Holiday Homes in Westfield

"Staff friendly, clean room. Just wish they printed a reciept so I know what the final bill charges are."

"The beautiful pictures of this hotel were not the reality. The outside was falling apart and the main common area was torn apart. Very dirty and unkept. Overlooking that, we checked in and the first room we were given on the 8th floor had, not old looking, blood smeared on two walls. We requested a different room and were given one on the 1st floor which was covered in mold with the bathroom ceiling falling in and a terrible smell. Decided not to stay and asked for a refund. After some debate, the desk staff tried to say we had to check out within an hour of checking in to get a refund, which it was under an hour, we did get a refund and left. Nothing nice to say about this place except that the front staff was overall very polite and accommodating to our refund request."

"Excellent"

"Front office staff was great! Asked a maid for extra towels on our first day and never received room service after that. The only other time we saw a maid was at 9:30 AM when she knocked on our door and told us it was time to checkout. Check-out time was supposed to be at 10! Breakfast was mid. Only one juice worked and the hot foot stayed empty both days. We were in a king suite and the air conditioner doesn’t reach the side of the room that has a bed so it was hot!"

"The room was nicely updated and clean. The beds were ok on comfort, really the room was good overall. But it was a horrible sleep because we attempted to use the laundry facilities and that was a nightmare -with faulty equipment the 1 load took 5 hours and was still wet so at midnight we were busy hanging clothes around the room instead of sleeping, just to wake up early to put it back in the dryer."

"Clean room, convenient location."

"Do not advertise a pool if it is closed and under construction. Would have chose another property had we known this. "

"Bathroom space it TINY, plenty of room in the room they could have made the bathroom bigger. Door barely misses the toliet and hits the shower curtain when open. Barely 2 ft space to get ready in front of sink because toliet takes remaining floor area. Pool is NOT open and hasn't been for years despite pictures showing it is. Workout room very large but missing all dumbells but 5 and 35#, both treadmills broken, no water or cleaning wipes. Breakfast was decent and area very clean. Staff except for one of the cleaning ladies were very nice and helpful. Hotel could be 5 stars if they maintained the areas mentioned above. Actual room, bedding, bed, towels were nice."

"The fitness center was pretty weak."