suites

2.5 out of 5
Quality Inn & Suites
2385 Aubrey Lake Rd, White, GA

Reviews

6.2
Rating 10 - Excellent. 27 out of 131 reviews" "
Rating 8 - Good. 29 out of 131 reviews" "
Rating 6 - Okay. 23 out of 131 reviews" "
Rating 4 - Poor. 32 out of 131 reviews" "
Rating 2 - Terrible. 20 out of 131 reviews" "

6.6/10

Cleanliness

7.0/10

Staff & service

5.2/10

Amenities

6.2/10

Property conditions & facilities

5.6/10

Eco-friendliness

Reviews

2/10 Terrible

April

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I didnt like at at all. There was roaches. There was a hole beside the front door to the wall. There was mold all over room.. weird people lurking outside our room.i would not ever go back and if yall r smart yall wouldnt either. I tried getting a refund and was going to checkout but nobody responding to our complaints
Stayed 6 nights in Dec 2023

10/10 Excellent

Jackie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

2/10 Terrible

Destyni

Stayed 1 night in May 2023

10/10 Excellent

William

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in May 2023

4/10 Poor

Mike

Travelled with family
Disliked: Property conditions & facilities
Our room had a warped entry door that was hard to open and close (stuck on jamb/latch). The bathroom door was rotted out at the bottom 8 inches. The toilet was right next to a side wall that the TP was on (inconvenient and uncomfortable). The only "hot" item was waffles and the batter was so runny that the waffle was doughy. Upon being asked we stated that we did not need adjoining rooms, the other room should NOT have been rented. The bathroom was so filthy that they would not even shower, there was almost no TP on the roll and no spare. SAFETY HAZARD: The lights between the beds would just come on on their own, finally unplugged being concerned that a fire might start in their sleep. There was also an exterior outlet by the office door with no covering whatsoever.
Stayed 1 night in Mar 2023

6/10 Okay

alexander

Liked: Cleanliness, staff & service
Stayed 1 night in Oct 2022

4/10 Poor

Lori

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Oct 2022

10/10 Excellent

Kathleen

Stayed 1 night in Aug 2022

4/10 Poor

Owen

Travelled with family
Liked: Staff & service
Disliked: Room comfort
Pool was not open. I picked a hotel with a pool for the kids. We had no pool. Also, I paid for a suite. I ended up in a king room with a pullout. So I paid for a suite, but received a lesser room.
Stayed 3 nights in Jul 2022

2/10 Terrible

James

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The pictures on the site were nothing like what the actual property looked like. Very rundown and didn't know it was a motel instead of a hotel. Would not recommended this property to anyone. Only stayed there for 30 min, went to go get dinner that was 20 min away and rebooked another hotel in Rome, GA.
Stayed 1 night in Jun 2022

10/10 Excellent

Debra

Stayed 2 nights in Jun 2022

8/10 Good

Cari

Travelled with family
Liked: Staff & service, room comfort
GOOD VALUE, not a 5 star
PROS: Nice front desk staff. Very clean lobby and breakfast area. Good, close parking. Comfortable bed. Laundry on site. Two exits from good restaurants. CONS: Cigarette butts all over parking lot, broken door and curtains. Old property. No hot food service in the morning. GOOD VALUE FOR TRAVELING OVERNIGHT.
Stayed 1 night in Mar 2022

8/10 Good

Ana

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
fast and easy to get back on the road
Stayed 1 night in Mar 2022

6/10 Okay

Zack

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Looked like people were living there. Mold everywhere
Stayed 2 nights in Mar 2022

8/10 Good

Raymond

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was quiet and easy to get to from us 411. Unusually cold temps with high winds made hard to warm up, plus there were cracks around door and windiws not sealed very well. Took about 3 to 4 hrs to get where warm enough to sleep.
Stayed 1 night in Mar 2022

6/10 Okay

Robin, Dalton

Disliked: Cleanliness
The area was very noisy, the floor was dirty and they only provided two towels.
Stayed 1 night in Dec 2021

6/10 Okay

Bradley

Business traveller
Toilet was clogged, internet was out, phone didn't work, tub was not clean, shower curtain had an oder...other than all just just OK. Called the manager twice...no return call yet...6 days later???
Stayed 1 night in Nov 2021

4/10 Poor

Rosalie

Travelled with family, Travelled with group
Liked: Staff & service
Disliked: Cleanliness, amenities
Dirty floors, dirty bed sheets with dog hair all over. We asked to switch rooms and the attendant was accommodating. When we got to the “new” room, there was vomit on the bed skirt and the carpet had not been vacuumed. We had to ask for another room yet again. They pit clean sheets on before we went up. No continental breakfast was served. Very Smokey smells even in the non smoking rooms. Trash and debris in the parking lot. But they did have a friendly desk staff.
Stayed 1 night in Nov 2021

2/10 Terrible

Manelic

Travelled with family
Disliked: Amenities, property conditions & facilities
I had no breakfast, the fridge was not working and the room smelled ugly
Stayed 1 night in Oct 2021

4/10 Poor

Jack

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
false advertising
not as advertised. No lake veiw, no breakfast. Gave a no smoking room. Supposed to be smoking.
Stayed 1 night in Oct 2021

