All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Stayed in room 207. It’s my favorite room in the hotel. This was my 5th stay. Room was great. But a few issues. Couch is torn up and is certainly ready for replacement. Remote for living room tv did not function.
Dinner was great!! nice and quiet.
We enjoyed a nice weekend , no children just the two of us .
The spa was so awesome
Ralph
Stayed 2 nights in May 2024
Response from GM_Viana Hotel and Spa on 20 May 2024
Ralph, thank you so much for taking the time to leave such a positive review! We are thrilled to hear that you enjoyed your dinner and had a relaxing weekend at our spa. It's always wonderful to hear when our guests have a great experience. We appreciate your feedback and hope to see you again soon for another peaceful getaway. Thank you for choosing our establishment for your special weekend!
Response from GM_Viana Hotel and Spa on 12 May 2024
Hi Joseph, thank you for taking the time to leave such a positive review! We are thrilled to hear that you found our business nice and clean. Maintaining a clean environment is important to us, and we are glad that it made a positive impression on you. We hope to continue providing you with great experiences in the future. If you have any other feedback or suggestions, please feel free to let us know. Thank you again for your support!
Response from GM_Viana Hotel and Spa on 12 May 2024
Dean, thank you for taking the time to leave us such a positive review! We are thrilled to hear that you found your experience peaceful. Creating a serene environment for our customers is always a top priority for us. If there is anything else we can do to enhance your experience even further, please do not hesitate to let us know. We appreciate your feedback and look forward to serving you again in the future.
Response from GM_Viana Hotel and Spa on 12 May 2024
We’re thrilled to hear you had a positive experience. Care to share any details?
8/10 Good
Patrick
Travelled with partner
4 May 2024
Liked: Staff & service
My only issue was the lack of parking however I enjoyed my stay honestly I will be booking another stay soon
Patrick
Stayed 2 nights in Apr 2024
Response from GM_Viana Hotel and Spa on 12 May 2024
Hi Patrick, thank you for taking the time to share your feedback with us. We're glad to hear that you enjoyed your stay overall and that you're considering booking with us again soon. We apologize for any inconvenience you experienced with the parking situation and will take your comments into consideration as we strive to improve our services. If there's anything else we can do to make your next stay even better, please don't hesitate to let us know. We look forward to welcoming you back!
I love the restaurant on premises. The staff is always accommodating. My favorite place for my mom-cation
Noreen
Stayed 2 nights in Apr 2024
Response from GM_Viana Hotel and Spa on 2 May 2024
Hi Noreen! Thank you so much for taking the time to share your positive experience with us. We're thrilled to hear that you love our restaurant and that our staff has been accommodating during your visits. It's wonderful to know that we have become your favorite place for some well-deserved mom-cation time. We appreciate your feedback and look forward to welcoming you back again soon for another enjoyable dining experience. Thank you for your support!
Response from GM_Viana Hotel and Spa on 2 May 2024
Hi Brendan, Thank you so much for taking the time to leave such a positive review! We are thrilled to hear that you enjoyed everything. Your feedback means a lot to us and we truly appreciate your support. If you ever have any suggestions on how we can make your experience even better, please don't hesitate to let us know. We look forward to serving you again in the future. Have a great day!
Great staff and accommodating rooms. Easy access to the rail system to get to NYC. Spa was amazing and very clean
Ray
Stayed 2 nights in Apr 2024
Response from GM_Viana Hotel and Spa on 2 May 2024
Hi Ray, thank you so much for taking the time to leave such a wonderful review! We are thrilled to hear that you enjoyed our staff, rooms, and spa during your visit. We're glad to hear that you found our location convenient for accessing the rail system to NYC. Our team works hard to provide a clean and welcoming environment for all of our guests, so it's great to know that you had a positive experience. We hope to welcome you back again soon!
The management and staff were very friendly and nice. The manager helped my children during the check-in process.
Kenny
Stayed 5 nights in Mar 2024
Response from GM_Viana Hotel and Spa on 2 May 2024
Hi Kenny, thank you so much for taking the time to share your positive experience with us. We are thrilled to hear that you found our management and staff to be friendly and accommodating. It's great to know that the manager was able to assist your children during the check-in process. We strive to provide exceptional service to all of our guests, and we are glad to hear that we met your expectations. We appreciate your feedback and look forward to welcoming you back again in the future.
10/10 Excellent
Flor
23 Apr 2024
It was great
Flor
Stayed 1 night in Apr 2024
Response from GM_Viana Hotel and Spa on 2 May 2024
Hi Flor, thank you so much for taking the time to leave us a 5-star rating! We are thrilled to hear that you had a great experience with us. We look forward to serving you again in the future. Have a wonderful day!
