Reception

Reviews of Midtown Motor Inn

3.5 out of 5
Midtown Motor Inn
321 VICTORIA AVE, Whanganui, Manawatu - Wanganui

Reviews

7.6

Good

Rating 10 - Excellent. 30 out of 105 reviews" "
Rating 8 - Good. 42 out of 105 reviews" "
Rating 6 - Okay. 23 out of 105 reviews" "
Rating 4 - Poor. 7 out of 105 reviews" "
Rating 2 - Terrible. 3 out of 105 reviews" "

7.6/10

Cleanliness

8.4/10

Staff & service

6.6/10

Amenities

6.6/10

Property conditions & facilities

Reviews

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service
Easy access and car parking . Very clean. Lovely comfortable bed. Great shower
Stayed 1 night in May 2019
Response from Lisa/Assistant Manager. on 15 May 2019
Hi there, thank you for taking the time to place a review. We appreciate the feedback. Look forward to seeing you the next time you are in Whanganui. Kind regards, Lisa/Assistant Manager.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Lovely stay, very quiet unit, back from the road. But no hair drier in unit.
Stayed 1 night in May 2019
Response from Lisa/Assistant Manager. on 8 May 2019
Hi there, thank you for the review. Glad you enjoyed your stay with us here at Whanganui. We apologize that there was no hair dryer in your unit, unfortunately, sometimes they go walkabout. Our housemaids are generally very good at letting us know but this must have been an oversight. Look forward to having you next time you are in Whanganui. Kind regards, Lisa/Assistant Manager.

8/10 Good

Barry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2019
Response from Lisa/Assistant Manager. on 8 May 2019
Hi Barry, thank you for the review. Look forward to seeing you next time you are in Whanganui. Kind regards, Lisa/Assistant Manager.

8/10 Good

Verified traveller

Stayed 1 night in Apr 2019
Response from Lisa/Assistant Manager. on 1 May 2019
Hi there, thank you for taking the time to place a review, we are happy you enjoyed your stay here with us at the Midtown Motor Inn. Kind regards, Lisa/Assistant Manager.

10/10 Excellent

Carlosa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
visite wanganui en famille
famille
Stayed 7 nights in Mar 2019
Response from Lisa/Assistant Manager. on 3 May 2019
Merci pour la critique. Nous sommes heureux que vous appréciiez ce que Whanganui a à offrir, c'est vraiment un joyau caché! Au plaisir de vous voir la prochaine fois que vous voyagez. Encore une fois, merci pour l'examen. Cordialement, Lisa / Directrice adjointe.

8/10 Good

Verified traveller

Only 1 chair inside to sit on and relax also toilet bowl has a large peice out of it
Stayed 1 night in Mar 2019
Response from Lisa/Assistant Manager. on 29 Mar 2019
Perhaps next time you stay, book a kitchenette unit, with seating for eating, or go one step further and book our large kitchen unit with full size lounge suite and dining table etc. Regarding the toilet, unfortunately, had we have been aware that the toilet bowl has a crack we would have moved you to a different unit. Thanks for taking the time to place a review. Kind regards, Lisa/Assistant Manager.

2/10 Terrible

Verified traveller

Stayed 1 night in Feb 2019
Response from Lisa/Assistant Manager. on 30 Apr 2019
We find it quite annoying that a guest can leave an anonymous review without any explanation, giving us no opportunity to respond or rectify. Perhaps the next time you care to place a bad review, make yourself known to the establishment so they can take the appropriate action to rectify your problem. Thank you.

2/10 Terrible

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Feb 2019
Response from Reception on 30 Apr 2019
We appreciate knowing who you are and which unit you stayed in so we can look at the problem. However, we have not been given this opportunity. Thanks.

6/10 Okay

Verified traveller

Liked: Staff & service
Definitely needs renovation. Everything is very old including room towels etc. Overpriced.
Stayed 1 night in Jan 2019
Response from Lisa/Assistant Manager. on 3 Apr 2019
We feel that our rooms are priced accordingly, we are dated however pride ourselves on cleanliness, comfort and service. Regards,

6/10 Okay

Verified traveller

Business traveller
Liked: Staff & service
Is centrally located, fairly quiet, comfortable bed, welcoming host. Unit showing signs of wear.
Stayed 1 night in Jan 2019
Response from Kind regards, Lisa/Assistant Manager. on 1 Feb 2019
Thank you for your feedback, we appreciate it. Yes we are a little dated however pride ourselves on comfort, cleanliness and great service. Thanks again