4/10 Poor

Verified traveller

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
I would stay . Went another hotel. Obviously lost my payment. First time ever. Not one to be overly critical
Stayed 1 night in Aug 2021

2/10 Terrible

Verified traveller

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
1. Dirty men standing outside smoking weed. 2. Linens were dirty. 3. Killed 25 flies in the room. 4. Gnats in the sink. 5. Room smelled. 6. Dirty. 7. Baseboards hanging off. 8. Staff didn't know how to do a refund, and said I could come back the next day.
Stayed 3 nights in Jul 2021

4/10 Poor

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jul 2021

4/10 Poor

Verified traveller

Travelled with family, Business traveller
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Pool out of order and older property in need of general updating. Staff was very nice and hotel was clean but just not in great shape.
Stayed 5 nights in Jul 2021

8/10 Good

Armando

Business traveller
Great but I received phone calls about my credit card from the front desk
Stayed 2 nights in Jul 2021

2/10 Terrible

Kandi

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst 1.5 hour stay of my life
The room was infested with flies, there was chewed bubble gum on the bed, and dirt on the sheets. The night shift clerk was nice. When trying to discuss a refund since we left after 1.5 hours the day shift and second shift clerks were rude.
Stayed 2 nights in Jul 2021

4/10 Poor

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Pool was closed. Breakfast area wasn't stocked very well and the room was moderately clean. I should have paid more and gone somewhere else.
Stayed 1 night in Jul 2021

4/10 Poor

Melisa

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in May 2021

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, property conditions & facilities
The outside grounds had paper/garbage/cigarettes & butts all over. The interior rooms had dead spiders and bugs smashed on the walls. The bathroom was dirty. Finally the train tracks were very close and trains were very loud throughout the night. Will never stay there again.
Stayed 1 night in May 2021

6/10 Okay

Verified traveller

Liked: Cleanliness
Refrigerator was running but not cooling sodas I needed for driving. The extra security lock was broken. There was NO breakfast offered - other hotels modified breakfast - this motel eliminated it. Check in via night window - no admit to lobby. No guide to TV stations. Dated and old - but appeared clean.
Stayed 2 nights in Apr 2021

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Room was very clean, beds and pillows were amazing. Lever to turn on shower didn’t work. We chose this hotel for continental breakfast but they didn’t have it open for Covid.
Stayed 1 night in May 2021

10/10 Excellent

Cathy

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2021

4/10 Poor

Paul

Business traveller
Liked: Room comfort
Disliked: Staff & service
Probably give this one a pass
Tv didn't work. Wet slippery bathroom floor from a leak. Not friendly staff. Comfortable bed and fairly cleann room.
Stayed 1 night in Mar 2021

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2021

6/10 Okay

Michel

Stayed 1 night in Nov 2020

6/10 Okay

Ryan

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Disappointed
The check in was difficult, to say the least. As the hotel didn’t get payment from hotels.com and I had to wait 25 plus minutes to get in the room. Then there was no breakfast which was part of why we stayed here
Stayed 1 night in Oct 2020

2/10 Terrible

Thomas

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2020

4/10 Poor

Don, Charlotte, NC

Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
The air conditioning was inadequate. Set the temps at 65 degrees and the room was still warm. The toilet was disgusting and filthy. I always carry a small blacklight which detects soiled bed sheets or carpets. Shining it on the toilet revealed a good deal of urine stains running on the sides of the bowl. These are the things you cannot see with the naked eye. Toilet paper wasn't changed. There was a light bulb out, and the property was unkept. Weeds everywhere, right outside the door. Horrible.
Stayed 1 night in Aug 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Had ants on nightstand and bed. Spent majority of time having to deal with that. Train right next to hotel. But lady at front was nice.
Stayed 2 nights in Jul 2020

4/10 Poor

Laurie, Milwaukee

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Not very clean. Cracked flooring to trip on. Toilet broken and ran constantly until I temporarily fixed it. Garbage cans in the parking lit hadn't been emptied for several days. I won't be back.
Stayed 1 night in Jul 2020

10/10 Excellent

Carisem

Stayed 1 night in Jul 2020

6/10 Okay

Chris

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
will not stay here again
The staff was really kind but the blanket had many stains on it so we had to use our own. We only had 1 towel for 4 people. I wouldn’t recommend this place to anyone.
Stayed 1 night in Jun 2020

10/10 Excellent

Elizabeth

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2020

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Mar 2020

2/10 Terrible

Verified traveller

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was good. Cleanliness was horrible. Bathtub was too filthy to use. We have had less than desirable conditions with Quality Inns recently and will not use Quality Inn in the future.
Stayed 1 night in Feb 2020

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness
Rooms are in need of updating. Paint, flooring has gaps in laminate seams. Bathroom was in need of fresh caulking.
Stayed 1 night in Feb 2020

10/10 Excellent

Lori

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020

8/10 Good

Peter

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Room was nice. Great bed but bathroom needed repair.
Stayed 1 night in Nov 2019

8/10 Good

Zachary

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Nov 2019

8/10 Good

Patricia, Kentucky

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very friendly. Lots of open space around. Breakfast was good. My only complaint is the hotel is next to a railroad track and trains went through several times that night.
Stayed 1 night in Oct 2019