10/10 Excellent
Stephanie
23 Apr 2024
Stephanie
Stayed 1 night in Apr 2024
Response from GM_Viana Hotel and Spa on 20 May 2024
Hello Stephanie! Thanks for the great rating, care to share any details?
Response from GM_Viana Hotel and Spa on 2 May 2024
Hi Taylor, thank you so much for taking the time to leave us such a positive review! We're thrilled to hear that you had a great experience with us and that you appreciated the cleanliness and early check-in. If there's anything else we can do to make your next visit even better, please don't hesitate to let us know. We look forward to welcoming you back in the future!
Response from GM_Viana Hotel and Spa on 2 May 2024
Hey Donte! Thank you so much for taking the time to leave such a positive review. We're thrilled to hear that you found our space to be clean and as advertised. It's always our goal to provide a pleasant experience for our customers, and we're glad we could meet your expectations. If there's anything else we can do to enhance your experience in the future, please don't hesitate to let us know. We appreciate your feedback and hope to see you again soon!
The women at the front desk OLIVIA . She was wonderful each night we stayed . Lovely women to talk with .
Katherine-eve
Stayed 1 night in Apr 2024
Response from GM_Viana Hotel and Spa on 2 May 2024
Hi Katherine-Eve, thank you so much for your kind words about Olivia at the front desk. We're thrilled to hear that she made your stay enjoyable and was a pleasure to talk to. We'll be sure to pass along your compliments to her - she'll be delighted to hear that she made a positive impact on your experience. We appreciate you taking the time to share your feedback and hope to welcome you back again soon for another wonderful stay.
It was very nice. Rooms very comfortable and clean
Robert
Stayed 3 nights in Apr 2024
Response from GM_Viana Hotel and Spa on 2 May 2024
Hi Robert, thank you for taking the time to share your feedback with us. We are thrilled to hear that you enjoyed your stay and found our rooms comfortable and clean. Providing a pleasant experience for our guests is always our top priority, and we are glad to know that we met your expectations. If there is anything else we can do to make your next visit even more enjoyable, please don't hesitate to let us know. We look forward to welcoming you back in the future. Thank you again for choosing to stay with us.
Definitely loved it here , will be back for sure!! Highly recommend!!!!
Radeshia
Stayed 1 night in Apr 2024
Response from GM_Viana Hotel and Spa on 18 Apr 2024
Hi Radeshia! Thank you so much for your kind words and recommendation! We are thrilled to hear that you loved your experience with us and that you plan on coming back. We can't wait to welcome you again soon! If there is anything specific you enjoyed or any suggestions you have for us to make your next visit even better, please feel free to let us know. Your feedback is truly valuable to us. Have a wonderful day!
Response from GM_Viana Hotel and Spa on 18 Apr 2024
Hi Sandra, thank you so much for taking the time to leave us such a kind review! We are thrilled to hear that you had a positive experience with our service and staff. Recommendations like yours mean the world to us and we truly appreciate your support. If there is anything else we can assist you with in the future, please don't hesitate to reach out. Thank you again for choosing our business and for sharing your feedback. We look forward to serving you again soon!
Response from GM_Viana Hotel and Spa on 18 Apr 2024
Hi Christopher, thank you for taking the time to leave us a review. We appreciate your feedback and are glad to hear that you found our place to be good overall. We strive to provide the best experience possible for our customers, so if there is anything specific that you feel could be improved, please feel free to reach out to us. Your input helps us to continue to grow and enhance our services. We hope to have the opportunity to serve you again in the future. Thank you for choosing us.
8/10 Good
Haeyoung
13 Apr 2024
Haeyoung
Stayed 1 night in Apr 2024
Response from GM_Viana Hotel and Spa on 12 May 2024
Thank you for the great rating. Is there anything you’d like to share that we can pass along to the team?
8/10 Good
Danielle
13 Apr 2024
Danielle
Stayed 1 night in Apr 2024
Response from GM_Viana Hotel and Spa on 12 May 2024
Thank you for the great rating. Is there anything you’d like to share that we can pass along to the team?
10/10 Excellent
Michael
12 Apr 2024
Liked: Cleanliness
Michael
Stayed 4 nights in Apr 2024
Response from GM_Viana Hotel and Spa on 18 Apr 2024
Thank you for the great rating, Michael. Is there anything you’d like to share that we can pass along to the team?
The rooms are spacious, beautiful and clean. I will definitely stay here again.