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
we enjoyed the trip and had fun on the paddle steamer
Stayed 2 nights in Jan 2019
Response from Kind regards, Lisa/Assistant Manager on 1 Feb 2019
Thanks for the review. Yes the paddle steamer is definitely something to check out! Thanks for taking the time, look forward to seeing you next time you are in Whanganui.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2019
Response from Lisa/Assistant Manager. on 25 Jan 2019
Hi there. Great, thanks for placing the feedback, see you next time you are in Whanganui

8/10 Good

Verified traveller

It was convenient and not far fro the function I was attending.
Stayed 1 night in Jan 2019
Response from Lisa/Assistant Manager on 25 Jan 2019
Great, thank you for taking the time to place a review. We appreciate the feedback. Hope you enjoyed the function. See you next time you are in Whanganui.

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
As expected for a great price. Cleanliness particularly in the bathroom could have been better at almost no cost to the owners.
Stayed 1 night in Jan 2019
Response from Kind regards, Lisa/Assistant Manager. on 17 Jan 2019
Thank you for taking the time to place a review. Yes we feel we are priced accordingly. Regarding the cleanliness, our housemaids are of great standard, our units may be a little dated however, usually clean, well presented and comfortable so am surprised for the negative comment on the cleanliness. Wish you had have bought it to our attention so we had the opportunity to address it if this was the case however, we appreciate all feedback.

6/10 Okay

Verified traveller

Liked: Cleanliness
Disliked: Room comfort
Stayed 1 night in Jan 2019
Response from Lisa/Assistant Manager. on 16 Jan 2019
Thank you.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Good value for your money, beds were comfortable and rooms were surprisingly quiet
Stayed 1 night in Jan 2019
Response from Lisa/Assistant Manager. on 9 Jan 2019
Hi there, thank you for the feedback. Yes, although we are located in the prime location situated in the heart of town, Victoria Avenue, our units are set well back from the road so our guests are not annoyed by the road noise. Look forward to seeing you next time you are in Whanganui. Kind regards, Lisa/Assistant Manager.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location, Clean and excellent value. Rooms a little dated but clean and all I required. Excellent water pressure for the shower.
Stayed 1 night in Dec 2018
Response from Lisa/Assistant Manager. on 12 Dec 2018
Hi there, thank you for taking the time to place a review, we appreciate the feedback. See you next time you are in Whanganui. Kind regards, Lisa/Assistant Manager.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It's a nice place and I'll be using it again soon. I would also recommend to other people I work with. Regards Ben Taylor
Stayed 3 nights in Nov 2018
Response from Lisa/Assistant Manager. on 5 Dec 2018
Hi Ben, thank you for taking the time to place a review. I am pleased you enjoyed your stay, and you are welcome back the next time you are in Wanganui. Look forward to seeing you then. Kind regards, Lisa/Assistant Manager,

8/10 Good

Mike, Marton NZ

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very handy for what we had on,all walking distance
Stayed 2 nights in Nov 2018
Response from Lisa/Assistant Manager. on 1 Dec 2018
Hi Mike, thank you for the feedback. We appreciate it. Look forward to seeing you next time you are in Wanganui. Regards, Lisa/Assistant Manager.

4/10 Poor

Verified traveller

Below standard. Old and worn out decor. In need of updating l. Very little complimentary items. Staff really approachable and helpful.
Stayed 4 nights in Nov 2018
Response from Lisa/Assistant Manager. on 28 Nov 2018
We are sorry you didn't enjoy your stay, We agree that we are a little dated, and feel we are priced accordingly. We also pride ourselves on service, comfort and cleanliness. Regards,

8/10 Good

Verified traveller

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
A good place for one night The place is located near McDonald's and Burger King
Stayed 1 night in Nov 2018
Response from Lisa/Assistant Manager. on 24 Nov 2018
Hi there. Thanks for the review. Glad you enjoyed your stay. Kind regards, Lisa/Assistant Manager.

6/10 Okay

Mabel, Tauranga

Liked: Staff & service
Disliked: Property conditions & facilities
The staff were very helpful, leading into our visit with a VIP guestlist. Im grateful for their support , their dressing the VIP rooms, and their managing the flexibility required. The rooms are a little sad, but the rates are good and the reception is great and we will stay there again
Stayed 3 nights in Nov 2018
Response from Lisa/Assistant Manager. on 14 Nov 2018
Hi Mabel, thank you for placing a review. Thank you for the nice comments, we always go the extra mile to accommodate our guests, and we may be a little dated but feel our prices reflect on this. We pride ourselves on the cleanliness and comfort. Having your group was a pleasure, and giving you a free unit was the least we could do to make your stay more comfortable. Look forward to next time. Kind regards, Lisa/Assistant Manager.

