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Reviews of Kelly Inn West Yellowstone

2.5 out of 5
Kelly Inn West Yellowstone
104 South Canyon, West Yellowstone, MT

Reviews

9.2

Wonderful

Rating 10 - Excellent. 671 out of 1000 reviews" "
Rating 8 - Good. 243 out of 1000 reviews" "
Rating 6 - Okay. 60 out of 1000 reviews" "
Rating 4 - Poor. 16 out of 1000 reviews" "
Rating 2 - Terrible. 10 out of 1000 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Torai, Peachtree Corners

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice breakfast too
Stayed 1 night in May 2024
Response from Front Desk on 28 May 2024
Thank you for staying with us, we're glad to hear you enjoyed our hot breakfast.

10/10 Excellent

Ben

Travelled with family
Breakfast was fantastic! Rooms were clean and pool area was nice as well!
Stayed 3 nights in May 2024
Response from GM on 28 May 2024
thank you for sharing your comments

10/10 Excellent

Gary, Saint Peters

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was only 1/2 mile to west Yellowstone entrance to Yellowstone. Room was clean but nothing fancy. Front desk provided bear spray for the park. All in all had a great stay.
Stayed 3 nights in May 2024
Response from Front Desk on 24 May 2024
We're happy to hear you had a great stay. Thank you for staying with us!

8/10 Good

alyssa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property has great breakfast, staff was friendly ans place was clean and quiet
Stayed 2 nights in May 2024
Response from Front Desk on 23 May 2024
Thank you for staying with us, we're glad to see you enjoyed your stay.

10/10 Excellent

James

Travelled with family
Easy access to Yellowstone.
Stayed 3 nights in May 2024
Response from Front Desk on 22 May 2024
Thank you for staying with us!

10/10 Excellent

Annette

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone at the front desk was very friendly. Monica in the kitchen was very nice and helpful.
Stayed 6 nights in May 2024
Response from Front Desk on 22 May 2024
Thank you for staying with us. We're glad to hear you had a great experience with our staff.

10/10 Excellent

Eric, Gower

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoyed our stay.
Stayed 1 night in May 2024
Response from Front Desk on 21 May 2024
We're happy to hear, thank you for staying with us!

10/10 Excellent

Joe

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were very nicely appointed. Location was excellent for entering Yellowstone National Park. Outside noise was minimal. Staff was vey friendly.
Stayed 3 nights in May 2024
Response from GM on 20 May 2024
thank you for staying with us

6/10 Okay

Kary

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was great. The breakfast was terrible. We left and went somewhere else. The hot tub and pool were great also.
Stayed 1 night in May 2024
Response from GM on 20 May 2024
thank you for staying, sorry that you did not like our breakfast options

10/10 Excellent

Joyce, granite bay

The room was spacious and clean and the staff great. Convenient to have an on site breakfast.The location so close to the west gate made getting in and out of the park easy and quick. Staying in West Yellowstone offers many different dining and shopping options. I would stay there again and comfortable in recommending this to family and friends.
Stayed 5 nights in May 2024
Response from GM on 20 May 2024
Thank you for your wonderful comments.

10/10 Excellent

Tricia

Liked: Cleanliness, staff & service, property conditions & facilities
Check in was really easy and they were awesome about us having our dog. So glad we chose this hotel. Very conveniently located. Very friendly staff
Stayed 1 night in May 2024
Response from GM on 20 May 2024
thank you for choosing us

10/10 Excellent

Chia minn

Liked: Cleanliness, staff & service, property conditions & facilities
Awesome and nice facility
Stayed 2 nights in May 2024
Response from Front Desk on 17 May 2024
Thank you for staying with us, we're happy to hear you enjoyed your stay!

10/10 Excellent

James

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very clean
Stayed 3 nights in May 2024
Response from Front Desk on 17 May 2024
Thank you for staying with us and leaving a review!

10/10 Excellent

Dennis

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent breakfast included. Log decor furniture. Bear and bison accents on bedspreads, lamp, pictures. Hallway carpets very clean with attractive fauna theme.
Stayed 1 night in Apr 2024
Response from Front Desk on 16 May 2024
Thank you for staying with us! We're happy to see you enjoyed your stay.

8/10 Good

Manrique

Stayed 4 nights in May 2024
Response from Front Desk on 16 May 2024
Thank you for staying with us!