Nilaja
Stayed 1 night in Apr 2024
Response from GM_Viana Hotel and Spa on 18 Apr 2024
Hi Nilaja, thank you so much for taking the time to share your positive experience with us. We are thrilled to hear that you found our rooms spacious, beautiful, and clean. We strive to provide our guests with a comfortable and enjoyable stay, and we are delighted to know that we succeeded in your case. We look forward to welcoming you back on your next visit. If there is anything else we can do to make your stay even better, please don't hesitate to let us know. Thank you again for choosing to stay with us!
Response from GM_Viana Hotel and Spa on 18 Apr 2024
Hi Duong, Thank you so much for taking the time to leave us a 5-star review! We are thrilled to hear that you had a positive experience. If there is anything else we can do to make your experience even better, please don't hesitate to let us know. We appreciate your support and hope to have the opportunity to serve you again in the future. Thank you for choosing us!
Response from GM_Viana Hotel and Spa on 18 Apr 2024
Thank you so much for your kind words, Dawn! We are thrilled to hear that you had a great experience with us. Our team works hard to provide top-notch service, so it's always rewarding to receive positive feedback. We appreciate your support and hope to have the pleasure of serving you again in the future. Have a wonderful day!
Clean, comfortable but a bit pricey. Enjoyef staying here for a concert at the Westbury concert hall. I do wish it was easier to just swim and use amenities without having to reserve everything. Overall, good stay as the staff was nice and accommodating.
Andrea
Stayed 1 night in Apr 2024
Response from GM_Viana Hotel and Spa on 18 Apr 2024
Hi Andrea, thank you for taking the time to leave a review. We're glad to hear that you found our hotel clean and comfortable during your stay for the concert at the Westbury concert hall. We appreciate your feedback regarding the amenities reservation process and will take it into consideration for future improvements. We're thrilled that our staff was able to make your stay enjoyable and accommodating. We hope to have the opportunity to welcome you back for another great experience in the future. Thank you again for choosing to stay with us.
10/10 Excellent
Janice
7 Apr 2024
Janice
Stayed 2 nights in Apr 2024
Response from GM_Viana Hotel and Spa on 2 May 2024
Hi Janice, thanks so much for rating us. We’d love to know what made your experience great!
10/10 Excellent
simone
6 Apr 2024
simone
Stayed 1 night in Apr 2024
Response from GM_Viana Hotel and Spa on 2 May 2024
Hi Simone, thanks so much for rating us. We’d love to know what made your experience great!
The woman at the front desk that checked me in was friendly and professional. She made checking in so quick and easy. My room was nice and clean.
Carolyn
Stayed 1 night in Apr 2024
Response from GM_Viana Hotel and Spa on 5 Apr 2024
Carolyn, thank you for taking the time to share your experience with us. We are delighted to hear that our front desk staff provided you with friendly and professional service during check-in. We strive to make the check-in process as quick and easy as possible for our guests. It's wonderful to know that you found your room to be nice and clean. Your kind words are truly appreciated, and we hope to have the opportunity to welcome you back again in the future. Thank you for choosing to stay with us.
I’ve stayed before and the staff is always friendly and professional
Raymond
Stayed 1 night in Mar 2024
Response from GM_Viana Hotel and Spa on 5 Apr 2024
Hi Raymond, thank you so much for taking the time to share your experience with us. We are thrilled to hear that you found our staff to be friendly and professional during your stay. Providing exceptional service is always our top priority, and we are glad that our team was able to make your visit enjoyable. We appreciate your loyalty and look forward to welcoming you back again in the future. If there is anything else we can do to enhance your experience, please don't hesitate to let us know.
10/10 Excellent
PTG
29 Mar 2024
PTG
Stayed 3 nights in Mar 2024
Response from GM_Viana Hotel and Spa on 5 Apr 2024
Hello, thanks so much for rating us. Care to share any details?
I read the reviews and was skeptical about staying at this hotel but I am glad I gave it a chance because I enjoyed my stay. The staff was very friendly and the setting was peaceful.
Devonique
Stayed 1 night in Mar 2024
Response from GM_Viana Hotel and Spa on 5 Apr 2024
Devonique, thank you for giving our hotel a chance and for taking the time to share your experience. We are thrilled to hear that you enjoyed your stay and found the staff to be very friendly. Creating a peaceful setting for our guests is always a top priority for us, so we are delighted that you felt that during your time with us. We truly appreciate your kind words and hope to welcome you back again in the future. Thank you for choosing to stay with us.
Water was either cold or scalding. Bathroom had NOT been swept or vacuumed in quite some time. Beds were very nice, staff was nice.