2/10 Terrible

Roy, Waipukarau

Disliked: Cleanliness, property conditions & facilities
The room smelt musty and damp.The paint is falling off the walls in the bathroomNot worth the amount being charged and if we had not paid we would have gone else where.We have stayed at a lot cheaper and better in Whanganui.
Stayed 3 nights in Sep 2018
Response from Lisa/Assistant Manager. on 12 Sept 2018
We are sorry you didn't enjoy your stay. We consider ourselves budget accommodation and are priced accordingly. You were upgraded to a cooking unit at no extra charge and had we have known you were not satisfied, we would have made arrangements to accommodate you elsewhere. We are a little dated but pride ourselves on comfort and cleanliness. However, thanks for taking the time to place a review.

8/10 Good

Ian, Wellington

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bit dated facilities but very clean and comfortable
Stayed 1 night in Sep 2018
Response from Lisa/Assistant Manager. on 5 Sept 2018
Hi Ian, thank you for taking the time to place a review. we appreciate the feedback. Look forward to seeing you next time you are in Wanganui. Kind regards, Lisa/Assistant Manager.

8/10 Good

Anna

Liked: Cleanliness, staff & service
Great location. Decor a bit tired. No hairdryer
Stayed 1 night in Aug 2018
Response from Lisa/Assistant Manager. on 15 Aug 2018
Hi Anna, thank you for the review. We appreciate the feedback. Kind regards,

10/10 Excellent

Kathy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location and lots to do
Great stay, friendly staff and great location.
Stayed 1 night in May 2018
Response from Lisa/Reception on 20 May 2018
Hi Kathy, its nice to hear that you have enjoyed your stay with us, and you would be welcome back any time you are again in Wanganui. Thank you.

10/10 Excellent

Kathy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
Great location and friendly staff.
Stayed 5 nights in May 2018
Response from Lisa/Reception on 20 May 2018
Hi Kathy, thank you for taking the time to place some feedback, we appreciate it. Look forward to seeing you next time you are in Wanganui. Thanks again.

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay apart from 1 rude lady .
It was a very good stay ‘ perfect for us ! The service we got from the man was amazing !! Only the next day the lady who came to tell us it’s check out time , was extremely rude towards us & made us feel very uncomfortable & she started cleaning the room while we were still trying to pack our belongings. Other than that was very good.
Response from Assistant Manager on 19 May 2018
I am glad you took the time to write a review, it lets us express our opinion also. From the time you checked in, we had nothing but trouble with your group. Firstly, you booked for 2 guests, and in fact there were 5. The manager was good enough to let you in without an extra charge for the extra guest. Later in the evening, the manager came to your unit on 2 occasions to warn you about the noise being made out the front of your unit while your group were outside drinking. The next morning, another guest in a unit next to you complained that the noise continued from inside the unit until 4.30am! After which time, come 10am there was still no sign of any of your group departing, I phoned your unit and you agreed to depart soon. Come 10.30am, I came and knocked on your door and one of your guests stated you would be out in 5 minutes, come 11am I came back to your door, entered while you all were collecting your belongings and simply because I wanted to ensure that there were no damages to the unit due to the revolting mess and foul smell of alcohol which was very evident from the door. Your swearing was also unacceptable, showing no respect for other guests in the complex. The state of unit was very messy, alcohol spilled on the floor, marks on the walls beside the bed, furniture all rearranged, rubbish everywhere... so yes, I was ensuring you guys were leaving! For future reference you certainly will not be welcome to stay with us again. So 'my' mannerism comes down to 'you' I'm afraid, your behaviour and lack of respect for our property and other guests was unacceptable.

6/10 Okay

Felix P

Liked: Staff & service
Disliked: Cleanliness
Response from Reception on 17 May 2018
Thank you.

4/10 Poor

Verified traveller

Disliked: Staff & service, property conditions & facilities
Not overly impressed
Arrived to check in and it took 10 mins before I could get anyone to reception, their telephone system was not working properly . Bit noisy units are not soundproof. windows not double glazed. Could do with info about local eateries and perhaps a map of the area. Not everyone has internet that they carry with them.
Stayed 1 night in Apr 2018
Response from Lisa/Reception on 4 May 2018
Dear guest. Mostly, guests who are unfamiliar with Wanganui will ask on arrival where specific restaurants are and we are only too happy to point you in the right direction. Yes most people have google these days however we still accommodate those who do not and carry lost of information and maps in our reception area. Sorry for any delays in checking you in, there is a telephone on the reception desk that you just pick up and someone will answer where ever they are in the complex. Regarding the soundproofing, we generally do not have complaints about the units being too noisy as we are set well back off the road so avoid the unwanted noises. If you had have expressed your concerns we would have tried to assist in any way possible. Sorry you did not enjoy your stay and hope you find accommodation more suitable to your needs next time you are in Wanganui.