10/10 Excellent

Kellie, TWIN FALLS

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We've never stayednat this hotel before and based on this experience, we would definitely return. Nice big rooms with microwave, small fridge, quiet heat/AC and comfortable beds. Turn down service each day available. Breakfast has options from hot items, bagel/breads, yogurt and fruit. Staff was pleasant and helpful. Hotel is located about a block from shopping, food, coffee and gas. Very pleasant stay.
Stayed 2 nights in May 2024
Response from GM on 13 May 2024
Thank you so much for sharing your comments about your stay

10/10 Excellent

Kendra

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Great location within walking distance of shopping and dining and right next to the West Gate of Yellowstone National Park.
Stayed 2 nights in May 2024
Response from GM on 13 May 2024
Thank you for staying with us

10/10 Excellent

James

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed my stay. Had a rustic feel. Everyone was very nice.
Stayed 2 nights in May 2024
Response from GM on 13 May 2024
Thank you for your review

10/10 Excellent

Lauren

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What a beautiful property and very clean. I was impressed with everything. The breakfast was fabulous and lots of protein offered for hungry teen boys! Would definitely recommend !
Stayed 3 nights in May 2024
Response from Front Desk on 10 May 2024
We're happy to hear you had a great stay and was able to take advantage of our hot breakfast. Thanks for staying with us!

10/10 Excellent

Sharon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice property and room. The free breakfast was great and it is very close to the Yellowstone entrance.
Stayed 4 nights in May 2024
Response from Front Desk on 10 May 2024
Thank you for staying with us, we're glad to see you enjoyed your stay!

10/10 Excellent

Douglas

Travelled with family
Motel was very nice and clean. Location is great for walking, if you choose. All employees were friendly and helpful.
Stayed 2 nights in Apr 2024

10/10 Excellent

CHRISTINA

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, adorably decorated, easy walking. The breakfast was generous and delicious.
Stayed 1 night in May 2024

10/10 Excellent

Sofi

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Breakfast really good 😊 But the guys in the lobby a little mind
Stayed 1 night in Apr 2024
Response from GM on 30 Apr 2024
Thanks for staying

6/10 Okay

Hong

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The hotel is in a beautiful area. However, there was no breakfast, and i was told Expedia had sent me an email, which I have never received. (Breakfast won't be included until May.) The parking in the property can be tricky. The room is super clean!
Stayed 1 night in Apr 2024
Response from Cheyenne, Front Desk on 29 Apr 2024
Hi there, I'm not sure if you're confusing us with another property or not. Here at the Kelly Inn, our breakfast is included all year.

10/10 Excellent

Christine

Stayed 2 nights in Apr 2024
Response from Front Desk on 16 May 2024
Thank you for staying with us!

10/10 Excellent

Donald

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Cheyenne, Front Desk on 26 Apr 2024
Thank you for staying with us.

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and experience
Stayed 3 nights in Apr 2024
Response from GM on 25 Apr 2024
thank you

10/10 Excellent

Gail

Liked: Cleanliness, staff & service, property conditions & facilities
It was clean and cozy. Nice western decorating. Would stay again.
Stayed 1 night in Apr 2024
Response from GM on 23 Apr 2024
Thank you so much for staying

10/10 Excellent

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very friendly and accommodating to our party of 10. Very clean and pleasantly decorated in a rustic way. Pool area was great! Breakfast had a wide selection of food including hot eggs and pancakes!
Stayed 2 nights in Feb 2024
Response from GM on 19 Apr 2024
Thank you so much for your wonderful comments

6/10 Okay

John

Travelled with family and small children
Liked: Cleanliness, staff & service
Disliked: Amenities
I appreciated being informed beforehand the inability to go to Old Faithful due to road maintenance. However, I was traveling with my two children and it would have been nice to know the pool and hot tub would be having maintenance during my stay. With much of the town being shut down until May it would have been nice to go swimming.
Stayed 1 night in Apr 2024
Response from GM on 10 Apr 2024
I am sorry that we did not communicate with you about our pool being down as we installed a new floor surface during this down time when the park is closed.

10/10 Excellent

Brittney

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The room was very cozy and the hotel was right across the street from the Grizzly and Wolf Discovery Center. The town is very nice and seemed like there are a lot of places nearby to eat. The hotel breakfast wasn’t anything special. Yogurt machine was broken, pancake machine was broken, and the only other options were bagels, bread, overhard eggs, and cereal. No potatoes or meat or anything. Overall the stay was nice for what we needed.
Stayed 1 night in Mar 2024
Response from Front Desk on 1 Apr 2024
Thank you for staying with us, we're glad to hear you enjoyed your stay! We apologize for the inconveniences during breakfast. Since it is the off season, our breakfast is limited but we try our best to provide what we can without waste.