Emily
Stayed 2 nights in Mar 2024
Response from GM_Viana Hotel and Spa on 22 Mar 2024
Hi Emily, thank you for taking the time to leave your feedback. We're sorry to hear about your experience with the water temperature and cleanliness of the bathroom during your stay. Your comments have been shared with our housekeeping team to address these issues promptly. We're glad to hear that you found the beds comfortable and that the staff was friendly. We appreciate your input as it helps us improve our services for future guests. We hope to have the opportunity to welcome you back in the future for a better experience.
After a long day of traveling we arrived at the hotel at 2pm and check in wasn't until 4pm. We planned on hanging in the lobby. The wonderful lady at the front desk greeted us and I let her know we were early and just going to hang out for a bit. She checked and was able to get us in a room right then. We were so grateful! Thanks so much we truly appreciated it!
Sandra
Stayed 1 night in Mar 2024
Response from GM_Viana Hotel and Spa on 18 Mar 2024
Hi Sandra! Thank you for taking the time to share your experience at our hotel. We are thrilled to hear that our front desk team was able to accommodate your early check-in request and get you settled into your room ahead of schedule. Providing exceptional customer service is always our top priority, and we are delighted that you felt welcomed and taken care of during your stay. We hope to have the pleasure of welcoming you back again soon for another fantastic experience. Safe travels!
The only problem was the shower in the room was hard to regulate Also the shampoo and conditioner dispensers did not work
Yvette
Stayed 1 night in Mar 2024
Response from GM_Viana Hotel and Spa on 18 Mar 2024
Hi Yvette, thank you for taking the time to leave us a review. We appreciate your feedback regarding the shower in your room and the dispensers not working properly. We apologize for any inconvenience this may have caused during your stay. We will make sure to address these issues with our maintenance team to ensure they are fixed for future guests. We hope you were still able to enjoy your overall experience with us and we look forward to welcoming you back again soon. Thank you for choosing to stay with us.
10/10 Excellent
EDWIN
Travelled with partner
8 Mar 2024
Very nice and clean hotel. Only one tiny issue is that breakfast is not complimentary….. I think it’s a big pricey….. 17.00? Even if you just had a bagel and a small cereal. That’s a lot after already paying $200.00 a night. That’s all!
EDWIN
Stayed 2 nights in Mar 2024
Response from GM_Viana Hotel and Spa on 18 Mar 2024
Hi Edwin, thank you for taking the time to leave your feedback. We are glad to hear that you found our hotel nice and clean. Regarding the breakfast pricing, we appreciate your input and will definitely take it into consideration for future improvements. We strive to offer our guests a high-quality dining experience and we understand your concerns about the cost. We hope that despite this issue, you had an enjoyable stay with us. Thank you again for your review and we hope to welcome you back in the future.
10/10 Excellent
Janese
3 Mar 2024
Janese
Stayed 1 night in Mar 2024
Response from GM_Viana Hotel and Spa on 27 Mar 2024
Really appreciate the rating. We’d love to know what made your experience great!
Staff in the front very helpful. Room should have been clean. Jacuzzi dirty room smelled like cigarette lack of towels lint build up on the switches
Michael
Stayed 1 night in Feb 2024
Response from GM_Viana Hotel and Spa on 8 Mar 2024
Hi Michael, thank you for taking the time to share your feedback with us. We're glad to hear that our front staff was able to assist you during your visit. However, we're disappointed to learn about the cleanliness issues you experienced in your room. Please accept our sincerest apologies for any inconvenience this may have caused. Your comments have been shared with our housekeeping team to address these issues and ensure that they are not repeated in the future. We strive to provide a comfortable and clean environment for all of our guests, and we appreciate you bringing this to our attention. If there is anything else you would like to share with us, please feel free to reach out. Thank you for choosing to stay with us.
We stayed in a king size suite with hot tub which was nice. Plenty of towels and room came stocked w shampoo conditioner even though i brought my own. Shower was huge and dual shower heads. Room was clean. The only thing I did not like is that the hotel entrance smelled like smoke but I think it was people standing in front who probably just left that were smoking. I did hear yelling in middle of the night and foot steps above my head. Bed was not comfortable. But overall a nice stay. I would recommend.
Janine
Stayed 1 night in Feb 2024
Response from GM_Viana Hotel and Spa on 8 Mar 2024
Hi Janine, thank you for taking the time to share your experience with us. We are glad to hear that you enjoyed your stay in our king size suite with a hot tub and found the room to be clean and well-stocked. We appreciate your feedback regarding the smell of smoke near the hotel entrance and the noise disturbances you experienced during the night. We will address these issues with our team to ensure that all our guests have a comfortable and pleasant stay. We apologize for any inconvenience this may have caused. Thank you for recommending us, and we hope to have the opportunity to welcome you back in the future for an even better experience.