8/10 Good

Tis, Feilding

Liked: Cleanliness, staff & service, room comfort
It was suitable for our one night stay. Location was great. Shame about the motorcyclists starting their bikes up and there was all this thumping and banging going on in the early hours in the motel nxt door.
Stayed 1 night in Apr 2018
Response from Lisa/Reception on 18 Apr 2018
Thank you for taking the time to place a review. We apologise for the sound of the bikes, unfortunately they were leaving early to catch the 8am ferry. Look forward to seeing you next time you are in Wanganui.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quiet motel close to center of town.
We stayed only one night, and the facilities were excellent for our needs. We were a group of four adults, with one elderly lady - and booked a ground floor Family Facility unit which consisted of two rooms with a communicating door. Both units had bathrooms, and toilets, and one had a flat floor shower, the other being a shower over a bath. Both rooms had a queen bed and a king single. This meant my mother had privacy, but also the security of knowing we were not far away. The price for the night was very reasonable. The gentleman host was very friendly and I would stay there again if I visit Wanganui again. The only negative was that my husband found the bed too soft, but I liked it, so you can't please everyone...
Stayed 1 night in Apr 2018
Response from Lisa/Reception on 18 Apr 2018
Thank you for the feedback, we appreciate that you have taken the time to do so. We are glad you enjoyed your stay and are welcome back to stay with us again next time you are in Wanganui.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Affordable home away from home
The place supplied us adequately in terms of comfort, affordability and access to city centre for eating out and plenty of shopping options.
Response from Lisa/Reception on 8 Mar 2018
We appreciate your kind words and thank you for taking the time to forward a review. Kind regards, Lisa/Reception

8/10 Good

Judy, New Plymouth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very central, handy to town
Short stay, one night only. Close to city on busy main street but no traffic noise, very quiet.
Stayed 1 night in Feb 2018
Response from Lisa/Reception on 25 Feb 2018
Hi Judy, great to read your review, and are pleased you enjoyed your stay with us. We look forward to seeing you next time you come to Wanganui as you are welcome to stay with us any time. Regards,

6/10 Okay

Mary

Okay
Budget hotel, so as long as you bear that in mind, quite adequate for overnight stop.
Response from Regards, Lisa/Reception on 24 Feb 2018
Hi Mary. Our range is budget studio units, studio units, kitchenette units and family units. They do vary a little so please inquire next time you come to stay. We are dated, some calling it retro!, but tidy and clean. Thank you for taking time out to post a review, we appreciate the feedback.

6/10 Okay

Alida, Auckland

Liked: Staff & service
Although the room was at a very good price, we felt that it lacked some basic facilities such as no sink. We had to wash our dishes and fill the jug from the vanity basin and the toilet was stained. There were no chairs to sit on to eat our meals.
Stayed 1 night in Jan 2018
Response from Lisa/Reception on 24 Jan 2018
Thank you for taking the time to write a review. We agree that our units are a little dated although we do pride ourselves on cleanliness. Regarding the room facilities, we could recommend that the next time you book with us, to book a kitchenette unit, these have kitchen facilities with small table and chairs which would be more suited to your needs. Look forward to seeing you next time you are in Wanganui

8/10 Good

STEVEN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
steve from aus
was central and good
Stayed 3 nights in Dec 2017
Response from Lisa/Reception on 10 Jan 2018
Hi Steve, thank you for taking the time to place a review. We look forward to hosting you next time you are in Wanganui. Regards, Lisa/Reception

8/10 Good

Jacqueline

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and friendly
this is a easy budget place to stay...quiet and with great service and parking.
Stayed 1 night in Jan 2018
Response from Lisa/Reception on 10 Jan 2018
Hi Jacqueline, we appreciate that you have taken the time to post a review. We do appreciate it. Look forward to seeing you next time you are in Wanganui. Kind regards, Lisa/Reception