10/10 Excellent

gregory

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 1 night in Feb 2024
Response from GM on 18 Mar 2024
thank you

10/10 Excellent

Shane

Stayed 5 nights in Mar 2024
Response from Cheyenne, Front Desk on 8 Apr 2024
Thank you for staying with us!

10/10 Excellent

William, sidney

Stayed 3 nights in Mar 2024
Response from Cheyenne, Front Desk on 10 Mar 2024
Thank you for staying with us.

10/10 Excellent

Adam

Stayed 6 nights in Feb 2024
Response from Cheyenne, Front Desk on 23 Mar 2024
Thank you for staying with us!

10/10 Excellent

Norman

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was all good
Stayed 2 nights in Feb 2024
Response from GM on 29 Feb 2024
thank you for staying with us

10/10 Excellent

Britta

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A perfect weekend getaway
My husband and I came up to ski. We were happy with the room decor, nature photography/modern, with plenty of hooks and cubbies for our gear. The trims were darling and felt like little studios. Breakfast was good, pool and hot tub were lovely. Everyone was so kind!
Stayed 2 nights in Feb 2024
Response from GM on 28 Feb 2024
thank you so much for sharing your experience at our property

10/10 Excellent

Gregory

Liked: Cleanliness, staff & service, property conditions & facilities
Pet friendly, Quiet, Hot tub was really hot (good) and that is rare! Good breakfast.
Stayed 2 nights in Feb 2024
Response from GM on 27 Feb 2024
Thank you for staying with us

8/10 Good

Verified traveller

Business traveller, Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall a good place
Great service, nice pool and hot tub, good breakfast however there are thin walls (noisy neighbors), poor room temperature control (maybe the windy conditions that night) and some unpleasant guests with no boundaries made it less than great. Mattresses are better than most hotels I have stayed at which was nice.
Stayed 1 night in Feb 2024
Response from GM on 26 Feb 2024
thank you for your comments

10/10 Excellent

Kellie, Las Vegas

Travelled with partner
Room is clean and location is nice, shopping and restaurants nearby. Shower is large and new. Beds are comfortable. Decor is rustic and perfect for location.
Stayed 1 night in Feb 2024
Response from GM on 26 Feb 2024
Thank you for your 5 star review

10/10 Excellent

Kristin

Stayed 1 night in Feb 2024
Response from Cheyenne, Front Desk on 20 Mar 2024
Thank you for staying with us, we're glad to see you enjoyed your stay!

10/10 Excellent

Michael

Liked: Cleanliness, property conditions & facilities, room comfort
West Yellowstone
Hotel check-in was quick and efficient. The room was clean and comfortable. Personnel we interacted with were friendly and helpful. We enjoyed our stay.
Stayed 1 night in Feb 2024
Response from GM on 22 Feb 2024
thank you for sharing your comments

10/10 Excellent

Dan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good rooms. Hot breakfast and property has 220 outlet in parking lot for EV charging
Stayed 2 nights in Feb 2024
Response from GM on 20 Feb 2024
thank you for staying

10/10 Excellent

Bryan, Seattle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from GM on 22 Feb 2024
thank you

10/10 Excellent

Sophia

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location in West Yellowstone, was able to easily walk to nearby stores and restaurants. Breakfast was above our expectations and front desk staff was very friendly and helpful throughout our stay!
Stayed 1 night in Feb 2024
Response from GM on 19 Feb 2024
Thank you for your wonderful comments, I hope you are able to plan a trip again in the future

10/10 Excellent

Edward

Stayed 2 nights in Feb 2024
Response from Cheyenne, Front Desk on 20 Mar 2024
Thank you for staying with us!

10/10 Excellent

TIM, CANDLER

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the location. Breakfast variety was very good also.
Response from GM on 19 Feb 2024
Thank you for your 5 star review

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very cute clean and renovated hotel we stayed at in West Yellowstone on our way to ski big sky. Walking distance from town and easy parking!
Stayed 1 night in Feb 2024
Response from GM on 18 Feb 2024
Thank you for your comments

10/10 Excellent

William, sidney

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always great staying here. Great breakfast and hot tub is huge and always hot
Stayed 4 nights in Feb 2024
Response from GM on 16 Feb 2024
Thank you for staying with us

10/10 Excellent

Brad

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was perfectly appointed. Lots of hooks and cubbies. Lots at storage. Very nice layout.
Stayed 2 nights in Feb 2024
Response from GM on 11 Feb 2024
Thank you for staying with us