Westlake Hotels, Santa Cruz

"Everything was so nice 10/10 loved it "

"Loved the hot tub"

"Love the pool and jacuzzi and well-kept grounds. Kids love the koi pond too. Food is good...some servers better than others. We stay here every year and love how close it is to everything- shopping, grocery, hiking, beach, playgrounds and more. The main gripe this time was the loud people on both sides of us! "

"Loved every bit of it and can’t wait for our next trip"

"Our experience is great. Thank you Chaminade!"

"We stayed at this hotel the night before in one of their villas and had planned a special Mother’s Day lunch and birthday celebration for our mom at the hotel’s restaurant. I made the reservation THREE WEEKS in advance, and nothing was explained to me over the phone about any issues or limitations. Unfortunately, there was a major mistake with our reservation, but what was even worse was the behavior of the restaurant manager. Instead of trying to help or find a solution so our family celebration wouldn’t be ruined, he was incredibly rude, dismissive, and unapologetic the entire time. His attitude showed absolutely no empathy or professionalism. We were left standing there with hungry children on Mother’s Day weekend, stressed that our family might end up without a table or food, while the manager simply kept saying there was nothing he could do. Mistakes can happen anywhere, but the way this situation was handled was honestly embarrassing for a hotel restaurant. What should have been a beautiful family celebration became a very disappointing and stressful experience because of the manager’s behavior."

"The person named Dollar needs a raise! He was very kind and helpful! Best customer service ever!!! Made the stay a 10/10! "

"The room has so many tiny moths and spiders. We thought if there was dead flesh somewhere in the room. The pillows are tiny and soft. You could fold 3 times and it wouldn’t be enough to sleep on. The place is an Inn and it has a history. It is supposedly haunted but we didn’t feel an energy (presence). I regretted the decision to stay as soon as I walked in. Spend the extra $100 dollars and stay near the coast in SC."

"It is very clean, the furniture is modern, the pool is clean, and the hotel's location is excellent—close to restaurants, shops, and the beach!))"