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"Very disappointing experience. I checked in on March 24, 2026, and found the carpet soaking wet with a strong detergent smell throughout the room. I reported it to the front desk, but they said they didn’t know what to do. The hotel was fully booked, and no alternative room was offered. No one was sent to dry the carpet, and I had to request towels myself. It was very late, and leaving would have meant losing money. I was also traveling with young children, which made the wet carpet and chemical smell even more concerning. After Expedia contacted the hotel on my behalf, the hotel refused refund and refused any compensation, and reacted as if there was nothing wrong from their side. Very disappointed with the room condition and the lack of responsibility and customer care. This experience was far below expected hotel standards."

"This hotel was excellent! Every staff person was friendly and helpful. They took good care of us! This is a good place to stay if you are going to the ORPHEUM, FedEx arena and downtown. The hotel itself was unique with loft style rooms. The rooms are quiet and we got good sleep here. We highly recommend this hotel"

"Everything waz wonderful."

"Clean room, comfy bed, up to date room would stay here again."

"We enjoyed staying at the Peabody. The room, while small, was comfortable. The onsite restaurants had good variety, the food was delicious and the customer service was great. The nightly duck march was fun (Kenan was a wonderful MC) and access to the roof top for a city view was a bonus."

"I enjoy my stay it was quite clean and peaceful the breakfast was great staff was friendly. "

"Everything was great."

"Very clean an ppl are so nice"

"The area is conveniently located downtown. The room was small and the bed was really firm. The room was clean, but old warehouse feel."