6/10 Okay

Verified traveller

Liked: Cleanliness
Ideal location
This motel was located within easy walking distance to town and a good variety of restaurants. The bed was comfortable however the units were dated and the fittings tired. Ok for an over night stop.
Stayed 1 night in Dec 2017
Response from Management & Staff on 16 Dec 2017
Thank you for your response. We appreciate that the complex is dated however we pride ourselves on cleanliness. Re-development of the complex is soon to be underway. Regards, Management & Staff.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Very friendly service.
Stayed 1 night in Dec 2017
Thank you so much for your kind words. We appreciate you taking the time to review and post the comment to us. Kind regards, Management

6/10 Okay

Verified traveller

Liked: Staff & service, room comfort
MidTown
Hotel is conveniently located within walking distance to shopping and restaurants. Staff was great and the hotel was in a quiet area. Beds/bedding was comfy!
Stayed 2 nights in Nov 2017
Response from Lisa/Reception on 29 Nov 2017
Thank you for taking the time to post a review. Look forward to seeing you next time you are in Wanganui

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable room, nice and clean. great staff. Handy location.
Stayed 2 nights in Nov 2017
Response from Lisa/Management on 1 Dec 2017
Thank you for the feedback, we appreciate it. Look forward to having you next time you come to Wanganui.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Good central city motel
The best things about this hotel were the excellent and friendly service and the awesome shower. The location was surprisingly quiet for the middle of town with tuis flying around and some pretty gardens. really, the only negative was the lack of sound proofing between units and that only gave us about 10minutes of negativity in a very positive 2 night stay. We will be back.
Stayed 2 nights in Nov 2017
Response from Management & Staff on 24 Nov 2017
Thank you for your review, we are glad you enjoyed your stay. We look forward to hosting you again the next time you are in Wanganui. Regards, Management & staff.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Handy to city and shops. Needs refurbishment. But the price was right.
Stayed 3 nights in Oct 2017
Response from Lis/Reception on 11 Oct 2017
Thank you for the review. Yes, we are a little dated but are tidy and clean. See you next time you are in Wanganui.

8/10 Good

Tracy, Mount Maunganui

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cosy and family friendly
Although a little dated, the facilities were clean, tidy and provided everything we needed. Check-in was awesome; the gentleman who served us was brilliant and very accommodating. Super close to everything and town, we didn't have to go far to reach anything. We'd definitely return to Midtown next time we visit Whanganui!
Stayed 2 nights in Oct 2017
Response from Lis/Reception on 11 Oct 2017
Hi Tracy, Thank you for the review. It was the Manager that checked you in and he is great to deal with and goes the extra mile. We look forward to seeing you next time you are passing through Wanganui.

8/10 Good

Familyofsix, Wellington, NZ

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hidden away
Being on a main road, I was reluctant to book there. But a stuff up with our original motel saw us here and we were pleasantly surprised. It wasnt noisy and was nice and tidy. Definitely would stay at again.
Response from Lisa/Reception on 17 May 2017
Thank you for your review, we appreciate the feedback from our guests. Look forward to seeing you all next time you are in Whanganui

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Nothing flash, but was comfortable. Would stay again.
Response from Lisa/Reception on 17 May 2017
Thanks for the feedback, we appreciate it. Yes we are not flash, but pride ourselves on being clean & tidy. See you next time you stay with us.

8/10 Good

Tony, tokoroa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
In town close to all
Nice hotel quiet clean older in parts some frig bits missing making storage in door trickey

10/10 Excellent

Adam, Auckland, NZ

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect for a weekend getaway
I wanted a place close to Ohakea so I could go to the air show, and decided to stay in Wanganui - turned out to be a great choice as the room was comfy and while older, clean and well kept. I arrived really late at night and Lisa was very accommodating. No hassles, just register when you can. There is a pub attached to the motor inn, so you can get a beer after a hot day watching acrobatics, and it's really close to fast food. Lisa was great with my kids too, very friendly.
Response from Lisa/Reception on 22 Mar 2017
Hi Adam, thank you very much for the feedback, we appreciate it. If is nice to read that you enjoyed your stay. It is also nice accommodating great guests with their families, and you are most welcome back next time you are travelling through Wanganui. Look forward to seeing you all again then. Regards, Lisa/Reception

10/10 Excellent

Shel, Auckland, NZ

Liked: Cleanliness, staff & service, room comfort
Home away from home
My elderly mother is in a nursing home close by, so myself and often my daughter and extended family of aunts and uncles always stay here for birthday visits, usually twice a year. It's not a flash place but it's clean and homely and quiet, set well back off the road. Super convenient to everything!
Response from Lisa/Reception on 22 Mar 2017
Thank you for the review, we appreciate it. It is always great to have feedback from our repeat guests, and look forward to seeing you and family next time you come to Wanganui. Regards, Lisa/Reception